Websites using Donately

Okay, let s break down Donately, covering its overview, revenue, alternatives, pricing, and customer care.

Donately: Overview

Donately is a fundraising platform primarily geared toward helping non-profit organizations and charities manage and optimize their online donations. It aims to simplify the donation process for both the organization and the donor, leading to increased fundraising success.

• Core Functionality: Donately s main offerings revolve around these areas:

  • Customizable Donation Forms: Create branded and embedded donation forms that match your organization s website and messaging. Forms can be customized with different donation amounts, frequencies (one-time, recurring), and custom fields.
  • Recurring Donations: Automate recurring donation management with features like automated email reminders, failed payment recovery, and easy donor management.
  • Fundraising Pages: Build dedicated fundraising pages for specific campaigns, events, or appeals. These pages often include progress trackers, impact stories, and social sharing options.
  • Integrations: Connect with other tools like Salesforce, Mailchimp, Zapier, and more to streamline your workflow.
  • Donor Management: Track donor information, donation history, and communication, centralizing your donor data.
  • Mobile-Friendly: Ensures a seamless donation experience on all devices.
  • Reporting and Analytics: Gain insights into your fundraising performance with reports on donations, donor demographics, and campaign effectiveness.

• Target Audience: Primarily small to medium-sized non-profits, charities, and social enterprises.

• Key Benefits (as advertised by Donately):

  • Increased Donations: Easier donation process, optimized for conversion.
  • Improved Donor Relationships: Better donor management and communication.
  • Streamlined Operations: Automation reduces administrative overhead.
  • Enhanced Branding: Customizable forms and pages.
  • Data-Driven Fundraising: Access to analytics to improve strategies.

Revenue and Financial Information

• Private Company: Donately is a privately held company, so precise revenue figures are not publicly available. Therefore, I cannot give you accurate financials for Donately.
• Funding/Investment: Information regarding specific funding rounds or investors is generally not published by Donately.

Pricing

Donately uses tiered pricing plans, which are based on your monthly donation volume. Pricing tiers are subject to change, so check their website for the most current information. Typically, they include:

• Free Plan: Usually limited features and higher transaction fees. May be suitable for very small organizations just starting out.
• Starter/Basic Plan: Lower transaction fees than the Free Plan, and a some features (e.g. custom branding) unlocked.
• Premium Plan: Lowest transaction fees, all features unlocked, priority support, and additional benefits.
• Enterprise Plan: This tier is customized for organizations with complex requirements or very high donation volumes. Pricing is negotiated on a case-by-case basis.

Important Pricing Considerations:

• Transaction Fees: In addition to the monthly plan fee, Donately charges transaction fees on each donation processed. These fees typically include Donately s processing fee plus the credit card processing fee (usually Stripe or PayPal).
• Stripe/PayPal Fees: You ll still need to pay the standard processing fees charged by Stripe or PayPal, regardless of your Donately plan.
• Hidden Fees: Always carefully review the terms of service and pricing details to understand all potential fees.

Alternatives

The non-profit fundraising software landscape is quite crowded. Here are some popular alternatives to Donately:

• Kindful (Bloomerang): Powerful CRM and fundraising platform with robust features. (Potentially more expensive.)
• Classy: Feature-rich platform focused on larger non-profits and complex fundraising campaigns. (Generally more expensive.)
• Donorbox: Popular for its simplicity, affordability, and embeddable donation forms. A strong competitor.
• Givebutter: Fundraising platform with a focus on social fundraising, events, and team fundraising. Free for basic use.
• Network for Good: Integrated fundraising platform with a focus on small and medium-sized non-profits.
• QGiv: Specializes in event fundraising and peer-to-peer campaigns.
• Bonterra (formerly EveryAction): Enterprise-level fundraising and CRM solution.
• Blackbaud Raiser s Edge NXT: A comprehensive solution tailored for larger organizations with complex data and needs.

Choosing an Alternative:

Consider these factors when evaluating alternatives:

• Budget: What can you realistically afford?
• Organization Size: How many donors and staff do you have?
• Technical Expertise: How comfortable are you with setting up and managing the software?
• Required Features: Which features are essential for your fundraising goals?
• Integrations: Does the platform integrate with your existing tools (CRM, email marketing, etc.)?
• Scalability: Can the platform grow with your organization s needs?

Customer Care Details

• Support Channels: Donately typically offers customer support through these channels:

  • Email: Primary method for most inquiries.
  • Knowledge Base/Help Center: A library of articles, FAQs, and tutorials.
  • Live Chat: May be available during certain hours or on higher-tier plans.
  • Phone Support: Less common, but might be offered on premium plans.
  • Response Times: Response times can vary depending on the plan and the complexity of the issue. Premium plan users generally receive faster support.
  • Customer Reviews: Check online review sites (G2, Capterra, TrustRadius) to get an idea of other users experiences with Donately s customer support. Look for comments about responsiveness, helpfulness, and problem resolution.

To find the most accurate and up-to-date details, visit the Donately website directly. Their site will contain the most reliable and current information on their pricing, features, and support options.