Websites using Zimbra

Okay, let s dive into the world of Zimbra, covering its overview, revenue (where available), alternatives, pricing structure, and customer care.

What is Zimbra?

Zimbra is a collaborative software suite, meaning it s designed to help teams and organizations work together more effectively. It s primarily known for its email and calendaring features, but it also includes contacts, tasks, and file sharing. It s a server-based application that can be deployed on-premises, in a private cloud, or through a hosted service provider.

Key Features and Functionality:

• Email: Robust email server with features like spam filtering, anti-virus, and customizable filters.
• Calendaring: Shared calendars, meeting scheduling, resource booking.
• Contacts: Centralized address book for individuals and groups.
• Tasks: Task management with assignments, deadlines, and progress tracking.
• File Sharing: Securely store and share files within the organization.
• Mobile Sync: Seamless synchronization with mobile devices (smartphones, tablets) via protocols like Exchange ActiveSync (EAS).
• Web Interface: Access your mailbox and other features through a web browser.
• Desktop Clients: Integration with desktop email clients like Outlook, Thunderbird, etc.
• Open Source Option: Zimbra has an open-source edition that provides core functionality for free.
• Admin Console: A comprehensive interface for managing users, domains, and system settings.
• API and Extensibility: Developers can use APIs to integrate Zimbra with other applications.

Revenue Information:

Zimbra is currently owned by Synacor. Synacor doesn t break out Zimbra s revenue specifically in their financial reports. Synacor reports revenue in two categories: Platform and Cloud. Zimbra falls under the Platform category.

Alternatives to Zimbra:

The email and collaboration space is crowded. Here are some prominent alternatives to Zimbra:

• Microsoft 365 (formerly Office 365): A dominant player with a comprehensive suite of applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Google Workspace (formerly G Suite): Another leading provider with Gmail, Calendar, Docs, Sheets, Slides, Meet, and Drive.
• Zoho Workplace: A suite of online office applications including Zoho Mail, Writer, Sheet, and Meeting, offered at competitive pricing.
• Nextcloud: An open-source, self-hosted platform for file sharing, collaboration, and communication.
• ownCloud: Similar to Nextcloud, focusing on secure file sync and share.
• Roundcube: A browser-based IMAP email client with a user-friendly interface. Often used as a component within a larger hosting environment.
• Mailcow: A complete email server solution emphasizing ease of use and security.
• ProtonMail: Focuses on security and privacy with end-to-end encryption.
• Fastmail: An independent email provider with a focus on reliability and speed.
• IceWarp: A collaboration platform similar to Zimbra.

Factors to Consider When Choosing an Alternative:

• Cost: Compare the total cost of ownership, including licensing, hardware, and maintenance.
• Features: Identify the features that are essential for your organization.
• Scalability: Choose a solution that can grow with your needs.
• Security: Evaluate the security features and compliance certifications.
• Ease of Use: Consider the user interface and the learning curve for users.
• Integration: Ensure that the solution integrates with your existing systems.
• Support: Check the availability and quality of support.
• Deployment Options: Decide whether you want an on-premises, cloud-hosted, or hybrid solution.
• Open Source vs. Commercial: Open Source gives you more control but requires more technical expertise.

Pricing:

Zimbra offers both an open-source version (free) and commercial versions.

• Zimbra Open Source Edition: Free to use, but you re responsible for the server infrastructure, installation, maintenance, and support. It has fewer features than the commercial editions.
• Zimbra Collaboration Suite (Commercial): Zimbra offers paid versions of their software with enterprise-grade features.
  • Pricing is generally based on a per-user, per-year subscription model. Details can be obtained from Zimbra s website or through their sales team. It s important to contact them directly for customized quotes, as pricing can vary based on the number of users, features required, and deployment options.
  • There are often different tiers with varying features, such as standard, professional, and enterprise. These tiers dictate how much storage per user, access to advanced features, and the level of support available.

How to get up-to-date pricing: The best way to get accurate pricing is to visit the Zimbra website and request a quote or contact their sales team directly. Their pricing may have changed and they may offer special promotions.

Customer Care/Support:

Zimbra offers different levels of support depending on the commercial edition you purchase.

• Community Support (Open Source): Users of the open-source edition rely on community forums, wikis, and other online resources for support.
• Commercial Support: Paid subscribers receive support from Zimbra s support team. This typically includes:
  • Online Documentation: Knowledge base, FAQs, and user guides.
  • Technical Support: Access to support engineers via phone, email, or online chat.
  • Service Level Agreements (SLAs): Guaranteed response times for support requests.
  • Professional Services: Zimbra or its partners may offer professional services for installation, configuration, migration, and training.
• Partner Network: Zimbra has a network of partners who can provide local support and services.

How to Access Customer Care:

1. Zimbra Website: Go to the official Zimbra website (www.zimbra.com).
2. Support Section: Look for a Support or Help section.
3. Documentation: Browse the online documentation for answers to common questions.
4. Contact Support: Find the contact information for technical support. This may include a phone number, email address, or online form.
5. Partner Directory: If you prefer local support, search the partner directory for a Zimbra partner in your area.

Key Takeaways:

• Zimbra is a mature and feature-rich collaboration platform suitable for organizations of all sizes.
• It offers both open-source and commercial editions.
• Consider your needs and budget carefully when choosing between Zimbra and its alternatives.
• Get a custom quote from Zimbra for the most accurate pricing information.
• Leverage Zimbra s support resources or its partner network for assistance.

I hope this provides a comprehensive overview of Zimbra!