Websites using Zeam

Okay, let s break down Zeam, a platform focused on providing user feedback and insights, by looking at its overview, revenue, alternatives, pricing, and customer care.

Zeam Overview

Zeam is a customer feedback and research platform designed to help businesses collect, analyze, and act on customer insights. It aims to empower companies to make data-driven decisions based on user feedback, ultimately improving their products, services, and overall customer experience.

Key Features and Capabilities (generally found in platforms like Zeam):

• Feedback Collection:
  • Surveys (NPS, CSAT, CES, custom surveys)
  • In-app feedback widgets
  • Email feedback requests
  • User interviews and research management
• Feedback Analysis:
  • Sentiment analysis
  • Text analytics (topic extraction, keyword identification)
  • Data visualization and dashboards
  • Filtering and segmentation of responses
• Action Management:
  • Integrations with other tools (e.g., CRM, project management)
  • Alerting and notification system for critical feedback
  • Ability to share insights with relevant teams
  • Closing the feedback loop (e.g., letting customers know about changes based on feedback)
• User Research:
  • Participant recruitment and management
  • Task-based studies
  • Usability testing
  • Screen recordings

Revenue Model

Zeam, like most SaaS platforms, typically generates revenue through a subscription-based model. This means users pay a recurring fee (monthly or annually) to access the platform s features.

Key aspects of their revenue model usually include:

• Tiered Pricing Plans: Different plans cater to varying needs, often based on the number of users, response volume, and feature access. Higher-tier plans generally offer more advanced capabilities.
• Add-ons: Some platforms may offer optional add-ons for specific functionality, like increased response limits or dedicated support.
• Free Trials/Freemium Options: To attract new customers, they often offer a free trial or a limited free plan to allow users to test the software.

Note: Since Zeam is not one of the very well-known platforms, their specific revenue details aren t as transparent as some. The details below are based on common practices for such SaaS platforms.

Alternatives to Zeam

Many platforms offer similar services. Here are a few noteworthy alternatives, categorized for easier understanding:

• Comprehensive Feedback Platforms:

  • Qualtrics: A very powerful and versatile platform, often used by larger enterprises, with strong survey and research capabilities.
  • Medallia: Another enterprise-grade platform with strong analytics capabilities and focus on customer experience management.
  • SurveyMonkey Enterprise: A scalable platform that is robust and used by companies for varied needs.

• Specialized Feedback Tools:

  • Typeform: Known for its beautiful and engaging survey design interface.
  • UserTesting: Focuses on unmoderated usability testing with video recordings.
  • Hotjar: Primarily for website heatmaps, session recordings, and feedback widgets.
  • Usabilla (now GetFeedback): Focus on user experience feedback with in-app feedback capabilities and visual feedback.

• In-App Feedback Tools:

  • Apptentive: Focuses on mobile in-app feedback and customer communication.
  • Intercom: Primarily a customer messaging platform but also offers feedback collection features.
  • UserVoice: For gathering and managing feature requests and product feedback.

Pricing

Pricing information is not always readily available, and it can vary greatly depending on plan specifics and the vendor s approach. However, here are some general considerations regarding pricing:

• Free Trials: Expect most platforms to offer a free trial period, typically 7 to 30 days, allowing you to explore the features.
• Free Plans: Some might have a freemium plan with limitations on the number of responses, users, or features.
• Subscription-Based: As previously mentioned, pricing is usually subscription-based (monthly or annually).
• Tiered Plans: Pricing tiers commonly differ based on:
  • Number of users/seats
  • Number of survey responses/data points
  • Feature availability (e.g., advanced analytics, integrations)
  • Support levels (basic to dedicated)
• Custom Pricing: Larger enterprises often need custom pricing arrangements, depending on their specific requirements.

Customer Care Details

Customer support is important for successful software adoption. Typically, Zeam would provide several customer care options:

• Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials that customers can consult.
• Email Support: Typically offered across all plan tiers. Response times can vary.
• Chat Support: Many SaaS companies offer a live chat support option, often during business hours.
• Phone Support: Less common in SaaS (often reserved for higher-tier customers), but can sometimes be an option.
• Onboarding/Training: Often offered as part of the initial setup and higher-tier plans for in-depth training.
• Dedicated Account Manager: Frequently provided to enterprise customers as a point of contact for any issues or requests.

How to Get Specific Details for Zeam

Since Zeam is not as widely known as some competitors, the best way to get precise information is to:

1. Visit their official website: Look for a dedicated pricing page, a help center, or a contact form.
2. Request a demo: Many SaaS companies offer demos, which can provide a detailed look at the platform and help clarify pricing.
3. Reach out to their sales team: If the pricing isn t public or if you have specific needs, contact the company for a tailored quote.
4. Look for reviews: Check review websites or platforms like G2, Capterra, or TrustRadius to see how users perceive their customer support.

In Summary

Zeam aims to empower businesses with user feedback by offering features for collection, analysis, and action management. While specific revenue and pricing information isn t always available without inquiry, the platform likely follows common SaaS models. If you re evaluating customer feedback platforms, ensure you compare multiple options, and look for those that best align with your specific needs, resources, and budget.