Websites using Amadeus

Okay, let s break down Amadeus:

Amadeus Overview

Amadeus is a leading technology company providing solutions primarily for the travel industry. They sit at the heart of the travel ecosystem, connecting travel providers (airlines, hotels, car rental companies, rail operators, etc.) with travel agencies, corporations, and travelers themselves. Their core business revolves around facilitating the booking, selling, and management of travel services.

• Key Areas:
  • Distribution: Connecting travel providers with sellers (mostly travel agents) through their Global Distribution System (GDS). This allows agents to search, compare, and book flights, hotels, cars, and other travel services.
  • IT Solutions: Providing technology solutions to travel providers. This includes passenger service systems (PSS) for airlines (managing reservations, inventory, and departure control), hotel property management systems (PMS), and other operational and customer-facing tools.
  • Hospitality: Expanded into hospitality and event management.
• Major Products/Services:
  • Amadeus GDS: The core distribution platform.
  • Altea: Airline passenger service system (PSS).
  • iHotelier: Hospitality solutions.
  • Amadeus cytric: Corporate travel management solutions.
  • Navitaire: low cost airline solutions (owned by Amadeus)
  • TravelClick: Marketing, sales, and operations solutions for hotels (owned by Amadeus).

Revenue

• Reported Revenue: Amadeus revenue for the full year of 2023 was €5.4 billion, which is a 21.1% increase compared to 2022
• Revenue Model: Amadeus generates revenue primarily through:
  • Transaction Fees: They charge fees per booking made through their GDS.
  • Subscription/Licensing Fees: Travel providers pay for using their IT solutions and software on a subscription or licensing basis.
  • Service Fees: Fees for implementation, support, and consulting services.

Alternatives to Amadeus

Amadeus has some major competitors in the travel technology space. Here s a rundown:

• Global Distribution Systems (GDS):
  • Sabre: Another major GDS provider, offering similar distribution services to Amadeus. They are a strong competitor, particularly in North America.
  • Travelport (includes Galileo, Apollo, and Worldspan): The third major player in the GDS market. They are owned by Apollo.
• Airline IT Solutions (PSS):
  • Sabre: Sabre also provides PSS systems (e.g., SabreSonic).
  • Accelya: Provides revenue accounting, payment, and other commercial solutions for airlines.
  • IBS Software: Offers airline passenger service systems and other aviation IT solutions.
• Hospitality Technology:
  • Oracle Hospitality: A major player with its Opera property management system (PMS).
  • Salesforce: Offers CRM and other solutions for hotels.
  • Cloudbeds: PMS for independent hotels, hostels, and vacation rentals.
  • Mews: Cloud-based PMS
  • Protel: International hotel software provider

Pricing

Amadeus s pricing is complex and highly variable. It depends on the specific service, volume, and the negotiated agreement with each customer. There is no single price list.

• GDS Fees: GDS fees are typically charged per segment (e.g., per flight leg, per hotel night, per car rental day). These fees are negotiated between Amadeus and the travel agencies or travel providers. Factors influencing the pricing include:
  • Booking Volume: Higher volume typically leads to lower per-segment fees.
  • Market: Pricing varies by region and market conditions.
  • Contract Terms: Longer-term contracts may offer more favorable pricing.
• IT Solutions: Pricing for IT solutions (PSS, PMS, etc.) is typically based on a subscription or licensing model. Factors influencing the pricing include:
  • Size of the Airline/Hotel: Larger organizations pay more.
  • Modules Used: The number of features and modules selected affects the price.
  • Support Level: The level of support required influences the cost.
• Generally, you need to contact Amadeus directly for a quote tailored to your specific needs.

Customer Care Details

Amadeus provides customer care through a variety of channels:

• Dedicated Account Management: Larger clients typically have dedicated account managers who serve as the primary point of contact.
• Help Desk/Support Portal: Amadeus offers online help desks and support portals with documentation, FAQs, and troubleshooting guides.
• Phone Support: Phone support is available for critical issues and emergencies.
• Training: Amadeus provides training programs to help users learn how to use their systems effectively.
• Contact Details: It is hard to find a generic support number since it will vary based on the product and region, you need to log in to Amadeus support portal to find it.

Key Considerations:

• Dominant Position: Amadeus, along with Sabre and Travelport, holds a significant share of the GDS market.
• Technology Focus: Amadeus is heavily invested in technology and is continuously innovating to meet the evolving needs of the travel industry.
• Complexity: Amadeus s systems are complex, requiring training and expertise to use effectively.
• Cost: Amadeus s services can be expensive, particularly for smaller travel businesses.
• Integration: Integrating Amadeus s systems with other systems can be challenging.
• Direct Connect: Some airlines and hotels now offer direct booking options to bypass GDS fees, however, this is mostly in place for the end consumer.

I hope this overview is helpful. Let me know if you have any more specific questions!