Websites using Foresee

Okay, let s break down ForeSee, focusing on an overview, revenue, alternatives, pricing, and customer care details.

ForeSee (now part of Verint)

Overview:

• What is it? ForeSee, now integrated under the Verint brand, was a leading provider of Voice of Customer (VoC) solutions. It focuses on gathering and analyzing customer feedback to help businesses improve customer experience (CX) and drive revenue.
• Core Function: ForeSee s primary strength was in its methodology for measuring customer satisfaction (often using their proprietary methodology called the American Customer Satisfaction Index or ACSI) and identifying areas where a business can improve its customer experience across different channels.
• Key Features (before Verint integration):
  • Surveys: Website, mobile app, email, and in-store surveys.
  • Analytics: Dashboards and reports to analyze customer feedback, identify trends, and track CX performance.
  • Benchmarking: Comparison against industry averages to see where a business stands.
  • Text Analytics: Analyzing open-ended feedback to uncover deeper insights.
  • Action Planning: Tools to help businesses prioritize and address areas for improvement.
• Target Audience: Large enterprises, particularly in sectors like retail, banking, hospitality, and government. They focused on clients who need to manage complex customer experiences.
• Verint Integration: Verint acquired ForeSee, bringing their VoC capabilities under the Verint umbrella. This means that ForeSee s features are now part of the larger Verint Customer Engagement platform. The emphasis is now on a more unified customer engagement experience combining both employee and customer feedback data.

Revenue:

• Historical Data: ForeSee, as a standalone entity, was a substantial player in the customer experience space. However, the exact revenue figures are not publicly available. As a private company, they were not obligated to disclose this data.
• Current Context: Since the acquisition by Verint, ForeSee s revenue is now part of Verint s overall financial performance. Verint is a publicly-traded company (NASDAQ: VRNT), and you can find their financial reports on their investor relations website. Verint s revenue is substantial, and while ForeSee s contribution isn t broken out individually, it s a key part of their customer engagement offerings.

Alternatives:

There are numerous alternatives to ForeSee (and Verint s integrated solution), catering to different needs and budgets. Here are some key competitors, broadly categorized:

• Enterprise-Level VoC Platforms:

  • Qualtrics: Another major player offering a broad range of survey and experience management tools, very strong in the Enterprise segment.
  • Medallia: Similar to Qualtrics, offering a robust CX platform with surveys, text analytics, and action planning tools and has a strong focus on the Enterprise segment.
  • NICE Satmetrix: A platform focused on customer feedback, analytics, and reporting, particularly strong in enterprise solutions.
  • Confirmit (now part of Forsta): Offers enterprise-level survey and analytics capabilities.

• Mid-Market and SMB Platforms:

  • SurveyMonkey: A popular and more affordable option, good for basic surveys and feedback collection.
  • Typeform: Known for its conversational, user-friendly survey design.
  • GetFeedback (by Momentive, formerly SurveyMonkey): Another option, positioned to target enterprise-level feedback more than their parent brand.
  • Delighted (part of Qualtrics): A streamlined NPS (Net Promoter Score) feedback platform, known for simplicity.

• Specialized VoC Solutions:

  • UserTesting: Focuses on usability testing and user behavior feedback.
  • Hotjar: Specializes in website heatmaps, session recordings, and form analytics.
  • Contentsquare: An AI-powered platform for analyzing user behavior, focused on digital experience optimization.

Pricing:

• Historically (ForeSee): ForeSee was known for having enterprise-level pricing. Typically, clients would get custom quotes, based on the size of their business, the scope of their deployment (how many touchpoints they want to survey, how many responses, etc), and the features they required.
• Currently (Verint): Since the acquisition, pricing for the former ForeSee features is now integrated into Verint s broader Customer Engagement Platform. The exact pricing is not transparent and depends on the components of the platform a business needs.
• General Guidance: Enterprise-level VoC solutions like Verint, Qualtrics, and Medallia tend to operate on a subscription basis with annual contracts and pricing tiers based on usage, features, and support. Pricing for these platforms can be considerable, often tens or even hundreds of thousands of dollars per year. Mid-market solutions are more affordable, but may lack the breadth of features or integration capabilities of enterprise platforms.

Customer Care Details:

• Historically (ForeSee): Before the acquisition, ForeSee provided a range of customer support options, including dedicated account managers, training programs, and technical support. They focused on providing consultative expertise to help clients improve their CX strategy.
• Currently (Verint): Verint now provides support for the integrated solution. As a large enterprise software vendor, Verint offers support through various channels, including:
  • Dedicated Account Managers: Assigned to each client.
  • Online Support Portal: With documentation, tutorials, and FAQs.
  • Technical Support Teams: For assistance with technical issues.
  • Training Programs: For onboarding and ongoing education.

Key Takeaways:

• ForeSee is now part of Verint. Its features are integrated into the larger Verint Customer Engagement platform, aimed at unified customer experience management.
• Verint is an enterprise solution. It is generally designed for large organizations with sophisticated CX needs and comes with significant costs.
• Multiple Alternatives Exist. Businesses have many VoC platform options at different price points and feature sets.
• Customer Care is Key. The level of support offered is a crucial factor when choosing a VoC platform, particularly for complex deployments.
• Consider your specific requirements carefully. Assess your needs, budget, and complexity before committing to a solution.

To get the most up-to-date and specific information, especially regarding pricing and support, you should contact Verint directly or explore demos of alternative solutions.