Websites using Aptrinsic

Okay, let s break down Aptrinsic, covering its overview, revenue (estimated), alternatives, pricing, and customer care details.

Overview: What is Aptrinsic?

Aptrinsic, now a product within Gainsight, is a customer success and product experience platform. It helps companies understand how their users are interacting with their products and proactively engage with them to drive adoption, increase retention, and ultimately, boost revenue.

Here are some key features and capabilities:

• Product Analytics: Tracks user behavior within your product, including feature usage, time spent, and navigation patterns.
• In-App Engagements: Allows you to trigger targeted messages, guides, and surveys within your application to onboard users, promote features, and gather feedback.
• Health Scoring: Calculates a health score for each customer based on product usage and other factors, enabling you to prioritize outreach efforts.
• Customer Segmentation: Divides users into groups based on attributes, behavior, or health score, allowing you to personalize engagement strategies.
• Integrations: Connects with other CRM, marketing automation, and customer support tools to create a unified customer view.

In essence, Aptrinsic helps you bridge the gap between user behavior and customer success by providing data-driven insights and proactive engagement capabilities.

Revenue (Estimated):

It s difficult to pinpoint Aptrinsic s exact revenue since it s now a part of Gainsight, a privately held company. However, based on industry analysis and Gainsight s position in the market, we can make some estimates:

• Gainsight is a major player in the customer success space. Their overall revenue is estimated to be in the hundreds of millions of dollars annually, with continued growth.
• Aptrinsic contributes significantly to Gainsight s revenue. Its product-focused capabilities are highly valuable to many companies.
• Revenue comes from subscription fees based on usage and features.

Therefore, while we can t give a specific number, it s safe to assume Aptrinsic generates tens of millions of dollars in annual revenue within Gainsight.

Alternatives to Aptrinsic (Gainsight PX):

The market for customer success and product analytics tools is competitive. Here are some popular alternatives to Aptrinsic (now Gainsight PX):

• Pendo: A well-established player in the product analytics and in-app guidance space. Known for its robust feature set and ease of use.
• Mixpanel: Primarily focused on product analytics, with strong reporting and segmentation capabilities.
• Amplitude: Another powerful product analytics platform, emphasizing behavioral analytics and user journeys.
• Userpilot: Offers in-app guidance and user onboarding tools, particularly geared toward SaaS companies.
• WalkMe: Focuses on digital adoption and user training, often used in enterprise settings with complex applications.
• Intercom: Provides a broader platform with live chat, customer messaging, and product tours, targeting customer engagement.
• Heap: An analytics platform that automatically captures a wide range of user interactions.

Factors to consider when choosing an alternative:

• Specific Needs: Do you primarily need product analytics, in-app guidance, or both?
• Company Size: Some tools are better suited for startups, while others target larger enterprises.
• Integration Requirements: How well does the tool integrate with your existing tech stack?
• Budget: Different tools have different pricing models, so consider your budget.
• Ease of Use: How easy is it to learn and use the platform?

Pricing:

Aptrinsic (Gainsight PX) uses a subscription-based pricing model, typically based on:

• Number of monthly active users (MAUs): This is a common metric for product usage platforms.
• Number of product licenses: If you have different levels of features, they may vary by license
• Features and Capabilities: More advanced features will typically be in higher-tiered packages.

Specific pricing details are typically not publicly available and require a direct consultation with Gainsight. However, be prepared for it to be in the range of a mid-tier SaaS platform.

Generally, this type of platform is priced higher than basic analytics tools. Budget will likely be in the range of a couple hundred dollars to several thousands per month based on your company size and usage.

Customer Care Details:

Since Aptrinsic is now part of Gainsight, the customer care and support are handled by Gainsight. Here s what you can generally expect:

• Dedicated Customer Success Manager (CSM): Often assigned to larger accounts to provide personalized onboarding, training, and ongoing support.
• Online Documentation and Knowledge Base: A robust library of articles, tutorials, and FAQs.
• Support Ticketing System: A way to submit support requests and track progress.
• Community Forums: A place to connect with other Gainsight users, ask questions, and share best practices.
• Professional Services: May be available for more complex integrations or advanced setup.
• Training Resources: A variety of training options, including online courses, webinars, and in-person sessions.

How to Contact Gainsight Support:

• Via their website: You can find their support contact page on the Gainsight website.
• Through the Gainsight platform: There s often a support link within the product itself.

Key Takeaways:

• Aptrinsic (now Gainsight PX) is a powerful tool for product analytics and customer engagement.
• It s part of the broader Gainsight platform and contributes to its revenue significantly.
• There are several viable alternatives on the market, so careful evaluation is recommended.
• Pricing is subscription-based, usually based on active users and chosen features, and is mid-tier compared to other product and customer success SaaS solutions.
• Gainsight provides comprehensive customer care and support to its users.

If you are considering Aptrinsic (Gainsight PX) or its alternatives, it s essential to do further research based on your specific needs and business requirements. I recommend exploring the platform documentation and connecting with sales to get a customized quote.