Websites using Icontact

Okay, let s break down iContact, covering its overview, revenue information (as much as is publicly available), alternatives, pricing, and customer care details.

iContact Overview

• What it is: iContact is an email marketing platform designed to help businesses of all sizes create, send, and track email marketing campaigns. It focuses on simplicity and ease of use, particularly for small and medium-sized businesses (SMBs).

• Key Features:

  • Email Marketing Automation
  • Email List Management
  • Landing Page Builder
  • Signup Forms
  • Email Template Library
  • Reporting and Analytics
  • A/B Testing
  • Integrations with CRM and e-commerce platforms.

• Target Audience: Small to Medium-Sized Businesses (SMBs) are the primary target. Industries like retail, professional services, and non-profits are commonly served. They re a good fit for businesses that need straightforward email marketing tools without overly complex features.

Revenue Information

• iContact is owned by J2 Global, Inc. As a subsidiary of a larger company, iContact s specific revenue numbers are not always broken out and publicly reported separately. J2 Global is now renamed as Ziff Davis.

• Important Note: It s difficult to find precise, up-to-date revenue figures specifically for iContact. You d likely have to review Ziff Davis s (formerly J2 Global) financial reports (if they even break it down to that level) for the most accurate picture, and even then, it might not be a specific number.

Alternatives to iContact

Here s a list of alternatives, grouped for clarity:

• Major Players (Broad Feature Sets):

  • Mailchimp: One of the most popular options, with a generous free plan and a wide range of features.
  • Constant Contact: Another well-known platform, known for its focus on small businesses and event marketing.
  • GetResponse: Offers email marketing, landing pages, webinars, and automation features.
  • HubSpot Email Marketing: Part of the larger HubSpot CRM platform, excellent for businesses that need integrated marketing and sales tools.
  • ActiveCampaign: Strong emphasis on marketing automation and customer segmentation.

• Simpler/More Affordable Options:

  • Sendinblue: Good value, with email, SMS, and chat features.
  • MailerLite: Known for its user-friendly interface and affordable pricing.
  • Moosend: Growing in popularity, offers good automation features at a competitive price.

• Email Automation Focused:

  • Drip: Targeted at e-commerce businesses, with advanced automation and personalization.
  • Klaviyo: Specifically designed for e-commerce, with deep integrations with platforms like Shopify and Magento.

Pricing

iContact offers a subscription-based pricing model. It s important to check their website for the most up-to-date pricing, as it can change. As of the current time they no longer list any prices on the website.

• Factors that Affect Pricing:
  • Number of Contacts: The size of your email list is the primary driver of cost.
  • Features: Plans with more advanced features (automation, advanced segmentation, etc.) will be more expensive.
  • Contract Length: Annual contracts may offer discounts compared to monthly subscriptions.

Customer Care Details

• Support Channels:

  • Email Support: Available to all customers.
  • Phone Support: Typically available during business hours. Check their website for specific hours.
  • Live Chat: May be offered depending on the plan level.
  • Knowledge Base/Help Center: A library of articles, FAQs, and tutorials to help users troubleshoot issues and learn how to use the platform.

• Accessing Support:

  • Log in to your iContact account and look for the Help, Support, or Contact Us section.
  • Visit the iContact website and find the support page.

• Factors to Consider About iContact s Customer Support:

  • Response Times: Response times can vary depending on the support channel and the complexity of the issue. Check recent reviews for insights into typical response times.
  • Quality of Support: Look for reviews and testimonials that comment on the helpfulness and expertise of the support team.
  • Self-Service Resources: Evaluate the quality and depth of their knowledge base. A well-stocked knowledge base can often resolve common issues quickly.