Websites using Communitybrands

Okay, let s break down Community Brands:

Community Brands Overview

Community Brands is a software and services company that provides solutions primarily to member-based organizations, non-profits, schools, and faith-based groups. Their goal is to help these organizations manage their members, events, finances, fundraising, and overall operations more effectively. They ve grown significantly through acquisitions, bringing together a variety of specialized software products under one umbrella.

Key Areas of Focus/Product Categories:

• Association Management Software (AMS): This is a core area, providing platforms for member databases, online communities, event management, communication tools, and certification/credentialing management.
• Event Management Software: Tools for planning, promoting, and executing conferences, meetings, and other events, including registration, ticketing, speaker management, and mobile event apps.
• Learning Management Systems (LMS): Online learning platforms specifically tailored for associations and non-profits to deliver courses, certifications, and professional development opportunities.
• Fundraising Software: Solutions for donor management, online giving, peer-to-peer fundraising, and grant management.
• Payment Processing: Integrated payment solutions for membership dues, event registration, donations, and other transactions.
• K-12 Private School Management: Software solutions that manage student information, admissions, enrollment, billing, communication, and reporting.
• Faith-Based Organizations: Church management software with tools for member management, giving, volunteer coordination, and communication.

Revenue

Community Brands is a privately held company, owned by private equity firms. Because of this, they don t publicly disclose their exact revenue figures. However, estimates often place their annual revenue in the hundreds of millions of dollars, likely in the $400 million to $600 million range. It is important to note that this is an estimated range.

Alternatives

The alternatives to Community Brands depend heavily on the specific product or service you re looking to replace. Because Community Brands offers a wide range of solutions, there isn t one single direct competitor that covers all of their offerings. Here s a breakdown by category:

• Association Management Software (AMS):

  • YourMembership (also owned by Community Brands, but often considered a separate product): Suited for smaller Associations.
  • MemberClicks: Cloud-based AMS targeted toward small to mid-sized associations.
  • Fonteva: Built on the Salesforce platform, aimed at larger and more complex associations.
  • iMIS: A well-established AMS with a focus on engagement management.
  • NetForum: Another enterprise-level AMS solution.
  • GrowthZone: A sales CRM and AMS hybrid product, often used by chambers of commerce and small associations.

• Event Management Software:

  • Cvent: A leading provider of event management solutions for large and complex events.
  • Bizzabo: Focuses on creating engaging event experiences.
  • Eventbrite: Popular for smaller, public events.
  • Hopin: Specializes in virtual and hybrid events.
  • MeetingPlay: Offers event apps and engagement solutions.

• Learning Management Systems (LMS):

  • TalentLMS: A user-friendly and affordable cloud-based LMS.
  • Moodle: An open-source LMS that is highly customizable.
  • Litmos: A corporate LMS with a focus on ease of use.
  • LearnUpon: Designed for delivering training to external audiences.
  • Absorb LMS: A scalable and robust LMS for larger organizations.

• Fundraising Software:

  • Blackbaud: A major player in the non-profit software space, offering a wide range of fundraising and CRM solutions.
  • Salesforce Non-profit Cloud: Leverages the power of Salesforce for donor management and fundraising.
  • Bloomerang: Focuses on donor engagement and retention.
  • DonorPerfect: A popular fundraising solution for small to mid-sized non-profits.
  • Kindful (Bloomerang): Fundraising software aimed at simplifying donor management.

• Payment Processing:

  • Stripe: A widely used payment gateway with a developer-friendly API.
  • PayPal: A popular online payment platform.
  • Authorize.net: A secure and reliable payment gateway.
  • Square: A mobile payment solution for small businesses.

• K-12 Private School Management:

  • Blackbaud: Offers solutions for student information, learning management, and fundraising for private schools.
  • Finalsite: Focuses on school website design, communication, and marketing.
  • FACTS: A comprehensive student information system.
  • Veracross: Cloud-based SIS designed for independent schools.

• Faith-Based Organizations:

  • Church Community Builder: Focuses on member engagement.
  • Planning Center: Offers multiple modules including check-ins, giving, people, and services.
  • Shelby Systems: Church management solutions for finances and operations.
  • Realm: Connects church communities.

Pricing

Community Brands pricing model is typically not publicly available. It varies significantly based on:

• The specific product(s) you choose: Different software modules have different pricing structures.
• The size of your organization: Pricing often scales based on the number of members, users, students, or donors.
• The features and functionality you need: More advanced features typically come at a higher cost.
• Contract length: Longer-term contracts may offer discounted rates.

To get accurate pricing, you will need to contact Community Brands directly and request a quote. Be prepared to provide details about your organization s size, needs, and the specific products you re interested in.

Customer Care Details

Customer care experiences with Community Brands can be mixed. Here s a general overview:

• Support Channels: Community Brands typically offers customer support through a variety of channels, including:

  • Phone Support: Phone support is usually available during business hours.
  • Email Support: Email support is a common channel for submitting support requests.
  • Online Knowledge Base/Help Center: They usually have an online knowledge base with articles, FAQs, and tutorials.
  • Community Forums: Some products may have community forums where users can ask questions and share tips.
  • Dedicated Account Managers: Larger clients may have dedicated account managers to provide personalized support.
  • Training and Onboarding: They often offer training and onboarding services to help new users get started.
  • Implementation Support: Many software products also offer support for initial implementation.

• Customer Reviews: Customer reviews regarding Community Brands customer support are often mixed. Some customers report positive experiences, while others express frustration with:

  • Response times: Some users have reported long response times from support.
  • Resolution quality: Some users have reported difficulty getting their issues resolved effectively.
  • Turnover of support staff: Because of multiple acquisitions, some customers experience higher turnover.

• Key Considerations:

  • Specific Product Matters: The quality of support can vary depending on the specific Community Brands product you re using. Some products may have more mature support teams and resources than others.
  • Implementation Phase: Many users find the initial implementation and onboarding support to be crucial. Make sure to clarify the level of support you ll receive during this phase.
  • Service Level Agreements (SLAs): If customer support is critical for your organization, ask about SLAs that guarantee response times and resolution times.

In summary: Community Brands is a large company offering a range of software solutions for member-based organizations. While they offer a broad suite of products, it s important to carefully evaluate your specific needs and compare their offerings with alternatives to find the best fit for your organization. Be sure to get detailed pricing information and inquire about the level of customer support you can expect.