Websites using Diligent

Okay, let s break down Diligent, focusing on its overview, revenue, alternatives, pricing, and customer care.

Diligent: Overview

• What it is: Diligent is a leading GRC (Governance, Risk, and Compliance) SaaS company. It provides cloud-based solutions that help organizations manage governance, risk, compliance, audit, and ESG (Environmental, Social, and Governance) initiatives.
• Target Audience: Boards of Directors, executives, legal, compliance, risk, and audit professionals in both public and private companies, as well as not-for-profit organizations.
• Core Value Proposition: To provide organizations with a single, integrated platform to streamline governance, risk management, and compliance processes, leading to improved decision-making, enhanced transparency, and reduced risk. They aim to provide a single source of truth for GRC data.
• Key Products/Modules:
  • Diligent Boards (Board Management Software): Digital board packs, secure communication, voting, meeting management.
  • HighBond (Integrated Risk Management): Risk assessments, internal audit management, compliance workflows, policy management, incident management.
  • ESG Solutions: Data collection, framework alignment, reporting, and benchmarking for ESG initiatives.
  • Entity Management: Centralized management of legal entities, ownership structures, and corporate records.
  • Compliance Management: Automated compliance tracking and reporting.
• Company History/Background: Founded in 1994. Diligent has grown through organic development and strategic acquisitions of companies like Galvanize (HighBond), Steele Compliance, and Accuvio.
• Market Position: A dominant player in the GRC SaaS market, particularly in the board management and integrated risk management segments.

Revenue

• Private Company: Diligent is a privately held company, backed by Clearlake Capital and Insight Partners. Therefore, they do not publicly disclose their annual revenue figures.
• Estimates: Industry analysts estimate Diligent s annual revenue to be in the range of $500 million to $1 billion+ USD. This is based on their market share, customer base, and the pricing of their various modules.
• Growth Strategy: Diligent continues to grow through acquisitions, expanding its product offerings, and targeting new markets and industries.

Alternatives

The GRC software market is competitive. Here are some notable alternatives to Diligent, categorized by their strengths:

• Board Management:
  • OnBoard: Similar features to Diligent Boards, strong focus on user experience.
  • BoardEffect: Focus on nonprofit and healthcare organizations.
  • Nasdaq Boardvantage: Integrated with Nasdaq s broader corporate solutions.
• Integrated Risk Management (IRM):
  • ServiceNow GRC: Part of the larger ServiceNow platform, strong for IT risk and compliance.
  • RSA Archer: A mature and comprehensive IRM platform.
  • MetricStream: Focuses on quality, risk, and compliance management.
  • OneTrust GRC: Offers solutions across privacy, security, and governance.
  • AuditBoard: Modern audit, risk, and compliance platform.
• ESG Software:
  • Workiva: Strong for ESG reporting and financial reporting integration.
  • Persefoni: Dedicated carbon accounting platform.
  • Sphera: Environmental health and safety software
• Smaller, More Focused Solutions: Many smaller vendors specialize in specific areas of GRC, such as policy management, contract management, or regulatory change management.

Pricing

• Subscription-Based: Diligent uses a subscription-based pricing model.
• Custom Quotes: Pricing is not publicly available and is customized based on:
  • Modules Selected: The specific Diligent products (e.g., Boards, HighBond, ESG) that you choose.
  • Number of Users: The number of users who will be accessing the platform.
  • Company Size/Complexity: The size and complexity of your organization.
  • Contract Length: Longer-term contracts may offer discounted rates.
• Entry Point: Be prepared for a significant investment. Diligent is generally considered to be in the higher price range compared to some of its competitors, particularly for enterprise-level deployments.
• Factors Influencing Cost: Implementation services, training, and ongoing support can add to the overall cost.

Customer Care

• Support Channels: Diligent typically offers support through:
  • Dedicated Account Managers: For larger enterprise clients.
  • Online Help Center/Knowledge Base: Self-service resources, FAQs, and documentation.
  • Email Support: For technical issues and general inquiries.
  • Phone Support: May be available, particularly for critical issues.
  • Community Forums: Opportunities to connect with other Diligent users.
• Reputation: Diligent s customer support reputation is generally considered good, but as with any large software vendor, experiences can vary. Factors that influence customer satisfaction include:
  • Implementation Support: The quality of implementation and onboarding.
  • Responsiveness: How quickly support requests are addressed.
  • Expertise: The knowledge and experience of support personnel.
  • Personalization: The degree to which support is tailored to the customer s specific needs.
• Training: Diligent offers training programs to help users learn how to use the platform effectively. This may include online courses, webinars, and in-person training sessions.

Key Considerations when Evaluating Diligent:

• Integration Needs: How well does Diligent integrate with your existing systems (e.g., ERP, CRM, HRIS)?
• Scalability: Can the platform scale to meet your growing needs?
• User Adoption: How easy is it for users to learn and adopt the platform?
• Total Cost of Ownership: Consider not only the subscription fees but also implementation costs, training, and ongoing support.
• Specific Requirements: Carefully assess your specific GRC requirements and choose the modules that best meet your needs. Don t overbuy features you won t use.
• Demo and Trial: Request a demo and, if possible, a free trial to evaluate the platform firsthand.

In conclusion, Diligent is a powerful GRC platform with a strong market presence. However, it s important to carefully evaluate your needs, compare alternatives, and understand the pricing structure before making a decision.