Websites using Closeby

Okay, let s break down Close.com (often referred to as Close) covering its overview, revenue, alternatives, pricing, and customer care.

Overview of Close.com

• What it is: Close is a sales CRM (Customer Relationship Management) specifically designed for SMBs (Small and Medium-sized Businesses), with a strong emphasis on outbound sales and inside sales teams. It differentiates itself through a built-in predictive dialer, SMS capabilities, and a focus on streamlining the communication and outreach process for sales reps.

• Key Features:

  • Built-in Predictive Dialer: Automatically dials numbers and connects reps to live leads, increasing efficiency.
  • Email Integration: Seamless integration with email providers (Gmail, Outlook, etc.) for tracking and automation.
  • SMS Marketing: Send and track text messages to leads and customers.
  • Lead Management: Organize and track leads through various stages of the sales pipeline.
  • Activity Tracking: Automatically logs calls, emails, and other interactions.
  • Reporting & Analytics: Provides insights into sales performance and team activity.
  • Workflow Automation: Automate repetitive tasks to save time.
  • Integrations: Integrates with other popular tools like Zapier, Slack, and various lead generation platforms.
  • Customizable: Tailor the CRM to fit your specific sales process.

• Target Audience: Small to medium-sized businesses, particularly those with inside sales teams, startups, and companies that rely heavily on phone calls, email outreach, and SMS for sales.

Revenue

• As a private company, Close.com doesn t publicly disclose its revenue figures. However, given its market position and customer base, it s estimated to be a significant player in the SMB CRM space. You will find many sources on the internet with revenue estimates, but it s important to keep in mind that most of them are based on estimations.

Alternatives to Close.com

Here s a look at some popular alternatives, categorized by their strengths:

• For broader CRM functionality (more than just sales focus):

  • HubSpot CRM: A very popular option, especially if you also use HubSpot s marketing or service tools. Free version available.
  • Salesforce Sales Cloud: The industry leader, but can be overkill (and expensive) for smaller businesses.
  • Zoho CRM: A more affordable and feature-rich alternative to Salesforce.

• For similar sales-focused functionality (with dialers):

  • Salesloft: Focused on sales engagement, offering advanced automation and personalization features. More enterprise-focused.
  • Outreach: Similar to Salesloft, another leading sales engagement platform. Also geared towards larger teams.
  • Pipedrive: Easy-to-use CRM with a strong focus on visual pipeline management.
  • Freshsales Suite: A comprehensive sales CRM with built-in calling, email, and chat features.
  • Really Simple Systems CRM: A more basic and affordable CRM option, but can be a good fit for very small teams.

• For simple and focused sales tracking:

  • Copper: Integrates tightly with Google Workspace. Good for teams already heavily invested in Google s ecosystem.
  • Less annoying CRM : Is known for its simplicity and ease of use.

When choosing an alternative, consider:

• Your budget: CRM pricing varies significantly.
• Your team size: Some CRMs are better suited for larger teams.
• Your sales process: Does the CRM align with how you sell?
• Your technical expertise: How easy is it to set up and use?
• Integrations: Does it integrate with your other tools?

Pricing of Close.com

Close uses a subscription-based pricing model, typically billed monthly or annually. Their pricing is per user, per month. Here s a general idea of their pricing tiers (but always check their website for the most up-to-date information):

• Starter: Aimed at small teams getting started with CRM. Includes basic CRM features, email integration, and lead management.
• Professional: More advanced features, including workflow automation, reporting, and integrations.
• Business: Includes all features, plus dedicated support and advanced customization options.

Important Considerations about Close s Pricing:

• Predictive Dialer: The predictive dialer feature often comes at an additional cost per user, or is included only in higher-tier plans.
• Annual vs. Monthly: Annual contracts usually offer a discount compared to monthly billing.
• Trial Period: Close typically offers a free trial period, allowing you to test the software before committing to a subscription.

Customer Care Details

• Support Channels:

  • Email Support: Generally available to all customers.
  • Live Chat: Often offered during business hours.
  • Phone Support: May be included in higher-tier plans or offered as an add-on.
  • Knowledge Base: Close has a comprehensive knowledge base with articles, tutorials, and FAQs.
  • Community Forum: A place to connect with other Close users and ask questions.
  • Onboarding and Training: They may offer onboarding and training services, especially for larger accounts.

• Self-Service Resources: Knowledge base and tutorials are the primary self-service options.

• Support Quality: Customer reviews of Close s support are generally positive. They are known for being responsive and helpful.

How to Find the Most Up-to-Date Information:

• Visit the Close.com website: This is the most reliable source for pricing, features, and support information.
• Read customer reviews: Check sites like G2, Capterra, and TrustRadius for unbiased reviews.
• Contact Close directly: Reach out to their sales or support team with specific questions.

I hope this overview is helpful! Let me know if you have any more questions.