Websites using Howtank

Okay, let s break down Howtank, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

Howtank Overview

Howtank is a customer support platform that focuses on peer-to-peer support and community-driven customer service. The core idea is to leverage the knowledge of your existing customers to help new users find solutions to their problems more quickly and efficiently. Instead of relying solely on a dedicated support team, Howtank enables customers to answer each other s questions, share tips, and resolve issues collaboratively.

Key Features:

• Community Forum/Knowledge Base: A central space where users can ask questions, search for answers, and share knowledge.
• Gamification & Rewards: Incentivizes users to contribute by offering points, badges, or other rewards for helping others.
• Smart Answer Routing: Uses AI and machine learning to suggest relevant content and connect users with the most knowledgeable members of the community.
• Integration with Existing Support Systems: Can often be integrated with tools like Zendesk or Salesforce Service Cloud to streamline workflows and provide a more unified customer experience.
• Content Moderation Tools: Helps maintain the quality and accuracy of the information shared within the community.
• Analytics & Reporting: Provides insights into community activity, popular topics, and the overall effectiveness of the platform.
• AI based conversational platform: Answer customers queries immediately with the help of AI.

Revenue & Financial Information

• Private Company: Howtank is a privately held company. Therefore, their revenue figures are not publicly available.
• Funding: Information on specific funding rounds may be available through databases like Crunchbase or PitchBook, but is not always comprehensive.

Alternatives to Howtank

Here are some alternative platforms that offer similar community-focused customer support or broader knowledge base/help desk capabilities:

• Zendesk Gather (formerly Zendesk Guide): A knowledge base and community forum solution that integrates seamlessly with the Zendesk support suite. A very popular and robust option.
• Salesforce Experience Cloud (formerly Community Cloud): A comprehensive platform for building online communities for customers, partners, and employees. It s highly customizable and integrates well with Salesforce products.
• Discourse: A popular open-source forum platform known for its modern design and user-friendly interface. It s often used for building online communities around specific topics.
• Vanilla Forums: A cloud-based forum platform designed for building engaged customer communities.
• InSided: (Now part of Gainsight) Focused on customer success and community building.
• Khoros: A platform that focuses on community management and social media marketing.
• Helpjuice: A knowledge base platform.
• Document360: A knowledge base platform.
• Stack Overflow for Teams: A private, secure space for teams to share knowledge and collaborate on technical topics.

Key Considerations When Choosing an Alternative:

• Integration with Existing Tools: How well does the platform integrate with your existing help desk, CRM, and other systems?
• Customization Options: Can you customize the look and feel of the community to match your brand?
• Scalability: Can the platform handle your growing community and support needs?
• Pricing: How does the pricing model fit your budget?
• Ease of Use: Is the platform easy for both customers and moderators to use?

Pricing

Since Howtank is a private company, specific pricing details are not always readily available on their website. Typically, community platforms like Howtank offer a variety of pricing plans based on factors such as:

• Number of users: The more users you have on the platform, the higher the price.
• Features: Different plans may include different features.
• Storage: The amount of storage you need for your knowledge base.
• Support: The level of support you require.

To get accurate pricing information, you will need to contact Howtank directly and request a quote. You can usually find a Contact Us or Request a Demo button on their website. Be prepared to discuss your specific needs and requirements so they can provide you with the most relevant pricing information.

Customer Care Details

Information about Howtank s customer care details can usually be found on their website. However, here s the general information:

• Contact Form/Email: A standard way to submit inquiries or support requests. Look for a Contact Us or Support section.
• Knowledge Base: They might provide articles and other resources on their website to help customers.
• Phone Support: Some vendors offer phone support. Check their website for a phone number.
• Dedicated Account Manager: Depending on the plan, the customer can have a dedicated account manager assigned to their account.

How to find Howtank s Customer Care Information:

1. Visit their website: Start by going to Howtank s official website.
2. Look for Contact, Support, or Help sections: These are usually located in the header, footer, or navigation menu.
3. Check the About Us page: Sometimes, company contact information is found on the About Us page.

In summary, Howtank provides a community based solution for your customer needs. To be sure if this software suits you, you have to consider all the other alternatives mentioned.