Websites using Bluepay

Okay, let s break down BluePay, focusing on your requested details: Overview, Revenue, Alternatives, Pricing, and Customer Care.

Please Note: BluePay was acquired by First Data (now Fiserv) in 2017 and no longer operates as a separate entity. Its technology and services have been integrated into Fiserv s offerings. Therefore, when we discuss BluePay here, it s often referring to the legacy solutions and features that now exist within Fiserv.

Overview (Legacy BluePay):

• What it was: BluePay was a payment gateway and merchant account provider that offered businesses the ability to accept various payment types both online and in-person.
• Target Audience: It catered to a wide range of businesses, including small and medium-sized businesses (SMBs), e-commerce merchants, and larger enterprises.
• Key Features (Pre-Acquisition):
  • Payment Gateway: Provided secure online payment processing.
  • Merchant Accounts: Facilitated the ability to accept credit and debit cards.
  • Virtual Terminal: Allowed businesses to manually enter card details for phone and mail orders.
  • Mobile Payments: Offered mobile payment solutions.
  • Recurring Billing: Enabled automatic, subscription-based payments.
  • Integration Capabilities: Integrated with popular e-commerce platforms and business software.
  • Security Features: Included robust security measures like tokenization and fraud prevention tools.

Revenue (Legacy BluePay):

• Not Publicly Disclosed: BluePay, as a private company before acquisition, did not publicly disclose its specific revenue figures.
• Estimated Revenue: Estimates at the time of the acquisition put their revenue in the tens or potentially hundreds of millions of dollars annually. However, it s important to know this is a historical estimate, not current data.
• Current Status: BluePay s revenue is now part of Fiserv s overall revenue, which is a publicly traded company.

Alternatives (Fiserv & Competitors):

Since BluePay is no longer an independent entity, let s consider alternatives within Fiserv (which now includes legacy BluePay services) and other competitors:

• Fiserv (Direct Alternative):

  • Overview: Fiserv is a large, established financial technology provider offering a wide range of payment processing solutions.
  • Features: Similar to legacy BluePay, they provide payment gateways, merchant accounts, point-of-sale systems, e-commerce solutions, and more.
  • Best for: Businesses that are already familiar with Fiserv and want a comprehensive financial solution.

• Other Competitors:

  • Stripe: Known for developer-friendly APIs and robust online payment processing. Good for e-commerce and SaaS businesses.
  • Square: Popular for mobile and in-person payments, particularly for small businesses.
  • PayPal: Widely used by online businesses and consumers, also offers point-of-sale solutions.
  • Authorize.Net: A well-established payment gateway owned by Visa, providing a variety of options.
  • Braintree (a PayPal company): Similar to Stripe, favored for developers and businesses with complex payment needs.
  • Shopify Payments: Integrated payment processing for businesses using the Shopify e-commerce platform.
  • Adyen: A global payment platform known for its enterprise-level capabilities.

Pricing (Legacy BluePay & Fiserv):

• Legacy BluePay:

  • Varied Pricing Models: BluePay used to offer various pricing models, often tailored to specific business needs. These could include:
    • Transaction Fees: A per-transaction percentage plus a flat fee (e.g., 2.9% + $0.30).
    • Monthly Fees: A flat monthly fee for service, potentially with reduced per-transaction rates.
    • Tiered Pricing: Rates could vary based on monthly transaction volume.
  • Potential for Negotiated Rates: Businesses with higher processing volumes may have been able to negotiate custom rates.

• Fiserv:

  • Custom Pricing: Fiserv is known for offering more customized pricing plans, often requiring a sales consultation.
  • Complexity: Their pricing can be more opaque than some competitors.
  • Contract Lengths: Fiserv contracts can sometimes be longer-term commitments.
  • Transparency: While providing competitive rates, it is important for businesses to thoroughly understand the terms and conditions of Fiserv pricing to ensure there are no unexpected costs.

Customer Care Details (Legacy BluePay & Fiserv):

• Legacy BluePay:

  • Multiple Channels: BluePay offered customer support via phone, email, and online chat.
  • Level of Support: While the quality of support may have varied, they generally focused on assisting businesses with their payment processing needs.

• Fiserv:

  • Large Support Organization: As a large corporation, Fiserv has an extensive customer support structure.
  • Support Channels: Offers support through phone, email, and a comprehensive online help center.
  • Dedicated Account Managers: Larger businesses may be assigned dedicated account managers.
  • Potential for Bureaucracy: As with many large companies, customer support interactions can sometimes feel less personalized.

Key Considerations:

• Direct Integration: If you were previously using BluePay, you likely have already been migrated over to Fiserv.
• Switching Costs: Changing payment processors can be complex, involving integration work, account setup, and learning new systems.
• Business Needs: The best solution depends heavily on your business type, size, transaction volume, and technical requirements.
• Transparency: Before making a decision, thoroughly research and compare the pricing, terms, and support quality of different providers, including Fiserv and its competitors.

Recommendations:

1. Assess Your Needs: Clearly define your business s specific requirements for payment processing.
2. Explore Fiserv: If you are comfortable with Fiserv, engage with them to understand the products and services you now have access to.
3. Compare Competitors: Get quotes and demos from several providers, including Stripe, Square, PayPal, and others.
4. Read Reviews: Research what other businesses are saying about their experiences with different providers.
5. Negotiate Pricing: Understand the pricing models and try to negotiate the best possible rates for your business.

In Summary:

While the BluePay name is no longer in use, the technology and services have been integrated into Fiserv. When considering this type of solution, you should explore Fiserv as a direct successor and other competitors, comparing pricing, features, and customer support. Be diligent in assessing your specific business needs and choosing a solution that best fits your requirements.