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Okay, let s break down D&B (Dun & Bradstreet) with a focus on overview, revenue, alternatives, pricing, and customer care.

D&B (Dun & Bradstreet) Overview

• What They Do: D&B is a global provider of business data, analytics, and insights. They are best known for their commercial credit reporting, but their services go much deeper. They provide data and analytics to help businesses:

  • Assess credit risk and manage vendor relationships
  • Find new customers and grow their sales pipelines
  • Improve marketing and sales effectiveness
  • Comply with regulations
  • Conduct supply chain analysis
  • Understand market trends
  • Manage data quality

• Key Features:

  • DUNS Number: A unique nine-digit identifier for businesses globally, widely used for business identification and credit reporting.
  • Business Credit Reports: Comprehensive reports on a company s creditworthiness and payment history.
  • Data and Analytics: Access to a large database of business information, including company financials, contact details, ownership structures, and more.
  • Solutions: D&B offers various solutions tailored to different business needs, such as sales intelligence, risk management, and compliance.
  • Global Reach: They have a vast global network, providing data on millions of businesses worldwide.

• Target Customers: D&B serves a wide range of businesses, from small startups to large enterprises, across various industries, including finance, insurance, marketing, sales, supply chain management, and government.

Revenue

• Public Company: D&B is a publicly traded company (NYSE: DNB), so its financial performance is publicly available in their SEC filings.
• Annual Revenue: Their revenue is significant, with reported annual revenues typically exceeding $2 billion. The majority of this revenue comes from subscriptions to their services. Revenue is impacted by economic conditions, as demand for credit and risk management fluctuates.
• Revenue Streams: Their revenue comes primarily from:
  • Subscription fees for access to their data and analytics platforms.
  • Sales of individual credit reports and business information.
  • Fees for consulting services and customized solutions.

Alternatives to D&B

The market for business data and analytics is competitive. Here are some alternatives to D&B, categorized by their strengths:

• Credit Reporting:
  • Experian Business: Offers credit reports and risk management solutions similar to D&B.
  • Equifax Business: Another major player in business credit reporting.
  • CRIF: Global credit information provider with a focus on Europe and Asia.
• Business Data and Intelligence:
  • ZoomInfo: A sales intelligence platform offering extensive contact and company data.
  • LinkedIn Sales Navigator: Provides insights into professionals and companies within the LinkedIn network.
  • Apollo.io: A sales intelligence and engagement platform.
  • Crunchbase: Focuses on data about startups, funding rounds, and investors.
  • Bloomberg: Provides financial data and market information.
  • S&P Global Market Intelligence: Offers in-depth financial, market, and company information.
• Specialized Data Providers:
  • Industry-specific data providers: Depending on your sector, specialized providers may offer more granular data (e.g., healthcare, real estate).
  • Open-source intelligence (OSINT): Gathering information from publicly available sources can supplement data from commercial providers.
• Data Aggregators: Smaller firms that compile and resell data from various sources.

Pricing

• Complex and Variable: D&B s pricing is not transparently published and is tailored to the specific needs of each client.
• Subscription-Based: The primary pricing model is a subscription for ongoing access to their data, analytics, and platforms.
• Factors Affecting Pricing: Several factors impact D&B s pricing, including:
  • Number of users/licenses: More licenses typically mean a higher cost.
  • Data volume: Larger organizations needing access to more records will pay a higher price.
  • Features and functionalities: Different packages or solution suites offer varying functionality, impacting pricing.
  • Geographic coverage: Global data access typically carries a premium.
  • Contract Length: Multi-year contracts may have different pricing terms than shorter-term agreements.
• High-End Market: D&B is generally considered a premium data provider, and its services can be expensive, especially for small businesses.
• Negotiation: There is often room for negotiation in D&B contracts, especially for larger organizations.
• Trial Options: D&B offers some form of trials or demos to potential clients to evaluate their services.

Customer Care

• Dedicated Account Managers: Larger clients are typically assigned dedicated account managers to assist with onboarding, support, and addressing issues.
• Online Support Portal: D&B has a support portal with FAQs, documentation, and training materials.
• Telephone and Email Support: They offer phone and email support for clients, but access to this can vary depending on the plan you have.
• Training and Onboarding: D&B generally offers training to clients on how to effectively utilize their platforms.
• Mixed Reviews: Customer care experiences can vary. Some users report positive interactions, while others cite long response times, difficulties resolving issues, and a complex support system. It s always wise to check independent reviews as well.
• Data Accuracy Issues: D&B sometimes faces criticism about the accuracy of its data, which can impact the client s experience with customer care when correcting inaccuracies.
• Contract Issues: Complex contracts and auto-renewal issues can sometimes lead to negative customer care experiences.

Summary

D&B is a major player in the business data and analytics industry, with a strong focus on credit reporting, risk management, and sales intelligence. While they offer a wealth of data and solutions, their services can be expensive, and their customer support can be hit or miss, depending on your experience. It s important to carefully evaluate D&B s services alongside alternatives, considering your specific needs, budget, and desired level of customer support.

Recommendations

• Research thoroughly: Before committing to D&B, thoroughly evaluate your needs and compare their offerings to other providers.
• Ask for a demo: Request a demo or trial to see how their platforms work and whether they meet your expectations.
• Understand pricing: Get a clear breakdown of pricing details and negotiate where possible.
• Read reviews: Check online reviews and feedback from other users to get a realistic view of their customer service.
• Clarify support terms: Understand what support channels and response times are offered before finalizing a contract.
• Focus on data quality: Be sure to thoroughly assess the accuracy of D&B s data for your needs.

This breakdown should give you a good starting point for understanding D&B and help you decide if their solutions are the right fit for your business. Let me know if you have any further questions!