Websites using Zs

Okay, let s break down Zscaler, covering its overview, revenue, alternatives, pricing information (though often not publicly disclosed), and customer care details.

Zscaler: Overview

• What it is: Zscaler is a leading cloud-based cybersecurity company. It provides a platform that delivers security services from the cloud, eliminating the need for traditional on-premise security appliances (like firewalls, VPNs, and web gateways).

• Core Functionality: Zscaler s primary functions include:

  • Secure Web Gateway (SWG): Protects users from web-based threats, enforces acceptable use policies, and provides visibility into web traffic.
  • Zero Trust Network Access (ZTNA): Provides secure access to internal applications without the need for a VPN. It verifies users and devices before granting access.
  • Cloud Firewall: Protects cloud workloads and applications with a next-generation firewall as a service.
  • Cloud Security Posture Management (CSPM): Helps organizations manage and improve their cloud security configuration.
  • Data Loss Prevention (DLP): Prevents sensitive data from leaving the organization.
  • Sandboxing: Analyzes suspicious files in a safe environment to detect malware.
  • Advanced Threat Protection: Employs various techniques to detect and block advanced threats, including malware, ransomware, and phishing.

• Target Audience: Enterprises of all sizes, from small businesses to large multinational corporations, as well as government organizations. They re particularly attractive to organizations embracing cloud computing and remote work.

• Key Benefits (as advertised by Zscaler):

  • Improved Security: Reduces the attack surface and protects against a wide range of threats.
  • Reduced Complexity: Simplifies security management by consolidating multiple security functions into a single cloud platform.
  • Enhanced User Experience: Provides seamless and secure access to applications and resources from anywhere.
  • Cost Savings: Eliminates the need for expensive hardware appliances and reduces operational overhead.
  • Scalability: Easily scales to meet the needs of growing organizations.

Revenue

• As a publicly traded company (ZS), Zscaler s financial information is readily available. You can find their annual reports and quarterly earnings reports on their investor relations website and through financial news providers (e.g., Google Finance, Yahoo Finance).
• As of their latest reports (I encourage you to look at Zscaler s Investor Relations website for the most current data), Zscaler is a company with over a billion USD in annual revenue.

Alternatives

The cybersecurity market is competitive, and Zscaler has several alternatives, depending on the specific functionality required:

• Broadly Overlapping Platforms (Offering SWG, ZTNA, and other similar capabilities):

  • Netskope: A strong competitor with a similar cloud-based security platform.
  • Palo Alto Networks (Prisma Access): A well-established player with a comprehensive security portfolio, including cloud-delivered security.
  • Cisco (Umbrella): A networking giant offering cloud security solutions.
  • Forcepoint: Offers a range of security products, including cloud-based solutions.
  • McAfee (MVISION): Provides cloud security and endpoint protection.

• ZTNA-Focused Alternatives:

  • Okta: Primarily known for identity and access management (IAM), but offers ZTNA capabilities.
  • Cloudflare: Provides ZTNA as part of its broader cloud platform.
  • Axis Security: A dedicated ZTNA vendor.
  • Appgate: Focuses on secure access solutions.

• SWG-Focused Alternatives:

  • Symantec (now Broadcom): Offers a SWG solution as part of its broader security portfolio.

Pricing

• Pricing Model: Zscaler typically uses a subscription-based pricing model.
• Factors Affecting Price:
  • Number of Users: Pricing is often based on the number of users who will be accessing the service.
  • Features and Functionality: The specific modules and features you choose will impact the price. For example, a basic SWG subscription will likely be less expensive than a subscription that includes ZTNA, DLP, and advanced threat protection.
  • Bandwidth Usage: Some pricing plans may consider bandwidth consumption.
  • Contract Length: Longer-term contracts may come with discounts.
  • Region: Pricing can vary slightly depending on your geographic location.
• Transparency: Zscaler, like many enterprise software vendors, does not publicly disclose its detailed pricing. You ll need to contact their sales team for a custom quote based on your specific needs.
• How to Get Pricing Information:
  • Contact Zscaler Sales: The best way to get accurate pricing information is to contact Zscaler directly through their website. Be prepared to discuss your organization s size, security requirements, and budget.
  • Request a Demo: Requesting a demo is a good way to understand the features and functionality of the platform and to discuss pricing with a sales representative.

Customer Care Details

• Support Channels: Zscaler typically offers a range of support channels, including:
  • Online Documentation: A comprehensive knowledge base with articles, FAQs, and troubleshooting guides.
  • Support Portal: A self-service portal where customers can submit support tickets, track progress, and access other resources.
  • Phone Support: Phone support is usually available, with different service level agreements (SLAs) depending on your subscription level.
  • Email Support: Email support is another common channel.
  • Community Forums: A community forum where users can ask questions, share knowledge, and connect with other Zscaler customers.
  • Designated Account Manager: Larger enterprise customers may be assigned a designated account manager who serves as a point of contact for all support and service-related issues.
• Service Level Agreements (SLAs): Zscaler typically offers SLAs that guarantee a certain level of uptime and responsiveness. The specific terms of the SLA will vary depending on your subscription level.
• Training and Onboarding: Zscaler provides training and onboarding resources to help customers get up and running quickly.
• Professional Services: Zscaler also offers professional services to help customers with implementation, configuration, and optimization.

How to Find Specific Customer Care Information:

• Zscaler Website: The Support or Contact Us section of the Zscaler website is the best place to find information about their customer care offerings.
• Sales Representative: Your sales representative can provide detailed information about the support channels, SLAs, and other customer care resources available to you.

In summary, Zscaler is a major player in cloud-delivered security. If you re considering them, be sure to thoroughly evaluate your security needs, compare them to alternatives, and get a custom quote to understand the pricing for your organization. Also, carefully review their support offerings to ensure they meet your requirements.