Websites using Highspot

Okay, let s break down Highspot:

Highspot Overview:

• What it is: Highspot is a sales enablement platform designed to help sales and marketing teams improve sales effectiveness and efficiency. It s a centralized platform for sales content, training, coaching, and customer engagement. It s used by companies of all sizes, across various industries.

• Key Features & Benefits:

  • Content Management: Centralized repository for marketing and sales content (presentations, brochures, case studies, etc.). Organizes and tags content for easy search and retrieval. Version control to ensure reps are using the latest materials.
  • Guided Selling: Provides recommended content and actions for reps based on the specific stage of the sales cycle or customer situation. Helps reps deliver consistent messaging.
  • Training and Coaching: Integrated learning management system (LMS) functionality to train sales reps on products, sales processes, and messaging. Coaching tools help managers provide feedback and improve rep performance.
  • Customer Engagement: Tools for engaging with prospects and customers, including email tracking, presentation sharing, and meeting management. Integrates with CRM and other sales tools.
  • Analytics and Reporting: Provides insights into content usage, sales rep performance, and customer engagement. Helps identify areas for improvement.
  • AI-Powered Search and Recommendations: Uses artificial intelligence to improve content discovery and provide personalized recommendations to sales reps.

• Target Audience: Sales and marketing teams in mid-sized to large enterprises. Companies looking to improve sales productivity, content utilization, and customer engagement.

Revenue:

• As a private company, Highspot doesn t publicly disclose its revenue. However, estimates based on funding rounds and market position place its ARR (Annual Recurring Revenue) in the hundreds of millions of dollars. It s considered one of the leading players in the sales enablement space.

Alternatives:

The sales enablement market has many competitors. Here s a list of some of the alternatives for Highspot. They vary in features and pricing.

• Salesforce Sales Cloud (with enablement features): If you already use Salesforce, this might be an attractive option. Focus on CRM with embedded sales enablement.
• Seismic: A strong competitor with a broad feature set, similar to Highspot.
• Showpad: Another leading platform, often considered a direct competitor to Highspot and Seismic.
• Brainshark: Focuses heavily on sales training and onboarding. Good for companies that prioritize training.
• Lessonly (by Seismic): another sales training platform with a focus on learning management
• Outreach: Primarily a sales engagement platform but includes some content management features.
• Salesloft: Similar to Outreach, focuses on sales engagement.
• Chorus.ai (now part of ZoomInfo): Conversation intelligence platform that analyzes sales calls to provide coaching and insights.
• Gong: Another leading conversation intelligence platform.
• Klue: Competitive intelligence platform that helps sales reps understand their competitors.
• Mediafly: Focuses on interactive content and presentations.
• Allego: Offers a mobile-first approach to sales enablement.
• Bigtincan: Another comprehensive sales enablement platform.
• Bloomfire: Knowledge sharing platform often used for sales enablement.

Choosing an Alternative: Consider your specific needs and priorities:

• Content Management: How important is robust content organization and version control?
• Training: Do you need a strong LMS?
• Customer Engagement: What kind of engagement features are essential?
• Integration: How well does the platform integrate with your existing CRM and other tools?
• Budget: Pricing varies significantly, so consider your budget.
• Company Size: Some platforms are better suited for smaller businesses, while others are designed for enterprises.

Pricing:

• Highspot s pricing is not publicly available. Like many enterprise software companies, they use a quote-based pricing model based on:

  • Number of Users: Pricing is typically per user per month.
  • Features and Modules: The specific features you need will affect the price.
  • Contract Length: Longer contracts may result in lower per-user costs.
  • Tiered Pricing: May offer different tiers with varying features and support levels.

• Expectations: Sales enablement platforms are generally expensive. Be prepared to budget accordingly. The investment needs to be justified by the potential ROI (increased sales, improved productivity, etc.). Contact Highspot for an official quote.

Customer Care Details:

• Support Channels:

  • Dedicated Customer Success Manager: Larger accounts usually get a dedicated CSM to assist with onboarding, training, and ongoing support.
  • Online Help Center/Knowledge Base: Comprehensive documentation, FAQs, and troubleshooting guides.
  • Email Support: Submit support requests via email.
  • Phone Support: May be available depending on the service level agreement (SLA).
  • Community Forums: Connect with other Highspot users and share best practices.

• Service Level Agreements (SLAs): Highspot typically offers SLAs that guarantee a certain level of uptime and response times for support requests. The specific terms of the SLA will depend on the contract.

• Training and Onboarding: Provides training and onboarding resources to help users get started with the platform.

• Customer Reviews: Check review sites like G2 Crowd and TrustRadius for customer feedback on Highspot s support and service. Look for trends in the reviews to get a sense of the overall customer experience.

Summary:

Highspot is a powerful sales enablement platform that can help organizations improve sales performance, enhance content utilization, and engage with customers more effectively. However, it s important to carefully evaluate your specific needs, compare Highspot with alternative solutions, and consider the pricing and customer support options before making a decision.