Websites using Zoovu

Okay, let s break down Zoovu.

Zoovu Overview

Zoovu (formerly Smartings) is an AI-powered conversational search and product discovery platform. It helps online shoppers find the products they need more easily and efficiently through interactive, personalized experiences. Think of it as a virtual assistant that guides customers through a series of questions to narrow down their options and recommend the best products for their individual needs.

• Core Functionality:

  • Guided Selling: Creating interactive questionnaires that lead customers to the right products.
  • Product Discovery: Improving product findability on e-commerce sites.
  • Personalization: Tailoring product recommendations based on individual customer needs and preferences.
  • Data-Driven Insights: Collecting data on customer behavior and preferences to optimize product offerings and improve the shopping experience.
  • Analytics: Offers detailed analytics on the use of their tool.

• Key Features:

  • No-code platform (for building guided selling experiences)
  • AI-powered recommendations
  • Integrations with e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento, BigCommerce)
  • Personalized search results
  • Multilingual support

• Target Audience: E-commerce businesses, retailers, and brands of all sizes, particularly those with large or complex product catalogs. Industries they often serve include consumer electronics, home goods, fashion, beauty, and more.

Revenue

Unfortunately, Zoovu is a privately held company, so their exact revenue figures are not publicly available. Estimates vary widely depending on the source, but it s safe to say they are a significant player in the product discovery space, generating a considerable revenue stream. It s likely in the tens of millions of dollars annually.

Alternatives

Here are some popular alternatives to Zoovu, categorized by general approach:

• AI-Powered Product Discovery/Guided Selling:

  • Findify: Focuses on personalization, search, recommendations, and filtering to improve conversion.
  • Attraqt: A comprehensive search and merchandising platform with AI-powered capabilities.
  • Algolia: Known for its powerful search API and relevant results.
  • Bloomreach: Provides a broad suite of commerce experience tools, including search, personalization, and content management.
  • Constructor.io: Focuses on search and discovery, leveraging machine learning to improve results.

• Guided Selling/Product Recommendation (More Rule-Based):

  • Searchspring: Offers site search, merchandising, personalization, and recommendations.
  • Nextopia: A site search and merchandising platform with faceted navigation and product recommendations.
  • Apptus eSales: Provides personalized product recommendations and merchandising solutions.
  • Unbxd: Provides AI-powered search and discovery.

• Simpler Recommendation Engines (Often Built-In to E-Commerce Platforms):

  • Shopify Product Recommendations
  • WooCommerce Product Recommendations
  • Magento Product Recommendations

When choosing an alternative, consider your budget, the complexity of your product catalog, the level of personalization you need, and the integrations you require.

Pricing

Zoovu s pricing is not publicly available. They typically offer custom pricing based on factors such as:

• Website traffic/usage: The number of visitors using the Zoovu-powered experiences.
• Features required: The specific features and functionalities included in the package.
• Number of products: The size of the product catalog.
• Support level: The level of support and service required.

To get a quote, you ll need to contact Zoovu directly and discuss your specific needs. Most alternatives follow a similar model. Expect to pay monthly or annual subscription fees. Some alternatives also have tiered packages to meet different business needs.

Customer Care Details

• Website: zoovu.com. You can find contact forms and information about their services on their website.
• Contact Forms: Typically, there s a Contact Us form on their website for general inquiries, sales requests, and support requests.
• Sales Inquiries: They will have dedicated contact information for sales teams.
• Support: Once you re a customer, they offer support through various channels, which may include:
  • Email Support
  • Phone Support (depending on your service level)
  • A dedicated account manager (for larger clients)
  • Online knowledge base/documentation
• Social Media: Check for their presence on LinkedIn, Twitter, and other platforms. These may offer another avenue for contact, but they are typically not the primary channel for support.
• Case Studies/Testimonials: Look for case studies and testimonials on their website. These can provide insights into their customer service experiences and the results they have achieved for their clients.
• Third-Party Review Sites: Sites like G2, Capterra, and TrustRadius may have reviews of Zoovu s customer support, but keep in mind these are subjective.

Key Takeaways

• Zoovu is a powerful platform for improving product discovery and conversion rates through guided selling and personalized experiences.
• Pricing is custom and requires contacting them directly.
• Consider your specific needs and budget when evaluating alternatives.
• Check customer reviews and testimonials to assess the quality of their customer support.