Websites using Zscaler

Okay, let s break down Zscaler, covering its overview, revenue, alternatives, pricing, and customer care.

Zscaler Overview

Zscaler is a cloud-based information security company that provides a suite of security services delivered through its global cloud platform. Its core offering is a security service edge (SSE) platform designed to provide secure access to applications and data, regardless of where users or applications are located. Essentially, Zscaler acts as an internet security checkpoint in the cloud. It inspects all traffic, enforces security policies, and protects users from threats.

Key Features and Benefits:

• Secure Web Gateway (SWG): Filters web traffic to block malicious content, control application usage, and enforce corporate policies.
• Cloud Firewall: Provides next-generation firewall capabilities for all users and locations, eliminating the need for physical appliances.
• Cloud Sandboxing: Analyzes suspicious files and URLs in a safe environment to identify and block zero-day threats.
• Data Loss Prevention (DLP): Protects sensitive data from leaving the organization through policy enforcement.
• Zero Trust Network Access (ZTNA): Provides secure access to private applications without requiring a VPN, based on the principle of least privilege. Users are only granted access to the specific resources they need, after their identity and device posture have been verified.
• Centralized Management: Manages security policies and gains visibility across the entire organization from a single console.
• Scalability and Reliability: Leverages a global cloud infrastructure to provide high availability and performance.
• Reduces Complexity: Consolidates multiple security functions into a single cloud platform, simplifying security management and reducing costs.

In simpler terms: Think of Zscaler as a global, cloud-based security guard that stands between your users and the internet, inspecting everything that passes through to make sure it s safe.

Revenue

• Recent Revenue: Zscaler s revenue is publicly reported as a publicly traded company (ZS). To get the very latest, most accurate information, I recommend checking their investor relations page.
• Growth: Generally, Zscaler has demonstrated strong revenue growth in recent years as organizations increasingly adopt cloud-based security solutions.

Alternatives to Zscaler

The security market is competitive. Here are some prominent alternatives to Zscaler, often categorized as SSE (Security Service Edge) or SASE (Secure Access Service Edge) providers:

• Netskope: A strong competitor known for its cloud-native SSE platform, providing CASB (Cloud Access Security Broker), SWG, and ZTNA capabilities.
• Palo Alto Networks (Prisma Access): Offers a comprehensive SASE platform that integrates security and networking functions, including SD-WAN.
• Cisco (Umbrella/Secure Access): Provides a cloud-delivered security platform with SWG, DNS-layer security, and threat intelligence. Cisco has a broad portfolio and integrates well with existing Cisco infrastructure.
• Forcepoint: Offers cloud security solutions, including SWG, CASB, and DLP.
• McAfee (Skyhigh Security): Another major player with a broad security portfolio, including SSE capabilities, cloud security and endpoint protection.
• iboss: Focuses on cloud-based security with SWG, firewall, and threat intelligence.
• VMware (SASE Platform): Provides SASE offering, integrating VMware SD-WAN and security services.

Factors to Consider When Choosing an Alternative:

• Specific Security Needs: Evaluate which features and capabilities are most important for your organization.
• Integration with Existing Infrastructure: Consider how well the solution integrates with your existing security tools and network infrastructure.
• Scalability and Performance: Ensure the solution can scale to meet your organization s growing needs and provide consistent performance.
• Ease of Management: Look for a solution that is easy to deploy, manage, and maintain.
• Cost: Compare the total cost of ownership, including licensing, implementation, and ongoing maintenance.

Pricing

Zscaler s pricing is typically subscription-based and varies depending on several factors:

• Number of Users: Pricing is usually based on the number of users or devices protected.
• Features and Services: The specific modules and features you choose (e.g., SWG, ZTNA, DLP) will impact the price.
• Contract Term: Longer contract terms may offer discounts.
• Bundled Packages: Zscaler often offers bundled packages that include a combination of services.

Important: Contact Zscaler directly or a Zscaler partner for a customized quote based on your specific requirements. Pricing is generally not publicly available. You ll need to go through a sales process.

General Guidelines:

• Expect pricing to be higher than traditional on-premise security appliances, but consider the potential cost savings from reduced hardware, maintenance, and administrative overhead.
• Zscaler is generally considered to be in the higher price tier of the SSE/SASE market.

Customer Care/Support

Zscaler provides a range of customer support services to help customers deploy, manage, and maintain their security solutions. The specific services offered may vary depending on your subscription level.

• Support Channels:
  • Online Knowledge Base: A comprehensive library of articles, documentation, and troubleshooting guides.
  • Support Portal: A platform for submitting support requests and tracking their status.
  • Phone Support: Available during business hours or 24/7 for critical issues.
  • Community Forums: A platform for customers to connect with each other and share knowledge.
• Service Level Agreements (SLAs): Zscaler typically offers SLAs that guarantee uptime and performance.
• Professional Services: Zscaler offers professional services to help customers with deployment, configuration, and optimization of their security solutions.
• Training and Certification: Zscaler provides training programs and certifications to help customers develop the skills needed to manage their security solutions effectively.

Factors to Consider When Evaluating Customer Care:

• Responsiveness: How quickly does the vendor respond to support requests?
• Expertise: Do the support engineers have the knowledge and experience to resolve your issues?
• Proactive Support: Does the vendor provide proactive support and guidance to help you prevent problems?
• Ease of Access: How easy is it to access support resources and get help when you need it?

In summary, Zscaler offers a powerful cloud-based security platform that can help organizations protect their users, applications, and data. While the platform is relatively comprehensive, it is important to weigh the cost and customer care services provided against other alternatives on the market before making a decision.