Websites using Healthstream

Okay, let s break down HealthStream, a company focused on healthcare workforce development. Here s an overview covering revenue, alternatives, pricing, and customer care.

What is HealthStream?

HealthStream is a Nashville-based company that provides learning and performance management solutions for the healthcare industry. Their main focus is on helping healthcare organizations train, assess, and develop their workforce to improve patient outcomes, ensure compliance, and enhance organizational performance.

Key Offerings:

• Learning Management Systems (LMS): These platforms deliver and track online courses, compliance training, and continuing education for healthcare professionals. They include features like course assignments, tracking progress, reporting, and certification management.
• Performance Management Tools: These tools help healthcare organizations manage employee performance, conduct evaluations, set goals, and track competencies.
• Compliance Solutions: HealthStream helps organizations stay compliant with regulatory requirements (e.g., HIPAA, Joint Commission) through training and tracking.
• Credentialing Solutions: Manage and verify healthcare professional credentials and licenses.
• Resuscitation Training: Offers solutions for basic life support (BLS), advanced cardiovascular life support (ACLS), and pediatric advanced life support (PALS) training, often through partnerships like the one with the American Heart Association (AHA).
• Clinical Development: Products and services aimed at enhancing the clinical skills of healthcare staff.

Revenue:

• HealthStream is a publicly traded company (HSTM). You can find their financial information in their investor relations section on their website or through financial news outlets.
• Typically, their revenue comes from subscription fees, service fees, and product sales related to their learning and performance management solutions. To get an exact number, refer to their latest annual and quarterly reports.

Alternatives:

There are many alternatives to HealthStream in the healthcare learning and performance management space. The best choice depends on the specific needs, size, and budget of the organization. Here s a list of well-known alternatives:

• Relias Learning: A major competitor that focuses specifically on healthcare. Offers a wide range of training and compliance solutions.
• NetLearning: Provides online learning solutions designed for hospitals and healthcare systems.
• HealthcareSource (now part of symplr): Offers talent management solutions including learning, performance, and recruiting.
• Cornerstone OnDemand: A more general LMS platform that can be adapted for healthcare. Offers broader talent management capabilities.
• TalentLMS: A user-friendly cloud-based LMS that s popular across industries. Can be a cost-effective option for smaller healthcare organizations.
• Absorb LMS: Another versatile LMS with good reporting and tracking features, suitable for compliance training.
• SAP SuccessFactors: A comprehensive human capital management (HCM) suite that includes learning management. Usually geared towards larger enterprises.
• Workday: Another comprehensive HCM solution with learning capabilities, also typically for larger organizations.
• Litmos: A cloud-based LMS that s known for its ease of use and mobile accessibility.
• Lessonly (now part of Seismic): A learning automation platform that focuses on training and coaching.
• MedBridge: Specifically for rehabilitation professionals (physical therapists, occupational therapists, etc.) offering continuing education and patient engagement tools.
• Kareo: Offers credentialing software
• symplr: Offers a suite of healthcare operations solutions, including workforce management and credentialing.
• VerityStream: Focuses on credentialing, privileging, and provider enrollment solutions.

Factors to Consider When Choosing an Alternative:

• Specific Needs: What are your organization s key training and compliance requirements?
• Integration: Does the solution integrate with your existing HR, payroll, or other systems?
• Scalability: Can the solution grow with your organization?
• User Experience: Is the platform user-friendly for both administrators and learners?
• Reporting and Analytics: Does the solution provide the data you need to track progress and measure effectiveness?
• Compliance Content: Does it offer content that meets specific regulatory requirements?
• Customer Support: What level of support is provided?

Pricing:

HealthStream s pricing is generally not publicly available. It typically depends on several factors:

• Number of Employees/Users: Pricing is often per-employee or per-user.
• Modules/Features Selected: The more features and modules you need (e.g., LMS, performance management, credentialing), the higher the cost.
• Contract Length: Longer-term contracts may offer better pricing.
• Customization: Customization or integration work will add to the cost.
• Content Library: Access to HealthStream s content library will impact pricing.

How to Get Pricing Information:

• Contact HealthStream Directly: The best way to get accurate pricing is to contact HealthStream s sales team and request a quote. Be prepared to discuss your organization s specific needs and requirements.
• Request Demos: Schedule demos of different platforms to compare features and pricing.
• Read Online Reviews: While specific pricing details may not be available, reviews can sometimes provide a general idea of the cost range.
• Talk to Peers: If possible, talk to other healthcare organizations that use HealthStream or its competitors to get their insights on pricing and value.

Customer Care/Support:

HealthStream typically provides customer support through various channels:

• Online Help Center/Knowledge Base: A self-service resource with articles, FAQs, and tutorials.
• Phone Support: A dedicated phone line for technical support and assistance.
• Email Support: The option to submit support requests via email.
• Account Management: Larger clients may have dedicated account managers to provide personalized support and guidance.
• Training and Implementation Services: HealthStream often offers training and implementation services to help organizations get started with their platform.
• Community Forums: HealthStream may host online forums or communities where users can connect with each other and share tips and best practices.

Tips for Evaluating Customer Care:

• Read Online Reviews: See what other customers say about the quality of HealthStream s support.
• Ask for References: Request references from HealthStream and contact them to ask about their experiences with customer support.
• Test the Support: During the demo or trial period, test the support channels to see how responsive and helpful they are.
• Inquire About Service Level Agreements (SLAs): Ask about SLAs that guarantee response times and uptime.
• Training availability: Check whether they offer comprehensive training for the platform and if there s any additional cost for it.

In summary, HealthStream is a significant player in the healthcare learning and performance management market. Carefully evaluate your organization s needs and budget, compare it to other available alternatives, and get a detailed pricing quote before making a decision. Remember to also assess the quality of customer care offered by each vendor.