Websites using Zigpoll

Okay, let s break down Zigpoll, covering its overview, revenue, alternatives, pricing, and customer care details. Please note that some information, particularly revenue, is often not publicly disclosed by private companies like Zigpoll.

Zigpoll Overview

Zigpoll is a customer feedback platform designed to help businesses gather insights and improve their products, services, and overall customer experience. It focuses on collecting micro-feedback through short, targeted surveys and polls that can be embedded at various touchpoints in the customer journey.

Key Features:

• Micro-Surveys & Polls: Allows businesses to create short, focused questions.
• Multiple Channels: Embed surveys on websites, apps, emails, and even through SMS.
• Real-time Feedback: Gathers responses and provides immediate data insights.
• Customization: Lets you tailor the look and feel of surveys to match your brand.
• Reporting & Analytics: Offers dashboards and reports to analyze feedback data.
• Integrations: Connects with other tools like CRMs, marketing automation platforms, etc.
• Targeted Feedback: Focuses on specific points in the customer lifecycle.
• Net Promoter Score (NPS): Often includes the ability to track and analyze NPS scores.

Typical Use Cases:

• Website Feedback: Understanding user experience and identifying pain points on a website.
• In-App Feedback: Gathering input from mobile app users.
• Product Development: Testing new features or understanding customer needs for future products.
• Customer Satisfaction: Measuring satisfaction levels with specific interactions or products.
• Marketing Effectiveness: Gauging customer responses to campaigns or content.
• Customer Service: Identifying areas for improvement in support and service.

Revenue:

• Private Company: Zigpoll is typically not a publicly traded company, and therefore, revenue figures are not typically released publicly.
• Subscription Model: They operate on a software-as-a-service (SaaS) model, which means revenue comes primarily from recurring monthly or annual subscriptions.
• Tiered Pricing: Likely offer different subscription tiers based on features, usage, and support.
• Estimates: Without public data, any estimates of revenue will likely be just that: estimates.

Alternatives to Zigpoll:

There are many alternatives to Zigpoll in the customer feedback space. Here are a few prominent examples, categorized for clarity:

General Feedback Platforms:

• SurveyMonkey: One of the most widely used online survey platforms, with a robust set of features and templates.
• Qualtrics: A powerful and enterprise-focused platform for sophisticated surveys and research.
• Typeform: Known for its conversational and visually appealing forms and surveys.
• Google Forms: Free and easy-to-use option for basic surveys and data collection.

Customer Experience (CX) Platforms:

• Medallia: A comprehensive CX management platform used by large enterprises.
• InMoment: Another strong contender in the CX space focusing on listening, understanding, and acting on customer insights.
• GetFeedback (by SurveyMonkey): Specifically designed to capture customer feedback along various touchpoints.

Website Feedback Specific Tools:

• Hotjar: Offers heatmaps, session recordings, and user behavior tracking along with feedback polls.
• Usabilla (by SurveyMonkey): Focuses on visual feedback and website optimization.
• Qualaroo: A platform for on-site surveys and user behavior analysis.

Mobile App Feedback Tools:

• Apptentive: Specializes in mobile app surveys, in-app messaging, and ratings & reviews.
• UserVoice: Designed for gathering feature requests and feedback specifically for product development.

Pricing:

• Subscription Based: As previously mentioned, Zigpoll primarily operates on a SaaS subscription model.
• Tiered Approach: Pricing will likely vary depending on the following:
  • Number of responses/surveys
  • Number of users
  • Advanced features included (e.g., integrations, advanced analytics)
  • Level of support
• Free Trial (Likely): It s very common for SaaS platforms to offer a free trial period to allow potential customers to test the product.
• Small Business/Enterprise Plans: There are often different plans available designed for small to medium-sized businesses and then enterprise-level options with more comprehensive capabilities.
• Contact for Quote: For enterprise solutions or highly customized needs, companies like Zigpoll often provide a contact us for quote option.
• Pricing Transparency: While they may not list precise prices on their main website, it s worth exploring their pricing page or documentation for some details.

Customer Care Details:

• Support Channels: Look for these support options when evaluating Zigpoll or similar platforms:
  • Email Support: A standard method for non-urgent requests.
  • Live Chat Support: Real-time support for immediate assistance.
  • Phone Support: More direct support, often available during business hours.
  • Help Documentation & Knowledge Base: Self-service resources, articles, tutorials, and FAQs.
  • Onboarding Assistance: Support and guidance when first getting started with the platform.
  • Dedicated Account Manager: For larger or enterprise clients, dedicated support to provide assistance and guidance.
• Support Hours: Support might be available within certain business hours or, in some cases, 24/7 depending on your subscription tier.
• Support Response Time: Reputable companies often commit to reasonable response times for support queries.

Where to Find More Specific Information:

• Zigpoll s Official Website: This is the best place to find the most accurate and updated information about their features, pricing, and contact details.
• Software Review Sites (G2, Capterra, TrustRadius): These sites often provide verified user reviews, comparisons with alternatives, and ratings for different software products.
• Company Blog/Case Studies: Sometimes blogs and case studies highlight the types of clients they work with and examples of how they ve helped them.

In Conclusion

Zigpoll aims to provide a flexible and user-friendly method for collecting crucial customer feedback. When comparing solutions for your needs, focus on:

1. Specific Use Cases: How well the tool aligns with your requirements.
2. Features: Which features are essential and which are nice-to-haves.
3. Pricing: Determine the best plan that fits your budget.
4. Customer Support: Ensure you have access to necessary assistance.
5. Ease of Use: Can your team implement and maintain the platform effectively.
6. Integrations: Can it integrate with the tools you are already using?

This information should help you develop a more well-rounded picture of Zigpoll and its position in the customer feedback landscape. Don t hesitate to explore more and compare a few alternatives based on your requirements.