Websites using Bmc

Okay, let s break down BMC Software, covering its overview, revenue, alternatives, pricing (though this is tricky to pin down precisely), and customer care.

Overview of BMC Software

• What it is: BMC Software is a global leader in IT solutions that help businesses transform into digital enterprises. They provide software and services focused on managing and optimizing IT infrastructure, operations, and services.

• Key Areas: BMC s solutions are broadly focused on these areas:

  • IT Service Management (ITSM): Managing IT services and processes, incident management, problem management, change management, service request management, service catalog, etc. (BMC Helix ITSM).
  • IT Operations Management (ITOM): Monitoring and managing IT infrastructure, performance, and availability (BMC Helix Operations Management).
  • Automation: Automating IT tasks and processes.
  • Remedy: A widely-used, though sometimes perceived as legacy, ITSM platform. BMC has been heavily investing in its cloud-native Helix platform.
  • Mainframe Solutions: BMC has a strong historical presence in mainframe management, offering solutions for performance optimization, security, and compliance.
  • AI-Powered Solutions: BMC is integrating AI and machine learning into its products to automate tasks, predict issues, and improve decision-making.

• Target Audience: Large enterprises, government organizations, and managed service providers (MSPs) are typical BMC customers. They generally cater to organizations with complex IT environments.

• Strengths:

  • Comprehensive Suite: Offers a broad range of integrated solutions.
  • Scalability: Designed to handle the demands of large enterprises.
  • Established Player: Long history and a large customer base.
  • Mainframe Expertise: Strong presence in the mainframe market.
  • AI-Powered Capabilities: Increasingly leveraging AI to enhance its offerings.

• Weaknesses:

  • Complexity: Can be complex to implement and manage.
  • Cost: Often perceived as expensive compared to some alternatives.
  • Perception of Legacy: While they are modernizing, the Remedy association can sometimes carry a legacy perception.
  • Integration Challenges: While integrated, integrating with third-party systems can sometimes be challenging.

Revenue

• Private Company: BMC Software is a privately held company (owned by KKR). Therefore, they do not publicly disclose their exact annual revenue figures.

• Estimated Revenue: Industry analysts estimate BMC s annual revenue to be in the multi-billion dollar range (likely $2 - $3 billion+). This is based on their market share, the size of their customer base, and available industry reports. It s important to note that this is an estimate.

Alternatives to BMC Software

The best alternative depends on the specific BMC product you re considering and your organization s needs. Here are some common alternatives, grouped by category:

• IT Service Management (ITSM):

  • ServiceNow: A major competitor, often considered a leader in the ITSM space. Strong on cloud-native architecture and ease of use.
  • Atlassian Jira Service Management: Popular, especially for organizations already using Atlassian products like Jira and Confluence.
  • Freshservice: A more modern, user-friendly ITSM solution, often favored by smaller to mid-sized businesses.
  • Ivanti: Offers a broad range of IT solutions, including ITSM, endpoint management, and security.
  • Cherwell: A configurable ITSM platform.
  • SolarWinds Service Desk: aimed for ease of use and affordability.

• IT Operations Management (ITOM):

  • Datadog: Strong in monitoring, analytics, and observability.
  • New Relic: Focuses on application performance monitoring (APM) and observability.
  • Dynatrace: Provides AI-powered monitoring and automation.
  • Splunk: For log management, security information and event management (SIEM), and analytics.
  • IBM Instana: Application Performance Monitoring.
  • AppDynamics (Cisco): Application Performance Monitoring

• Automation:

  • Red Hat Ansible Automation Platform: A leading open-source automation platform.
  • Chef: Infrastructure automation.
  • Puppet: Infrastructure automation.
  • UiPath: Robotic Process Automation (RPA).
  • Automation Anywhere: RPA.

• Mainframe Solutions:

  • IBM: Remains a major player in the mainframe space.
  • CA Technologies (Broadcom): Offers mainframe solutions for management and security.
  • Compuware (acquired by BMC): Historically a competitor, now part of BMC.

Pricing

• Not Publicly Disclosed: BMC does not publicly list its pricing. Pricing is highly customized based on:

  • Modules Selected: The specific BMC products and modules you need.
  • Number of Users: The size of your organization and the number of users who will be accessing the software.
  • Deployment Model: Whether you choose on-premises, cloud, or a hybrid deployment.
  • Contract Length: Longer contracts may offer better pricing.
  • Negotiation: BMC is known to be open to negotiation, especially for larger deals.

• Expectation: Be prepared for enterprise-level pricing. BMC solutions are generally positioned for organizations with significant IT budgets.

• How to Get Pricing: The best way to get accurate pricing is to:

  1. Contact BMC Sales: Reach out to BMC directly through their website or a sales representative.
  2. Provide Requirements: Be prepared to clearly outline your organization s needs, the number of users, and the specific modules you are interested in.
  3. Request a Quote: Ask for a detailed quote that outlines all costs, including licensing, implementation, and support.
  4. Negotiate: Don t be afraid to negotiate the price.

Customer Care Details

• Support Channels: BMC typically offers a range of customer support channels, including:

  • Online Support Portal: A self-service portal with documentation, knowledge base articles, and FAQs.
  • Phone Support: Direct phone support from BMC support engineers.
  • Email Support: Submitting support requests via email.
  • Community Forums: Online forums where users can ask questions and share knowledge.
  • Professional Services: BMC offers professional services for implementation, training, and ongoing support.

• Service Level Agreements (SLAs): BMC typically provides SLAs that outline the response times and resolution times for support requests. The specific SLAs will vary depending on your contract.

• Customer Satisfaction: Customer satisfaction with BMC support can vary. Some customers report positive experiences, while others have expressed concerns about response times or the complexity of the support process. It s a good idea to research customer reviews and ask for references before committing to BMC.

• BMC Helix Subscriber Resources: You can find information about support policies, contact information, and product release documentation on the BMC website under the BMC Helix Subscriber Resources.

Key Takeaways

• BMC is a major player in the IT solutions market, particularly for large enterprises.
• They offer a comprehensive suite of products, but complexity and cost can be concerns.
• Alternatives exist, and the best choice depends on your specific needs and budget.
• Pricing is not public and requires direct contact with BMC sales.
• Customer care options are available, but satisfaction can vary. Do your research.
• Be aware that BMC is undergoing a transition to the cloud-native Helix platform, so consider this when evaluating their solutions.

I hope this comprehensive overview is helpful! Let me know if you have any more questions.