Websites using Granicus

Okay, let s break down Granicus, a key player in the government technology space.

What is Granicus?

Granicus is a software company focused on providing cloud-based communication, meeting management, and digital services to government organizations (federal, state, and local). Their core mission is to help governments improve public engagement, streamline operations, and deliver better services to citizens. Essentially, they aim to modernize government interactions.

Key Offerings (Granicus Products/Solutions):

• Government Experience Cloud (GXC): This is their overarching platform.

  • GovDelivery: Email marketing and digital communications platform designed specifically for government. Allows for targeted messaging, subscription management, and analytics.
  • Granicus Meetings Suite (formerly Legistar and Insite): Manages the entire legislative process, from agenda creation and meeting management to video streaming and archival. Helps make government meetings more transparent and accessible. Often includes Legistar (legislative management), Insite (website integration), and Peak (video management).
  • Short Term Rental Compliance: Solution to manage and enforce compliance to short-term rental ordinances.
  • Open Data & Transparency: Tools to publish data sets and provide transparency into government operations.
  • Boards and Commissions Management: Software to streamline the process of managing boards and commissions.
  • Government Website Platform: A platform for building and managing government websites.
  • Digital Services: Offerings around online forms, permitting, licensing, and other digital interactions.

• Other Services:

  • Consulting and Implementation: Granicus often provides services to help governments implement and integrate their solutions.
  • Training and Support: They offer training resources and ongoing support to their clients.

Revenue:

Granicus is a privately held company, and their exact revenue figures are not publicly disclosed. However, industry estimates and reports suggest that Granicus is a significant player in the GovTech market, with revenue likely in the hundreds of millions of dollars annually. Due to being owned by Vista Equity Partners, specifics are rare to find.

Alternatives to Granicus:

The landscape of GovTech is quite broad, and the best alternative depends heavily on the specific need. Here s a breakdown by category and some key competitors:

• Email Marketing/Citizen Engagement (GovDelivery Alternatives):

  • Constant Contact: General-purpose email marketing platform, but used by some smaller government entities.
  • Mailchimp: Similar to Constant Contact, popular for broader use, but can be adapted.
  • ActiveCampaign: More robust marketing automation capabilities.
  • Socrata (Tyler Technologies): More focused on open data but can be used for some communication.
  • CivicPlus: Offers a suite of solutions including citizen engagement tools.

• Legislative Management/Meeting Management (Legistar/Insite Alternatives):

  • CivicPlus: CivicClerk is a direct competitor.
  • Diligent: Focuses on board and committee management, often used at higher levels of government.
  • iCompass Technologies (now part of VUE Software): Meeting management and agenda automation.
  • Esri: For mapping and GIS integration in legislative processes.

• Digital Services/Online Forms:

  • Accela: Permitting, licensing, and code enforcement software.
  • OpenGov: Budgeting, performance management, and citizen engagement.
  • Formstack: Online form builder that can be used for government applications.
  • Laserfiche: Document management and process automation, useful for digital services.

• Overall GovTech Platforms:

  • CivicPlus: Offers a broad suite of solutions, making them a strong competitor across multiple areas.
  • Tyler Technologies: A large, established player with a wide range of government software.
  • OpenGov: Specializes in financial management and citizen engagement.

Factors to consider when choosing an alternative:

• Specific Needs: What problem are you trying to solve? A specific communications issue, a clunky legislative process, or a broader digital transformation initiative?
• Budget: Pricing varies significantly.
• Integration: Does the solution need to integrate with existing systems?
• Scalability: Can the solution grow with your needs?
• Ease of Use: How easy is it for staff and citizens to use?
• Support: What level of support is offered?
• Security: Is the platform secure and compliant with government regulations?

Pricing:

Granicus pricing is generally not publicly available and is typically custom-quoted based on the specific modules selected, the size of the government entity (population served), the number of users, and the level of support required.

• Subscription-based: Granicus solutions are typically offered on a subscription basis (SaaS - Software as a Service).
• Tiered Pricing: They likely have tiered pricing based on the scale of usage and features needed.
• Implementation Fees: There are often upfront implementation and training fees.

General expectations of pricing considerations:

• Email marketing platforms are priced based on the number of contacts.
• Legislative and meeting management software are priced based on municipality size and modules selected.
• Other solutions are usually calculated based on the number of users.

Customer Care Details:

Granicus emphasizes customer success and provides various channels for support:

• Dedicated Account Managers: Many clients are assigned a dedicated account manager for ongoing support and strategic guidance.
• Online Knowledge Base: A self-service portal with articles, FAQs, and documentation.
• Help Desk/Support Ticketing System: A system for submitting and tracking support requests.
• Training Programs: Granicus provides training programs to help users get the most out of their solutions.
• Community Forums: Opportunities to connect with other Granicus users and share best practices.
• Customer Satisfaction Surveys: Granicus uses customer satisfaction surveys to gauge client satisfaction and identify areas for improvement.
• Implementation Support: A dedicated team to help implement the services.

What to look for in Customer Care of this type of service:

• Responsiveness: How quickly does the vendor respond to support requests?
• Expertise: Do the support staff have a deep understanding of the product and government operations?
• Proactive Support: Does the vendor proactively offer guidance and support to help clients succeed?
• Training Resources: Are there comprehensive training materials available?
• Ease of Access: How easy is it to get in touch with support?

In Summary:

Granicus is a leading GovTech provider focused on citizen engagement, legislative management, and digital services. They offer a comprehensive suite of tools, but their solutions can be relatively expensive. Evaluating your specific needs, budget, and integration requirements is essential when considering Granicus and its alternatives. Their customer care is generally regarded as strong, but it is always wise to check recent reviews and references to ensure a good fit.