Websites using Brandembassy

Okay, let s break down Brand Embassy, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

Brand Embassy: Overview

Brand Embassy (now part of Khoros) was a customer service platform focused on omnichannel communication and AI-powered automation. It helped businesses manage customer interactions across various channels (social media, messaging apps, email, etc.) and streamline their support processes. The main focus was on providing a unified view of the customer journey and leveraging AI to improve efficiency and agent productivity.

Key Features (Prior to Acquisition):

• Omnichannel Communication: Unified inbox for managing interactions from various channels.
• AI-powered Automation: Chatbots, automated responses, sentiment analysis, intelligent routing.
• Knowledge Base Integration: Access to relevant information for agents to answer questions quickly.
• Reporting and Analytics: Track performance metrics and identify areas for improvement.
• Workflow Automation: Streamline processes and tasks.
• Agent Collaboration: Tools for internal communication and knowledge sharing.

Revenue:

• Unfortunately, Brand Embassy s specific revenue figures are not publicly available, especially since its acquisition by Khoros. Private companies often don t disclose this information.

Alternatives:

Here s a list of popular alternatives to Brand Embassy (keeping in mind it s now part of Khoros, so we ll look at alternatives to this whole approach to omnichannel customer service):

• Khoros: (Since they acquired Brand Embassy, they essentially are the evolved Brand Embassy offering). A comprehensive digital customer engagement platform covering community management, social media marketing, and customer service.
• Salesforce Service Cloud: A highly customizable CRM and customer service platform with broad features.
• Zendesk: A popular and versatile customer service platform, offering ticketing, knowledge base, and live chat.
• HubSpot Service Hub: Integrated with HubSpot s marketing and sales tools, it s a good option for companies already using HubSpot.
• Intercom: A customer messaging platform focused on live chat, in-app support, and email marketing.
• Freshdesk: A cloud-based customer support software with a focus on ticketing and automation.
• Zoho Desk: Part of the Zoho suite, it offers ticketing, knowledge base, and social media integration.
• Sprinklr: A unified customer experience management (Unified-CXM) platform that manages all customer interactions across marketing, advertising, research, and care.
• Gainsight: (While primarily a customer success platform, it has customer support and engagement features).
• Microsoft Dynamics 365 Customer Service: Integrated with other Microsoft products, it provides a comprehensive customer service solution.

When choosing an alternative, consider:

• Your company size: Some platforms are better suited for small businesses, while others are designed for enterprise-level organizations.
• Your budget: Pricing models vary, so find a solution that fits your financial constraints.
• Your specific needs: Identify the features that are most important to your business.
• Integration capabilities: Ensure the platform integrates with your existing CRM, marketing automation, and other tools.

Pricing:

• Since Brand Embassy is now part of Khoros, you ll need to look at Khoros s pricing.
• Khoros s pricing is generally not publicly available. You typically need to contact their sales team for a quote. Expect enterprise-level pricing, as it s a comprehensive platform.
• General Pricing Considerations for Similar Platforms:
  • Most customer service platforms use a per-agent, per-month pricing model.
  • Pricing often varies based on the features included in the plan. More advanced features (like AI, more channels, advanced analytics) usually cost more.
  • There may be setup fees or add-on costs for certain integrations or services.
  • Free trials or limited free plans are sometimes available.

Customer Care (Now Khoros):

• Contact Channels:
  • Website: Visit the Khoros website (khoros.com) and look for their Contact Us or Support section.
  • Phone: They should have a phone number listed on their website for sales or support inquiries.
  • Email: Look for a contact email address on their website.
  • Help Center/Knowledge Base: Khoros likely has a comprehensive online help center with articles and documentation.
  • Community Forums: Some platforms have community forums where users can ask questions and get help from other users or from the company s support team.
  • Social Media: You can try reaching out to them on social media channels like Twitter or LinkedIn.
• Service Levels: Khoros (like Brand Embassy before it) likely offers different service levels based on the size and needs of the customer. Larger enterprise customers often receive dedicated account managers and priority support.
• Response Times: Response times can vary depending on the channel and the service level agreement (SLA) that you have with Khoros. Expect faster response times for critical issues.

In summary: Brand Embassy was a solid omnichannel customer service platform, but now it s integrated into Khoros. If you re looking for a platform with similar features, consider the alternatives mentioned above. Be sure to contact potential vendors for pricing and to discuss your specific requirements. Khoros will be targeted towards mid-market to enterprise level organisations.