Websites using Guuru

Okay, let s break down Guru, covering its overview, revenue (as much as publicly available), alternatives, pricing, and customer care details.

Overview of Guru

Guru is a knowledge management platform designed to help teams access the information they need to do their jobs effectively. It aims to consolidate company knowledge, keep it up-to-date, and make it easily accessible to employees, particularly those who are customer-facing (like sales and support). It s positioned as a way to reduce time spent searching for information, improve employee onboarding, and ensure consistent messaging.

Key Features:

• Centralized Knowledge Base: A single repository for all company information, including policies, procedures, product details, and FAQs.
• Verification Workflows: Built-in processes to ensure content is regularly reviewed and updated, preventing outdated or inaccurate information from circulating.
• AI Suggest: Uses AI to recommend relevant information to users based on their context and activity, improving findability.
• Browser Extension/Integrations: Integrates with popular tools like Slack, Salesforce, Zendesk, and Microsoft Teams, allowing users to access knowledge without leaving their workflow.
• Analytics: Provides insights into knowledge usage, search queries, and knowledge gaps, helping organizations identify areas for improvement.
• Permissions and Access Control: Allows administrators to control who can view, edit, and verify information.
• AI Content Creation: Ability to generate new content with AI.

Revenue:

Guru is a private company, so its exact revenue figures are not publicly available. However, based on market analysis and estimated user base, it is estimated that their revenue falls somewhere between $50-100 million. It s important to note that this is an estimate, and the actual revenue may vary. Based on information from crunchbase Guru has raised a total of $69.2M in funding over 6 rounds. Their latest funding was raised on May 14, 2024 from a Venture - Series Unknown round.

Alternatives:

The knowledge management space is competitive. Here are some popular Guru alternatives:

• Notion: A versatile workspace that can be used for knowledge management, project management, and collaboration. Often chosen for its flexibility and powerful database features.
• Confluence (Atlassian): A team workspace connected to Jira, commonly used for project documentation, meeting notes, and knowledge sharing. Strong integration with other Atlassian products.
• Help Scout: Primarily a help desk platform, but it includes a robust knowledge base feature. Good for customer-facing knowledge and support documentation.
• Zendesk: Another customer service platform with a knowledge base component. Well-suited for self-service support and agent assistance.
• Bloomfire: A knowledge engagement platform designed to help teams share knowledge, collaborate, and stay informed.
• Tettra: A simple and intuitive knowledge base designed for internal teams. Focuses on ease of use and quick setup.
• Document360: A dedicated knowledge base platform that offers a range of features, including version control, content management, and analytics.
• Slite: A collaborative document editor and knowledge base.
• GitBook: Geared toward technical documentation and developer-focused knowledge bases.
• Lessonly (Seismic): Lessonly is part of Seismic, a sales enablement platform. Offers robust training and knowledge management features geared towards sales teams.

When choosing an alternative, consider:

• Your team s size and needs: A small team might prefer a simpler solution like Tettra, while a large enterprise might need the scalability of Confluence.
• Your budget: Pricing varies significantly between platforms.
• Your existing tech stack: Integration with your current tools can save time and improve workflow.
• Your use case: Are you primarily focused on internal knowledge sharing, customer support, or both?

Pricing:

Guru uses a tiered subscription model based on the number of users and features required. Here s a general overview (but always check their official website for the most up-to-date pricing):

• Starter (Free): Limited to 3 users. Basic features for teams getting started.
• Builder: Paid tier, designed for smaller teams looking to build out their knowledge base.
• Expert: Paid tier, offering advanced features and analytics for larger organizations.
• Enterprise: A custom plan with tailored features, support, and pricing for large enterprises.

It s crucial to get a custom quote from Guru, as pricing can vary based on your specific needs and the size of your organization. They often offer a free trial.

Customer Care Details:

• Help Center/Knowledge Base: Guru has a comprehensive help center with articles, guides, and FAQs to assist users.
• Email Support: They offer email support for all users, typically with varying response times depending on the plan.
• Live Chat: Live chat support is often available, especially for paid plans.
• Phone Support: May be available for Enterprise customers or higher-tier plans.
• Community Forums: Guru has a community forum where users can ask questions, share knowledge, and connect with other users.
• Training and Onboarding: Guru provides training resources and onboarding support to help users get started with the platform. Enterprise plans usually include dedicated account managers and more personalized support.
• Status Page: A status page is available for checking the uptime and system performance.

To find the most accurate and up-to-date customer care contact information, it s best to visit the Guru website and look for their Contact Us or Support page. You can typically find their email address, phone number (if available), and links to their help center and community forum. Also, check their social media channels (like LinkedIn and Twitter) for any support-related announcements.