Websites using Angieslist

Okay, let s break down Angie s List (now largely operating as Angi) covering its overview, revenue, alternatives, pricing, and customer care.

Overview: Angie s List/Angi

• What it is: Angi is a home services marketplace that connects homeowners with service professionals (plumbers, electricians, contractors, cleaners, etc.). It aims to provide a platform for homeowners to find, compare, and book services, while also offering reviews and ratings to help make informed decisions. Originally started as Angie s List, it has since rebranded to Angi and broadened its services.
• Key Features:
  • Service Provider Directory: A searchable database of local service professionals across a wide range of categories.
  • Reviews and Ratings: Homeowners can leave reviews and ratings of the service professionals they ve used, creating a community-driven feedback system. Angi emphasizes verified reviews.
  • Booking: In many cases, you can book and pay for services directly through the Angi platform.
  • Membership (Angi Key): Offers discounts, exclusive perks, and a service guarantee (more below in Pricing).
  • Angi Services (Direct Booking): Angi itself directly provides some services, like handyman work, cleaning, and lawn care.
  • Project Cost Guides: Provides estimates of average project costs to help homeowners budget.
  • Happiness Guarantee : Protection against damages done during an Angi services job.

Revenue

Angi s revenue primarily comes from these sources:

• Advertising/Service Provider Fees: Charging service professionals to be listed in the directory, gain prominence, and receive leads. This is a major source of revenue.
• Angi Key Memberships: Revenue from homeowners who pay for the Angi Key membership for discounts and other perks.
• Direct Service Revenue: Revenue generated from the direct provision of services (Angi Services).
• Lead Generation: Angi generates revenue by charging service providers for leads - homeowners seeking their services.

Alternatives

Here are some popular alternatives to Angi:

• Thumbtack: A direct competitor offering a similar marketplace for home services. Often cited as a strong alternative.
• HomeAdvisor: Another major player in the home services marketplace space, offering a wide range of service professionals. HomeAdvisor is actually owned by the same parent company (Angi Inc.) as Angi.
• Houzz: Focuses more on home design and remodeling but also includes a directory of professionals. Good for finding designers, architects, and specialized contractors.
• TaskRabbit: Primarily for smaller tasks and handyman services. Good for quick jobs.
• Local Search (Google, Yelp): Directly searching on Google or using Yelp can surface local businesses and their reviews. This is a more traditional approach but can be effective.
• Nextdoor: A neighborhood-based social network where you can ask for recommendations from your neighbors. Very useful for finding trusted local professionals.
• CraftJack: A lead generation platform that focuses on connecting contractors with homeowners seeking project bids.

Pricing

Angi has a few different pricing models:

• Free Tier: Homeowners can generally search the directory, read reviews, and get quotes for free.
• Angi Key Membership: A paid membership (currently around $30/year) that offers:
  • 20% off hundreds of home services.
  • Exclusive access to deals.
  • Service Guarantee (protection against damages up to a certain amount on services booked through Angi).
• Service Provider Pricing: Service providers pay to be listed, generate leads, and potentially for enhanced profiles or advertising options. The exact pricing varies based on location, service category, and the level of exposure desired.
• Direct Service Pricing (Angi Services): When booking services directly through Angi (e.g., handyman, cleaning), the pricing is set by Angi and typically includes labor and materials.

Important Considerations Regarding Pricing:

• Quote Variation: Always get multiple quotes from different service providers, even those found on Angi, to ensure you re getting a fair price. Prices can vary significantly.
• Lead Generation Fees Impact: Service providers often factor in the cost of lead generation fees (what they pay Angi) into their pricing.
• Membership Value: Carefully evaluate whether the Angi Key membership will actually save you money based on the types and frequency of services you need.

Customer Care Details

• Contact Methods:
  • Phone: Angi typically provides a customer service phone number on their website. Be sure to look for the most current number.
  • Online Chat: Many issues can be resolved through online chat support on the Angi website or app.
  • Email/Contact Form: A contact form or email address is usually available for submitting inquiries.
• Common Customer Service Issues:
  • Disputes with Service Providers: Assistance in resolving issues with service quality, pricing discrepancies, or damages.
  • Membership Issues: Questions about membership benefits, billing, or cancellation.
  • Service Guarantee Claims: Filing claims under the service guarantee for damages or unsatisfactory work.
  • Lead Quality (for Pros): Service providers sometimes complain about the quality of leads generated through Angi.
• Tips for Effective Customer Service Interactions:
  • Be Prepared: Have all relevant information ready (order numbers, service dates, provider information, photos, etc.).
  • Be Clear and Concise: Explain your issue clearly and state what resolution you are seeking.
  • Document Everything: Keep records of all communication, including dates, times, names of representatives, and details of the conversation.
  • Escalate if Necessary: If you are not satisfied with the initial response, ask to escalate the issue to a supervisor or manager.

Key Takeaways

• Angi (formerly Angie s List) is a major player in the home services marketplace.
• It offers a platform for homeowners to find, compare, and book service professionals.
• Revenue comes from advertising, memberships, and direct service provision.
• There are several alternatives to Angi, so shop around to find the best fit for your needs.
• Carefully evaluate the Angi Key membership to determine if it provides value for you.
• Document all customer service interactions.

I hope this comprehensive overview is helpful! Let me know if you have any other questions.