Websites using Zoho PageSense

Okay, let s break down Zoho PageSense, covering its overview, revenue (where available), alternatives, pricing, and customer care details.

What is Zoho PageSense?

Zoho PageSense is a website conversion optimization tool. It helps businesses understand how visitors interact with their websites and make data-driven decisions to improve user experience and boost conversion rates. It s part of the broader Zoho suite of business applications.

Key Features:

• Heatmaps: Visualizes where users click, move their mouse, and scroll on your pages.
• A/B Testing: Allows you to test different versions of your web pages to see which performs best.
• Split URL Testing: Similar to A/B testing but tests different pages of your website.
• Form Analytics: Tracks how users interact with your forms, identifying drop-off points.
• Funnel Analysis: Visualizes user journeys through your website, showing where they might be dropping off in the process.
• Session Recordings: Provides recordings of user sessions to understand their actual behavior.
• Personalization: Allows you to show personalized content to different segments of your audience.
• Surveys: Enables you to collect qualitative feedback from website visitors.

Revenue:

Zoho is a private company, and they don t publicly disclose the specific revenue figures for individual products like PageSense. However, Zoho as a whole is a substantial company, and PageSense contributes to their overall success. Estimates put Zoho s total revenue in the billions, but it s hard to isolate PageSense s specific contribution.

Alternatives to Zoho PageSense:

Here are some of the most popular alternatives, categorized for clarity:

• Comprehensive Platforms (Similar Scope):
  • Google Optimize (Discontinued September 2023): Google Optimize was a free, popular tool for A/B testing, but it was discontinued. Google Optimize 360 (paid) is available for some and still works, but is also set to sunset soon.
  • Optimizely: A robust platform with a wide array of testing and personalization options. It s generally considered more enterprise-level and comes at a higher price point.
  • Adobe Target: Part of the Adobe Experience Cloud, offering a sophisticated suite of personalization and testing capabilities. It s also more geared toward larger organizations.
  • VWO (Visual Website Optimizer): A well-established platform with a focus on ease of use and comprehensive testing tools.
• Heatmap & Session Recording Focused Tools:
  • Hotjar: A popular tool known for its heatmaps, session recordings, and feedback surveys.
  • Mouseflow: Focuses on advanced recording capabilities and form analytics.
  • Crazy Egg: A simpler heatmap and scrollmap tool, known for its ease of use.
• A/B Testing Specific Tools:
  • AB Tasty: Specializes in A/B testing and personalization.
  • Convert: Another strong contender specifically for A/B testing and experimentation.

Pricing:

Zoho PageSense has a tiered pricing model based on monthly page views and features. Here s a general overview (prices may vary and be subject to change, so check their website for the most up-to-date details):

• Free Plan: Limited functionality, typically suitable for very small websites or just getting started. May be limited by website traffic.
• Standard Plan: Offers core features like heatmaps, A/B testing, form analytics, and some integrations.
• Professional Plan: Includes features like personalization, advanced targeting, and more user support.
• Enterprise Plan: Offers the most advanced features, dedicated support, and higher limits. This plan is often tailored to the specific needs of larger businesses.

Key Factors Affecting Pricing:

• Page Views: Most plans are priced based on the number of unique page views your website gets per month.
• Features: Higher-tier plans offer a broader set of functionalities like personalization and advanced targeting.
• Support: Higher plans sometimes include priority support.

Customer Care Details:

Zoho generally has a strong reputation for its customer support. Here are some ways you can access help with PageSense:

• Online Documentation: Comprehensive knowledge base and help guides available on the Zoho website.
• Email Support: Can typically submit support tickets via email for any specific issues.
• Phone Support: Zoho provides phone support, particularly for higher-tier plans, sometimes with dedicated account managers.
• Live Chat: Often available for quick questions and initial problem-solving.
• Community Forums: Zoho has active forums where users can ask questions and interact with the community.
• Training & Webinars: They may provide training resources or webinars to help users learn how to use the platform effectively.

General Advice Regarding Customer Support:

• Check your plan: The level of support you receive may vary by plan tier.
• Gather information: Before contacting support, collect all relevant information and screen shots of any issues.
• Be clear: Clearly articulate the problem you are experiencing.
• Start online: Try the online documentation first as it often contains answers to the most common questions.

In Summary:

Zoho PageSense is a viable option for businesses looking to optimize their website s user experience and increase conversions. It offers a broad range of features within a pricing structure that s generally more accessible than some of the more enterprise-level alternatives. The right choice for you will depend on your budget, technical needs, specific features required, and how well you integrate with the other aspects of the Zoho environment. Always check the most current pricing directly on Zoho s website and consider taking a free trial to make sure PageSense fits your needs.