Websites using Janrain

Okay, let s break down Janrain, covering its overview, revenue (where possible), alternatives, pricing insights, and customer care details.

Janrain: A Comprehensive Overview

• What it is: Janrain, now a part of Akamai, was a Customer Identity and Access Management (CIAM) platform. It focused on helping businesses manage customer identities securely and provide personalized experiences. Janrain enabled customers to register, log in, manage profiles, and control their data privacy, primarily through social login (using existing social media accounts) and traditional username/password registration.

• Key Features and Benefits:

  • Social Login: Allowed users to register and log in using their existing social media accounts (Facebook, Google, Twitter, etc.). This simplified registration, reduced friction, and provided businesses with access to consented social profile data.
  • Registration and Profile Management: Provided tools for building custom registration flows and managing user profiles, including collecting demographics, preferences, and other relevant data.
  • Single Sign-On (SSO): Enabled users to log in once and access multiple applications or websites without needing to re-authenticate.
  • Data Privacy and Compliance: Helped businesses comply with data privacy regulations like GDPR and CCPA by providing tools for consent management, data access requests, and data deletion.
  • Personalization: Facilitated personalized marketing and customer experiences by leveraging customer profile data.
  • Security: Focused on secure identity management, including password management, multi-factor authentication, and protection against account fraud.
  • Integrations: Integrated with various marketing automation, CRM, and analytics platforms.

Revenue Information:

• Private Company/Acquired: As a privately held company before being acquired by Akamai in 2019, Janrain did not publicly disclose its revenue figures. Estimates were in the range of tens of millions of dollars annually before the acquisition.

Alternatives to Janrain (Now Considering CIAM Platforms in General):

Since Janrain is now part of Akamai, and considering the CIAM space has evolved, here are popular alternatives, each with its strengths:

• Akamai CIAM: As Janrain was acquired by Akamai, Akamai offers CIAM solutions. A natural starting point as it incorporates Janrain s technology.

• Auth0 (by Okta): A very popular and developer-friendly CIAM platform. Strong in authentication, authorization, and extensibility. Good for various use cases from B2C to B2E.

• Okta Customer Identity: A broader identity platform (beyond just CIAM), with strong enterprise-grade security and compliance features.

• Ping Identity: Another enterprise-focused identity platform. Known for its strong federation capabilities and security features.

• ForgeRock: Offers a comprehensive CIAM platform with a focus on scalability and customization. Good for complex deployments.

• Salesforce Identity for Customers: Integrated directly with the Salesforce ecosystem.

• Microsoft Entra External ID (formerly Azure AD B2C): Well-suited for organizations already heavily invested in the Microsoft Azure ecosystem. Scalable and cost-effective.

• SAP Customer Data Cloud (Gigya): Another large player, focusing on managing customer data and experiences, not just authentication.

• LoginRadius: A CIAM platform with a focus on security and scalability.

• Transcend: Focuses primarily on data privacy and compliance, offering CIAM-adjacent functionalities.

When choosing an alternative, consider:

• Your specific use case: B2C, B2B, or B2E?
• Your technical requirements: Level of customization needed, integration needs, scalability requirements.
• Your budget: Pricing models vary significantly.
• Your security and compliance needs: GDPR, CCPA, etc.
• Ease of use and developer experience: How easy is it to integrate and manage the platform?

Pricing Insights:

• No Standard Pricing: CIAM platform pricing is complex and rarely publicly available.
• Common Pricing Models:
  • Per User/Monthly Active User (MAU): You pay based on the number of active users on your platform each month. This is common for B2C applications.
  • Tiered Pricing: Different pricing tiers based on features, usage, and support levels.
  • Custom Pricing: Negotiated pricing for enterprise customers with specific requirements.
• Factors Influencing Price:
  • Number of Users: The biggest driver of cost.
  • Features Required: Advanced features like multi-factor authentication, fraud detection, and advanced analytics will increase the price.
  • Support Level: Higher support levels (e.g., 24/7 support, dedicated account managers) cost more.
  • Storage and Bandwidth: If the platform hosts user data and handles significant traffic, this may affect pricing.

Customer Care Details (Generally for CIAM Platforms):

• Support Channels:
  • Online Documentation: Comprehensive documentation, FAQs, and knowledge bases.
  • Email Support: Standard support via email.
  • Phone Support: May be available, especially for higher-tier customers.
  • Live Chat: Increasingly common for quick questions.
  • Community Forums: Forums where users can ask questions and get help from other users and the vendor.
• Service Level Agreements (SLAs): Enterprise customers typically have SLAs that guarantee uptime and response times.
• Professional Services: Many CIAM vendors offer professional services for implementation, customization, and ongoing support.
• Training: Training programs to help developers and administrators learn how to use the platform.
• Customer Success Managers: Dedicated account managers to help customers achieve their goals.

Important Note regarding Akamai s CIAM Solution: Since Akamai acquired Janrain, the specific customer care processes will now be integrated into Akamai s broader support infrastructure. If you are a current Janrain/Akamai CIAM customer, reach out to your Akamai account manager for details on support options and SLAs. Check Akamai s website for resources.

I hope this comprehensive overview is helpful!