Websites using Altitude-arena

Okay, let s break down Altitude Arena, covering its overview, revenue (as much as publicly available), alternatives, pricing, and customer care details.

What is Altitude Arena?

Altitude Arena is a cloud-based contact center platform designed to help businesses manage their customer interactions across various channels like voice, email, chat, social media, and more. It provides tools for:

• Omnichannel Routing: Directing customer inquiries to the appropriate agent based on skills, availability, and priority.
• Agent Desktop: A unified interface for agents to handle interactions, access customer information, and utilize tools.
• Reporting and Analytics: Real-time and historical data to track performance, identify trends, and optimize operations.
• Workforce Management: Tools for forecasting demand, scheduling agents, and managing employee performance.
• AI and Automation: Capabilities like chatbots, virtual agents, and intelligent routing.
• Integration: Connects with CRM and other business systems.

Revenue (Public Information)

Altitude Software is a private company and does not publicly disclose its financial information, therefore precise revenue numbers aren t readily available. There are no recent estimates available on their revenue.

Alternatives to Altitude Arena

The contact center platform market is quite competitive. Here are some popular alternatives to Altitude Arena, categorized by size and focus:

• Large Enterprises:

  • Genesys Cloud CX: A robust, scalable, and feature-rich platform. Strong on AI and digital channels.
  • Nice CXone: A comprehensive platform with a strong focus on workforce optimization and analytics.
  • Talkdesk: Another popular enterprise-grade platform known for its ease of use and integrations.
  • Avaya: A long-standing player in the communications space, offering a wide range of solutions, including contact center platforms.

• Mid-Sized Businesses:

  • 8x8 Contact Center: Cloud-based, omnichannel, and offers integrated unified communications (UCaaS).
  • Five9: Focuses on sales and marketing contact centers, offering AI-powered solutions.
  • RingCentral Contact Center: Part of a broader UCaaS platform, providing a unified communication experience.
  • UJET: Modern, cloud-native platform with a strong emphasis on mobile-first customer experiences.

• Smaller Businesses/Startups:

  • Aircall: Simple to set up and use, popular with startups and SMBs. Focuses primarily on voice.
  • Freshdesk Contact Center (formerly Freshcaller): Integrated with the Freshdesk suite of customer service products.
  • Zoho Desk: Integrated with the Zoho CRM and other business applications.
  • CloudTalk: A virtual phone system with contact center features, well-suited for small teams.

Factors to Consider When Choosing an Alternative:

• Size of your business: Some platforms are better suited for larger enterprises with complex needs, while others are designed for smaller teams.
• Number of agents: The platform s pricing structure and scalability are important considerations.
• Channels you need to support: Do you need omnichannel capabilities (voice, email, chat, social media)?
• Integration requirements: Does the platform need to integrate with your CRM, help desk, or other business systems?
• Budget: Pricing can vary significantly between platforms.
• Technical expertise: Some platforms are easier to implement and manage than others.
• Specific features: Consider features like AI-powered routing, workforce management, and analytics.

Pricing

Altitude Arena, like most cloud contact center platforms, typically uses a subscription-based pricing model. The specifics depend on the features you need and the number of agents. Because they don t publish their pricing, you ll need to contact their sales team for a quote. When you re comparing solutions, inquire about:

• Per-agent, per-month pricing: This is the most common model.
• Usage-based pricing: Some platforms may charge based on the number of interactions or minutes used.
• Bundled packages: Platforms often offer different packages with varying features and pricing.
• Implementation fees: There may be upfront costs for setup and training.
• Contract length: Some providers require long-term contracts.
• Add-on costs: Be aware of any potential costs for additional features, integrations, or support.

Customer Care Details

Information on customer care details is not easily found. The best approach would be to:

• Check the Altitude Software website: Look for a Contact Us or Support section.
• Request a demo: Ask about their support options during the demo.
• Read online reviews: See what other customers say about their experience with Altitude Software s customer support.
• Reach out to their sales team: Inquire about the support channels available (phone, email, chat, knowledge base) and the service level agreements (SLAs).

Generally, you should expect the following customer support channels from a contact center platform provider:

• Phone support: Direct access to support representatives.
• Email support: Submitting support requests via email.
• Chat support: Real-time assistance through a chat interface.
• Knowledge base: A self-service repository of articles, FAQs, and documentation.
• Community forum: A place to connect with other users and share tips and best practices.
• Professional services: Assistance with implementation, training, and optimization.

In summary: Altitude Arena is a comprehensive contact center platform, but detailed information on its revenue, precise pricing, and specific customer care options requires direct engagement with their sales team. When evaluating contact center solutions, consider your specific needs, budget, and the level of support you require.