Websites using Ewaypayments

Okay, let s break down eWAY Payments, covering its overview, revenue (if available), alternatives, pricing, and customer care.

eWAY Payments: Overview

eWAY is a popular payment gateway that primarily serves the Australian and New Zealand markets. It provides businesses with the tools to accept online payments securely and efficiently. It aims to simplify the payment process for both merchants and customers. Key features include:

• Payment Gateway Services: Enables businesses to process credit card payments online.
• Integration Options: Offers various integration methods, including APIs, pre-built plugins for popular e-commerce platforms (e.g., WooCommerce, Shopify, Magento), and hosted payment pages.
• Security: Complies with PCI DSS (Payment Card Industry Data Security Standard) to protect sensitive cardholder data. Offers features like tokenization (replacing card details with a unique identifier) to enhance security.
• Fraud Prevention: Includes tools to help businesses detect and prevent fraudulent transactions.
• Reporting and Analytics: Provides dashboards and reports to track sales, payment trends, and other key metrics.
• Multiple Currencies: Supports processing payments in multiple currencies.
• Developer-Friendly: Offers comprehensive documentation and support for developers who want to integrate eWAY directly into their applications.
• Buy Now, Pay Later (BNPL): Integrates with popular BNPL services like Afterpay and Zip.

Revenue

eWAY was acquired by Global Payments in 2016. As a privately held subsidiary, its specific revenue figures are not publicly released. Global Payments (NYSE: GPN) is a large, publicly traded company, and eWAY s financial performance is incorporated into Global Payments overall reports, but not broken out separately.

Alternatives to eWAY Payments

Here s a list of popular eWAY alternatives, categorized by focus:

• General Purpose Payment Gateways:

  • Stripe: A very popular and versatile platform with a global reach, extensive features, and a strong developer focus. Good for businesses of all sizes.
  • Braintree (a PayPal company): Another robust option, especially if you already use PayPal. Offers good fraud protection and scalability.
  • PayPal Payments Pro: Direct competitor, allows payment from Paypal accounts and credit cards.
  • Square: Popular for in-person payments but also offers online payment processing solutions. Especially suitable for small businesses and startups.
  • Authorize.net: A well-established gateway with a wide range of features and integrations. A good choice for larger businesses.
  • Worldpay (FIS): Another large, global payment processor, often used by enterprise-level businesses.
  • Adyen: Designed for enterprise-level businesses with complex payment needs, a global presence, and high transaction volumes.

• Australian/New Zealand Focused Alternatives:

  • Pin Payments: Australian based payment gateway, competitor for eWay and Stripe
  • SecurePay (Australia Post): Australia-based, provides a range of payment solutions. Strong reputation and integration with Australia Post services.
  • Paymark (New Zealand): A major payment processor in New Zealand, primarily for in-store payments but also offers online solutions.
  • Windcave (formerly Payment Express): A New Zealand-based gateway with a strong presence in the region.

• Buy Now, Pay Later (BNPL) Services (as Alternatives for Specific Use Cases):

  • Afterpay: A leading BNPL provider in Australia and New Zealand.
  • Zip (formerly ZipPay/ZipMoney): Another popular BNPL service.
  • Klarna: A global BNPL provider.

Pricing

eWAY s pricing structure typically involves:

• Transaction Fees: A percentage of each transaction plus a fixed fee per transaction (e.g., 1.5% + $0.25). The exact rates vary depending on your business type, transaction volume, and negotiated terms. Rates are generally competitive with other gateways.
• Setup Fees: Some gateways charge a one-time setup fee to create your account. It is best to check with eWay for current fees.
• Monthly Fees: eWAY may charge a monthly fee for certain features or service levels. Again, check with eWay to see what their current fees are.
• Other Fees: Fees for chargebacks (when a customer disputes a transaction), refunds, or other services may apply.

Important Considerations for Pricing:

• Negotiate: Don t be afraid to negotiate pricing, especially if you have a high transaction volume.
• Compare: Get quotes from multiple payment gateways to compare their fees and features.
• Read the Fine Print: Be sure to understand all the fees and terms associated with the service.

Customer Care Details

eWAY aims to provide customer support through various channels:

• Phone Support: eWAY offers phone support during business hours (Australian Eastern Time). Check their website for the specific phone number.
• Email Support: You can typically contact eWAY s support team via email.
• Online Knowledge Base: eWAY maintains a knowledge base with articles, FAQs, and guides to help users troubleshoot issues and learn about the platform.
• Developer Documentation: Comprehensive documentation is available for developers who are integrating eWAY into their applications.
• Account Managers: For larger businesses, eWAY may provide dedicated account managers to provide personalized support.

Tips for Contacting Customer Support:

• Be Prepared: Have your account details and transaction information ready when you contact support.
• Be Clear: Clearly explain your issue and what you ve already tried to resolve it.
• Be Patient: Response times may vary depending on the complexity of your issue and the volume of inquiries.
• Check the Knowledge Base First: You may be able to find the answer to your question in the online documentation.

In summary: eWAY is a solid payment gateway choice for businesses, especially those in Australia and New Zealand. However, it s crucial to compare its features, pricing, and support with those of its competitors to determine the best fit for your specific needs.