Websites using Engati

Okay, let s break down Engati, covering its overview, revenue (estimates), alternatives, pricing, and customer care.

Engati Overview

Engati is a customer experience platform designed to help businesses build, manage, integrate, train, and analyze intelligent chatbots. It s a low-code/no-code platform, meaning users don t need extensive programming knowledge to create and deploy bots. Engati aims to streamline customer interactions, automate tasks, and improve overall customer satisfaction.

Key Features & Functionality:

• Multi-Channel Support: Deploy chatbots across various channels, including websites, Facebook Messenger, WhatsApp, Telegram, Slack, and more.
• NLP (Natural Language Processing): Leverages NLP to understand and respond to customer inquiries in a natural and conversational manner.
• Live Chat Integration: Seamlessly transfer conversations from the bot to a live agent when needed.
• Workflow Automation: Automate repetitive tasks and processes, such as order processing, appointment scheduling, and customer support inquiries.
• Analytics and Reporting: Track bot performance, identify areas for improvement, and gain insights into customer behavior.
• Integrations: Integrates with popular CRM, marketing automation, and other business systems.
• Multi-lingual Support: Supports 50+ languages.
• Voice bot: voice bot support across the platform.

Estimated Revenue

It s difficult to get precise revenue figures for Engati, as they are a privately held company and do not publicly release their financials. However, based on industry analysis, estimated pricing, customer base, and funding rounds, some sources may estimate that Engati generates between $5 million to $20 million annually. This is a broad estimate, and the actual revenue could be higher or lower.

Alternatives to Engati

The chatbot and customer experience platform market is competitive. Here are some popular alternatives to Engati:

• Dialogflow (Google): A powerful and versatile NLP engine, often favored by developers. Requires more technical expertise.
• Microsoft Bot Framework: A comprehensive framework for building bots, suitable for complex scenarios and enterprise-level deployments.
• Amazon Lex: Amazon s chatbot service, integrated with other AWS services.
• Chatfuel: A popular no-code platform for building Facebook Messenger bots.
• Manychat: Another popular platform for building Messenger bots, focused on marketing and lead generation.
• Landbot: A no-code chatbot builder known for its visually appealing interface and conversational flows.
• Tidio: Chatbot and live chat platform with a focus on sales and customer support.
• Zoho SalesIQ: Part of the Zoho suite, offering chatbot functionality integrated with their CRM and other business applications.
• Intercom: A customer messaging platform that includes chatbot capabilities, focused on customer support and engagement.
• HubSpot Chatbot Builder: Integrated within the HubSpot CRM platform, ideal for businesses already using HubSpot.

When evaluating alternatives, consider your specific needs, technical capabilities, budget, and the channels you want to support.

Pricing

Engati offers tiered pricing plans, typically based on the number of conversations or interactions the bot handles per month.

As of October 2024, here s a general idea of Engati s pricing structure (but you should ALWAYS check their official website for the most up-to-date pricing):

• Free Plan: Limited features and a small number of conversations. This is suitable for testing and small-scale use.
• Professional Plan: More conversations, advanced features, and integrations. Pricing is usually per month and scales with usage.
• Enterprise Plan: Custom pricing, dedicated support, and advanced features for large organizations with complex requirements.

Important: Engati s pricing can be complex and depends on the specific features and usage you need. It s essential to get a custom quote from them based on your requirements. Look for information on their website.

Customer Care Details

Engati provides several avenues for customer support:

• Website: Look for a Contact Us, Support, or Help Center section on their website (www.engati.com).
• Email: They will have a dedicated support email address.
• Chatbot: Often, they use their own chatbot on their website to answer basic questions.
• Knowledge Base/Help Documentation: Engati has a knowledge base with articles and guides to help users troubleshoot issues and learn about the platform.
• Community Forum: Some platforms have community forums where users can ask questions and share knowledge.
• Phone Support: Enterprise plans may include dedicated phone support.
• Dedicated Account Manager: Enterprise customers typically get a dedicated account manager for personalized support.

Tips for contacting support:

• Be as specific as possible when describing your issue.
• Include relevant screenshots or error messages.
• Clearly state your desired outcome.
• Provide your account details so they can quickly identify you.

In summary, Engati is a feature-rich chatbot platform that can help businesses automate customer interactions and improve customer experience. Be sure to carefully evaluate your needs and compare it with alternatives before making a decision. Contact Engati directly for the most accurate pricing and support information.