Websites using Helpwise

Okay, let s break down Helpwise, covering its overview, revenue (though likely estimated), alternatives, pricing, and customer care.

What is Helpwise?

Helpwise is a shared inbox platform designed to help businesses manage customer communication across various channels in a centralized location. It allows teams to collaborate more efficiently and provide faster, more consistent customer service. Think of it as a hub for all your emails, social media messages, SMS, WhatsApp messages, and other communication, all managed from one dashboard.

Key Features & Benefits:

• Shared Inboxes: Multiple users can access and manage shared email addresses (e.g., support@, sales@), social media accounts (Facebook, Twitter), SMS and WhatsApp numbers and more.
• Collaboration Tools:
  • Internal Notes: Leave internal comments and instructions for team members within conversations.
  • Assignments: Assign conversations to specific team members for ownership.
  • Tags: Categorize and organize conversations with custom tags.
• Automation:
  • Rules Engine: Automate tasks like assigning conversations based on keywords, tagging, or sender.
  • Auto-Replies: Set up automatic replies for common inquiries.
• Reporting & Analytics: Track key metrics like response times, resolution times, and conversation volume to identify areas for improvement.
• Integrations: Connect with popular tools like CRMs (e.g., HubSpot, Salesforce, Pipedrive), e-commerce platforms (e.g., Shopify, WooCommerce), and other business applications.
• Knowledge Base: Create a self-service knowledge base to help customers find answers to their questions independently.
• Live Chat (optional): Some plans offer live chat functionality to engage with website visitors in real-time.
• Multi-Channel Support: Manage emails, SMS, WhatsApp, social media messages, and live chat conversations in one place.

Estimated Revenue:

It s very difficult to find exact revenue figures for private companies like Helpwise. Revenue numbers are often not publicly disclosed unless a company is publicly traded.

• Best Approach: The best way to get an idea of Helpwise s potential revenue is to estimate based on:
  • Pricing Plans: See their current pricing tiers (mentioned below).
  • Customer Base: Try to find any information about their customer numbers (e.g., mentions in case studies, blog posts, or articles), though this is often hard to find precisely.
  • Market Analysis: Look at the overall market size for shared inbox solutions and the market share of similar companies. This can give you a general sense of the revenue range.
  • Review sites: Sites like G2, Capterra and Trustradius often have user counts which could be helpful for estimating revenues.

Alternatives to Helpwise:

Here are some popular alternatives to Helpwise, categorized for clarity:

• General Shared Inbox Platforms:

  • Front: A well-established player with a focus on enterprise-level features and integrations.
  • Help Scout: Known for its user-friendly interface and focus on customer support.
  • Missive: A strong option for teams that heavily rely on email and internal collaboration.
  • Zoho Desk: Part of the Zoho suite, offering a comprehensive CRM and customer service solution.
  • Hiver: Built specifically for Gmail, turning it into a shared inbox.
  • Drag: Turns your Gmail into a help desk.

• Help Desk Software (Broader Functionality):

  • Zendesk: A comprehensive customer service platform with a wide range of features.
  • Freshdesk: A popular and feature-rich help desk solution.
  • HubSpot Service Hub: Integrated with the HubSpot CRM, providing a unified view of customer interactions.

• Open Source Options:

  • osTicket: A free and open-source ticketing system.

Factors to Consider When Choosing an Alternative:

• Team Size: Some platforms are better suited for small teams, while others are designed for larger organizations.
• Channels: Does the platform support all the communication channels you need (email, social media, chat, SMS, WhatsApp)?
• Integrations: Does it integrate with your existing CRM, e-commerce platform, and other tools?
• Budget: Pricing varies significantly between platforms.
• Ease of Use: Consider the user-friendliness of the interface and the learning curve for your team.
• Specific Features: Do you need specific features like advanced automation, reporting, or a knowledge base?

Pricing:

As of October 26, 2023 (always check their website for the most up-to-date information), Helpwise s pricing is structured around per-user per-month subscriptions. They typically offer different plans with varying features and usage limits.

• Starter Plan: Suitable for small teams, typically includes basic shared inbox features, email support, and limited integrations.
• Scale Plan: Designed for growing businesses, includes more advanced automation, reporting, and integrations.
• Pro Plan: Offers the most comprehensive features, including advanced analytics, custom roles, and priority support.
• They offer custom pricing for enterprise plans.
• Free Trial: Helpwise typically offers a free trial period so you can test out the platform before committing to a subscription.

Important: Pricing can change, so always verify the latest pricing on the Helpwise website: https://helpwise.io/pricing

Customer Care/Support:

Helpwise typically offers customer support through the following channels:

• Email Support: You can usually contact their support team via email for assistance with technical issues, billing questions, or general inquiries.
• Knowledge Base/Help Center: They usually have a comprehensive knowledge base with articles, tutorials, and FAQs to help you troubleshoot issues and learn how to use the platform.
• Live Chat (Plan Dependent): Some of their plans include live chat support, allowing you to get real-time assistance from their support team.
• Phone Support (Plan Dependent): Phone support is less common but may be available on higher-tier plans or for specific issues.

How to Find Helpwise s Customer Support Contact Information:

1. Check Their Website: The Contact Us or Support section of the Helpwise website is the best place to find their official support channels.
2. Look for a Help or Support Icon: Many SaaS platforms have a small help icon within the application itself that leads to the knowledge base or contact options.
3. Check their Social Media Channels: Some companies offer customer support through their social media channels.

I hope this comprehensive overview is helpful! Remember to always double-check the official Helpwise website for the most up-to-date information on pricing, features, and customer support options.