Websites using Convergepay

Okay, let s break down ConvergePay, focusing on its features, revenue information (where available and estimated), alternatives, pricing, and customer care.

ConvergePay Overview

ConvergePay is a payment gateway and point-of-sale (POS) solution offered by Elavon, a subsidiary of U.S. Bank. It s designed to help businesses of various sizes accept payments online, in-store, and on the go. It supports a wide range of payment methods, including credit cards, debit cards, EMV chip cards, contactless payments (like Apple Pay and Google Pay), and ACH transfers.

• Key Features:
  • Online Payments: Enables businesses to process payments on their websites, through virtual terminals, and via hosted payment pages.
  • In-Store Payments: Works with various POS hardware options to accept payments at physical locations.
  • Mobile Payments: Allows businesses to accept payments on smartphones or tablets using mobile card readers.
  • Virtual Terminal: A web-based interface that allows businesses to manually enter card details for phone or mail orders.
  • Recurring Billing: Automates recurring payments for subscriptions or installment plans.
  • Reporting & Analytics: Provides tools to track sales, monitor transactions, and generate reports.
  • Security: PCI DSS compliant, tokenization, and encryption to protect sensitive payment data.
  • Integration: Integrates with various e-commerce platforms, accounting software, and other business tools.
  • Customer Vault: Securely store customer payment information for future transactions.

Revenue Information

• Elavon s Revenue (Parent Company): ConvergePay s revenue is not broken out separately. Elavon is a large payment processor. Elavon is a subsidiary of U.S. Bank. While it doesn t report ConvergePay revenue specifically, you can review U.S. Bank s financial reports to get an idea of Elavon s overall performance.
• Estimating ConvergePay s Contribution: It s difficult to estimate ConvergePay s exact revenue. It is a significant part of Elavon s offerings for small and medium-sized businesses.

Alternatives to ConvergePay

The payment processing market is competitive. Here are some popular alternatives to ConvergePay:

• Stripe: A developer-friendly payment gateway known for its flexibility and extensive API. Excellent for businesses with custom e-commerce solutions.
• Square: A popular choice for small businesses, particularly those needing a simple POS system. Offers both online and in-person payment processing.
• PayPal: A widely recognized and trusted payment platform. Offers a range of payment solutions for businesses of all sizes.
• Authorize.net: A well-established payment gateway owned by Visa. Known for its reliability and security.
• Shopify Payments: Integrated payment processing solution for Shopify e-commerce stores.
• Adyen: A global payment platform that supports a wide range of payment methods and currencies. Suitable for enterprise-level businesses.
• Worldpay (FIS): A large payment processor offering a comprehensive suite of solutions for businesses of all sizes.

Pricing

ConvergePay s pricing can be complex and often involves negotiated rates. It s important to get a custom quote based on your specific business needs and transaction volume. Here are some general pricing structures to expect:

• Monthly Fees: A monthly account fee is usually charged.
• Transaction Fees: A per-transaction fee is applied for each payment processed. This fee typically includes a percentage of the transaction amount plus a fixed per-transaction fee (e.g., 2.5% + $0.10).
• POS Hardware Costs: If you need POS hardware (card readers, terminals, etc.), there will be an upfront cost for purchasing or leasing the equipment.
• Setup Fees: In some cases, there may be setup fees to get your account configured.
• Other Potential Fees: Look out for potential fees for chargebacks, statement fees, and early termination fees.

Important Considerations for Pricing:

• Negotiate: Don t be afraid to negotiate the rates and fees. Payment processing is a competitive market.
• Understand Your Volume: Your transaction volume will significantly impact the rates you can negotiate.
• Read the Fine Print: Carefully review the terms and conditions to understand all the fees and obligations.

Customer Care Details

• Elavon s Support: ConvergePay s customer support is provided by Elavon.
• Channels:
  • Phone Support: Elavon typically offers phone support. Find the specific number on their website for your region or ConvergePay.
  • Online Resources: Elavon s website has a knowledge base, FAQs, and documentation to help you troubleshoot issues.
  • Email Support: Email support may be available, though phone support is often the preferred method for urgent issues.
  • Account Manager: Depending on your account size, you may have a dedicated account manager who can provide personalized support.

Tips for Effective Customer Care:

• Gather Information: Before contacting support, collect all relevant information about the issue you re experiencing (transaction details, error messages, etc.).
• Be Specific: Clearly explain the problem you re facing.
• Document Everything: Keep a record of your interactions with customer support, including dates, times, and names of representatives.
• Escalate If Necessary: If you re not satisfied with the initial response, don t hesitate to escalate your issue to a supervisor.

Summary:

ConvergePay is a solid option for businesses looking for a comprehensive payment processing solution from a reputable provider like Elavon. However, carefully compare its pricing and features to alternatives like Stripe, Square, and PayPal to ensure it s the best fit for your specific needs. Pay close attention to customer support options and service level agreements, especially if you anticipate needing regular assistance.