Websites using Asapp

Okay, let s break down Asapp:

What is Asapp?

ASAPP is a company focused on using Artificial Intelligence (AI) to improve the performance of customer contact centers (call centers, chat support, etc.). They aim to increase agent productivity, improve customer experience, and ultimately drive revenue for their clients.

Key aspects of their platform:

• ASAPP AutoSummary: Automatically summarizes customer interactions (calls, chats) to reduce wrap-up time for agents and provide quick context for subsequent interactions.
• ASAPP OmniCX: A cloud-native platform that provides agents with AI-powered assistance, real-time guidance, and automation to help them handle interactions more efficiently and effectively. It integrates with various communication channels.
• ASAPP Co-Pilot: Real-time coaching that provides agents with insights and recommendations during their interactions, suggesting optimal responses, identifying customer sentiment, and highlighting potential issues.
• ASAPP Workspaces: Unified agent desktop that brings together all the tools and information an agent needs in one place.
• ASAPP Speech Analytics: Analyzes spoken interactions to identify trends, uncover insights, and improve agent performance.
• ASAPP Data Platform: A robust data platform that collects, analyzes, and visualizes customer interaction data, providing insights into key performance indicators (KPIs) and areas for improvement.
• ASAPP Response Automation: Automates responses to common customer inquiries through chatbots and other AI-powered tools.
• ASAPP Quality Management: AI-driven Quality management which allows the platform to identify and correct areas that the customer care agents need improvement on.

Revenue:

Unfortunately, ASAPP is a private company, and therefore does not publicly disclose its revenue figures. You won t find this information in a readily available source. Estimating revenue without official data is unreliable.

Alternatives:

The customer contact center/CX (Customer Experience) space is competitive. Some major and more specific ASAPP alternatives include:

• General CX/Contact Center Platforms:

  • Salesforce Service Cloud: One of the market leaders, offering comprehensive CRM and contact center solutions.
  • Genesys Cloud CX: A popular cloud-based platform with a strong emphasis on omnichannel communication and AI.
  • Five9: Cloud contact center provider known for its scalability and reliability.
  • Talkdesk: Cloud contact center platform focused on ease of use and integration.
  • Amazon Connect: AWS s cloud-based contact center, known for its flexibility and pay-as-you-go pricing.
  • Nice CXone: another strong competitor that offers a wide variety of tools and integrations.

• AI-Specific Alternatives (focusing on aspects of ASAPP s AI capabilities):

  • Observe.AI: Focuses heavily on AI-powered conversation intelligence and quality assurance.
  • Glean.ly: An AI-powered customer intelligence platform that helps businesses understand customer behavior.
  • Balto: Provides real-time guidance to call center agents during calls.
  • Cresta: Similar to Balto, offering real-time AI coaching for agents.

When choosing an alternative, consider:

• Your specific needs: What problems are you trying to solve?
• Your budget: How much can you afford to spend?
• Your technical capabilities: How easy is the platform to implement and manage?
• Integrations: Does the platform integrate with your existing systems?
• Scalability: Can the platform scale to meet your future needs?
• Industry-Specific Needs: Some platforms have specific advantages in certain industries.

Pricing:

ASAPP does not publish its pricing information publicly. Like many enterprise-level software companies, they likely use a custom pricing model based on the following factors:

• Number of agents: The more agents using the platform, the higher the cost.
• Features and modules: The specific features and modules you choose will affect the price.
• Contract length: Longer contracts may offer discounts.
• Level of support and services: The amount of support, training, and professional services you require will impact the price.
• Usage Volume: Some features may have a usage-based component (e.g., per conversation or per interaction).

To get accurate pricing, you will need to contact ASAPP directly and request a quote. Be prepared to discuss your specific requirements and needs.

Customer Care Details:

• Contact Information: The best way to get in touch with ASAPP for sales inquiries, demos, or customer support is through their website: asapp.com. They have a Contact Us section with various options.
• Website Resources: Check their website for resources such as:
  • Blog: Often provides insights into industry trends and best practices.
  • Case Studies: Show how ASAPP has helped other companies.
  • White Papers/Ebooks: Offer in-depth information on specific topics.
• Social Media: You can often find them on LinkedIn (most active) and potentially other platforms like Twitter.
• Existing Customers: If you are already a customer, you should have a dedicated account manager or support contact. Refer to your contract or internal documentation for those details.

In summary: ASAPP is a company providing AI-powered solutions for contact centers to improve efficiency and customer experience. Because it is a private entity, revenue and pricing data are not publicly available. To learn more, you should visit their website or contact their sales team directly. When considering ASAPP, remember to also evaluate the many strong alternatives in the CX and AI space.