Websites using Eshopworld

Okay, let s break down eShopWorld, a popular e-commerce solution.

What is eShopWorld?

eShopWorld (ESW) is a global e-commerce enabler that helps brands and retailers expand their online sales internationally. They provide a suite of services that simplify the complexities of cross-border selling. Think of them as a one-stop shop for internationalizing your online business. In simpler terms, they are now a part of Asendia

Key Services & Features:

• Localization: Adapting the customer s shopping experience to their local language, currency, payment preferences, and cultural norms. This includes website translation, product descriptions, and marketing materials.
• Payment Processing: Handling international payments in various currencies and payment methods (credit cards, digital wallets, local payment options). They manage currency conversion and fraud prevention.
• Logistics & Shipping: Managing international shipping, customs clearance, and returns. They work with a network of carriers to optimize delivery times and costs.
• Compliance & Regulations: Ensuring compliance with international trade regulations, customs requirements, and data privacy laws (like GDPR).
• Customer Service: Providing multilingual customer support to international shoppers.
• Duty & Tax Calculation & Collection: Accurately calculating and collecting duties and taxes at the point of sale, often offering a Delivered Duty Paid (DDP) option to customers.
• Fraud Management: Protecting merchants from fraudulent transactions in international markets.

Revenue:

• ESW is a privately held company, therefore the revenue is not public.
• However, ESW is part of Asendia, which is a joint venture between La Poste (French Postal Service) and Swiss Post. Asendia is a large organization.
• ESW generates revenue by charging fees for its services. The pricing model is usually based on a percentage of sales or a combination of fixed fees and percentage-based commissions.

Alternatives to eShopWorld:

Several companies offer similar services to help businesses with cross-border e-commerce. Here are some notable alternatives:

• Global-e: A well-known competitor offering a comprehensive platform for international e-commerce. They focus on localization, payment processing, and shipping.
• Flow.io: Provides a similar suite of services, including localization, payments, shipping, and compliance. They emphasize a data-driven approach to international expansion.
• Zonos: A tech company that specializes in cross-border technology and services, focusing on calculating duties, taxes, and landed costs. They also offer tools for compliance and customs clearance.
• Borderfree (Pitney Bowes): Another established player in the cross-border e-commerce space.
• Shopify Markets: Shopify s built in tool for internationalization
• Easyship: A shipping platform that integrates with multiple carriers, simplifying international shipping logistics.
• Scalefast: A modular eCommerce platform
• Cross Border Access

Factors to consider when choosing an alternative:

• Specific Needs: What are your specific pain points in international expansion (e.g., payments, shipping, compliance)? Choose a solution that addresses your most pressing needs.
• Target Markets: Does the provider have strong expertise in your target countries?
• Integration: How well does the solution integrate with your existing e-commerce platform (e.g., Shopify, Magento, Salesforce Commerce Cloud)?
• Pricing: Compare the pricing models of different providers and understand the total cost of ownership.
• Scalability: Can the solution scale as your international business grows?
• Customer Support: Evaluate the quality and responsiveness of the provider s customer support team.
• Technology and platform: How well designed is the tech? Does the system perform its services flawlessly?

Pricing:

• Complex and Variable: ESW s pricing, like most of its competitors, is complex and highly variable. It depends on factors such as:
  • Sales Volume: Higher sales volume may qualify for volume discounts.
  • Service Package: The specific services you require (e.g., just payments, or full-service localization, shipping, and compliance).
  • Target Markets: The countries you are selling to, as shipping costs and compliance requirements vary.
  • Contract Terms: The length of the contract and any commitments you make.
• Request a Quote: The best way to get accurate pricing is to contact ESW (or any alternative provider) directly and request a custom quote based on your specific business needs.

Customer Care Details:

• B2B Focus: ESW primarily works with enterprise-level brands and retailers. Their customer support is geared towards these business clients.
• Account Management: Typically, ESW assigns dedicated account managers to their clients.
• Support Channels: Support channels generally include:
  • Email: For routine inquiries and support requests.
  • Phone: For urgent issues or complex questions.
  • Online Portal: A portal where clients can track shipments, manage orders, and access documentation.
• Service Level Agreements (SLAs): Enterprise clients usually have SLAs that define response times and service level guarantees.

How to contact Customer Care (for B2B clients):

• The best way to get customer support is through your assigned account manager or the contact information provided in your service agreement.
• If you are a shopper who purchased something through a retailer using ESW, you should first contact the retailer s customer service for assistance. They will be able to help with most order-related issues. If the retailer cannot resolve the issue, they may escalate it to ESW.

In Summary:

eShopWorld is a significant player in the cross-border e-commerce space, offering a comprehensive solution for brands looking to expand internationally. However, it s important to carefully evaluate your specific needs, compare alternatives, and get a custom quote to determine if it s the right fit for your business. Remember to consider the factors listed above when choosing an alternative.