Websites using Gigya

Okay, let s break down Gigya, a Customer Identity and Access Management (CIAM) platform. We ll cover its overview, revenue (as best as publicly available), alternatives, pricing, and customer care.

Overview of Gigya

• What is it? Gigya, now part of SAP Customer Data Cloud, is a cloud-based platform that focuses on helping businesses manage customer identities and access to their digital properties. It s a CIAM (Customer Identity and Access Management) solution designed for large enterprises.
• Key Features:
  • Registration & Login: Handles user registration, social login, and multi-factor authentication.
  • Profile Management: Provides tools for customers to manage their profiles and preferences.
  • Consent Management: Helps businesses obtain and manage customer consent for data privacy regulations (like GDPR, CCPA).
  • Identity Federation: Allows users to log in with existing credentials across different applications.
  • Data Privacy & Security: Offers robust security features and compliance capabilities.
  • Single Sign-On (SSO): Enables users to access multiple applications with one set of credentials.
  • Customer Insights: Provides some data on user behavior and engagement.
• Target Audience: Typically aimed at large enterprises with complex customer identity needs, often in industries like retail, media, and financial services.

Revenue (Limited Public Information)

• Acquisition by SAP: Gigya was acquired by SAP in 2017. As it s now a part of SAP s portfolio (SAP Customer Data Cloud), its revenue is not reported separately.
• SAP Revenue: SAP, as a whole, is a large publicly traded company. For the most recent revenue, you would need to look at SAP s financial reports.
• Difficulty in Isolating Gigya Revenue: Isolating the specific revenue generated by the Gigya technology is challenging. SAP s overall Cloud revenue numbers would include income from the Gigya platform, but not individually.

Alternatives to Gigya (SAP Customer Data Cloud)

The CIAM market has many competitors. Here are some well-regarded alternatives to Gigya (SAP Customer Data Cloud), categorized by focus:

• Major Players:
  • Auth0 (now part of Okta): Very popular CIAM solution, known for developer-friendliness, flexibility, and a wide range of integrations.
  • Okta: Offers broader identity and access management solutions, including workforce IAM and CIAM capabilities.
  • Microsoft Entra External ID (formerly Azure AD B2C): A strong option for businesses using the Microsoft ecosystem, offering scalability and comprehensive features.
• Other Strong Competitors:
  • Ping Identity: Known for its robust enterprise-grade solutions and strong focus on security.
  • ForgeRock: A CIAM solution with extensive customization and integration capabilities.
  • LoginRadius: A comprehensive CIAM platform focused on security and compliance.
  • WSO2 Identity Server: Open-source option that s customizable and cost-effective for certain needs.
• Smaller/Niche Players:
  • FusionAuth: Developer-focused with a competitive pricing model.
  • Keycloak: Another open-source option that s highly customizable.
• Considerations when Choosing:
  • Size and Complexity: Are you a large enterprise or a smaller business?
  • Technical Expertise: Do you have a strong in-house development team, or do you need a more out-of-the-box solution?
  • Integration Needs: What other systems do you need to integrate with?
  • Budget: Pricing models vary significantly.
  • Compliance Requirements: Do you have specific security or data privacy regulations to comply with?

Pricing

• Not Transparent: Gigya, now SAP Customer Data Cloud, does not have publicly listed pricing. Like most enterprise software, it operates with custom pricing based on factors like:
  • Number of users (customer identities)
  • Features and modules
  • Support level required
  • Deployment model
• Typical Enterprise Model: You can expect custom quotes based on specific business needs. Expect a structured licensing plan that might scale on consumption or tiered packages with different features.
• Negotiation: Be prepared to negotiate a contract.
• Cost Considerations: In addition to the platform costs, consider implementation costs, ongoing maintenance, and professional services.

Customer Care Details

• Enterprise Focus: As an enterprise-level product within SAP, Gigya/SAP Customer Data Cloud typically has a robust customer support structure.
• Support Channels: Usually includes:
  • Dedicated Account Managers: Assigned to larger clients to provide personalized support.
  • Phone and Email Support: Access to support teams during business hours.
  • Online Knowledge Base and Documentation: Resources for self-help.
  • Community Forums: Opportunity to interact with other users.
  • Professional Services: For implementation, configuration, and ongoing support.
• Service Level Agreements (SLAs): Enterprises usually have SLAs with guaranteed response times and service availability.
• Level of Support: Expect a tiered support approach, where the level of support depends on your contract.
• SAP Support System: If you re using Gigya through SAP Customer Data Cloud, you ll be using SAP s broader support channels, as well as any dedicated support that s specific to the CIAM offering.
• Reputation: SAP has a wide-ranging reputation for its customer support which is generally positive, though with occasional complexities because of their large organization.

In Summary

• Gigya, as part of SAP Customer Data Cloud, is a powerful CIAM platform for large enterprises.
• It s difficult to get specific revenue figures for Gigya.
• There are many alternatives, including Auth0 (Okta), Microsoft Entra External ID, and Ping Identity.
• Pricing is custom and will require a sales conversation.
• Customer support is typically robust, given it s an enterprise solution.

Recommendation:

If you are considering Gigya (SAP Customer Data Cloud):

1. Evaluate your specific needs: How complex are your identity and access management requirements?
2. Research alternatives: Compare Gigya with other solutions (using the list above) to find the best fit.
3. Request a demo and quote: Engage with SAP to get specific pricing and understand the features offered.
4. Consider the total cost of ownership: Factor in implementation, support, and maintenance costs.
5. Read reviews: Seek out reviews from users to understand the platform s strengths and weaknesses.
6. Ask about support SLAs: Understand the level of support you can expect from SAP.

Let me know if you have other questions or want to explore any of these points in more detail!