Websites using Yellowmessenger

Okay, let s break down Yellow.ai (formerly Yellow Messenger) covering its overview, revenue, alternatives, pricing, and customer care.

Overview:

Yellow.ai is an enterprise-grade Conversational AI platform that helps businesses automate and improve their customer and employee experiences. They provide a comprehensive suite of tools to build, deploy, and manage AI-powered chatbots and voice assistants across various channels.

Here s a breakdown of their key features and offerings:

• Conversational AI Platform: Their core offering is a platform that enables businesses to build and deploy intelligent bots without extensive coding. This involves:
  • No-Code/Low-Code Builder: A drag-and-drop interface to design conversational flows.
  • Natural Language Processing (NLP): Understands user intent and natural language nuances.
  • Machine Learning (ML): Continuously learns from interactions to improve accuracy and performance.
  • Integrations: Connects with various enterprise systems like CRM, ERP, and ticketing systems.
• Channels: Supports multiple channels for communication, including:
  • Website chat
  • Mobile app chat
  • WhatsApp
  • Facebook Messenger
  • Google Business Messages
  • Voice assistants
  • Email
• Use Cases: They cater to a wide range of use cases, including:
  • Customer Support: Answering FAQs, resolving issues, and providing assistance.
  • Sales & Marketing: Lead generation, product recommendations, and appointment scheduling.
  • HR: Onboarding, employee inquiries, and benefits information.
  • Internal Operations: Task management and information retrieval.
• Industries: They serve various industries, including:
  • Retail & E-commerce
  • Financial Services
  • Healthcare
  • Travel & Hospitality
  • Telecom
  • Logistics

Revenue:

• Private Company: Yellow.ai is a privately held company, so specific revenue figures aren t publicly disclosed.
• Funding: They have raised significant funding from various investors, indicating growth and potential.
• Business Model: Their revenue model is based on a subscription-based SaaS model, with various tiers depending on usage and features.
• Estimated Revenue (Based on Public Data): While exact figures are unavailable, based on funding rounds and growth trajectory, it s estimated that Yellow.ai generates tens of millions of dollars in annual recurring revenue.

Alternatives:

The Conversational AI space is competitive. Here are some notable alternatives to Yellow.ai:

• Larger Platforms:
  • Google Dialogflow: Powerful NLP capabilities, integrations with Google Cloud, suitable for complex bots.
  • Microsoft Bot Framework: Strong enterprise focus, integrates well with Microsoft services.
  • Amazon Lex: Integrates with AWS ecosystem, offers text and voice capabilities.
• Other Specialized Platforms:
  • Kore.ai: Enterprise-focused conversational AI, strong in complex workflow automation.
  • Drift: Focused on sales and marketing, with a strong emphasis on live chat and AI-powered lead qualification.
  • Intercom: Combines messaging, chatbots, and help desk features.
  • Freshchat: Focuses on customer support and sales engagement with chatbots.
  • Ada: Strong in customer service and automation, especially for large enterprises.
  • Landbot: Low-code chatbot builder for lead generation and marketing.
• Open Source Options:
  • Rasa: Highly customizable, suitable for developers needing full control.

Choosing an Alternative: The best alternative depends on your specific needs: * Complexity: For complex use cases with high customization needs, Google Dialogflow, Microsoft Bot Framework, or Rasa might be suitable. * Budget: For smaller businesses or startups, options like Landbot or Freshchat might offer more affordable plans. * Industry Specific Needs: Certain platforms like Drift have specific strengths in sales and marketing, while others like Ada focus on enterprise customer service.

Pricing:

• Subscription-Based: Yellow.ai uses a subscription-based pricing model.
• Tiered Plans: They typically have tiered plans that are based on factors like:
  • Number of Monthly Active Users (MAU): This is a common pricing metric for chatbot platforms.
  • Number of Bot Sessions: How many conversations your bots handle.
  • Features: Access to more advanced features typically requires higher tiers.
  • Support Level: Higher tiers may come with dedicated support.
• Custom Pricing: Large enterprise customers may have custom pricing plans based on their specific requirements.
• Transparency: Pricing details are not fully transparent on their website. You need to contact their sales team for a custom quote.
• Free Trial/Demo: They often offer a free trial or demo to allow businesses to test their platform.

Customer Care Details:

• Support Channels: Yellow.ai offers several channels for customer support:
  • Email Support: For general inquiries and technical issues.
  • In-Platform Support: Usually a live chat option or ticketing system within the platform.
  • Phone Support: May be offered for higher-tier customers or critical issues.
  • Dedicated Support Managers: Higher-tier clients often get assigned dedicated support managers.
• Documentation: They provide extensive documentation on their platform, including tutorials, guides, and API references.
• Community Forum/Blog: They may also have a community forum or blog with helpful information and updates.
• Response Time: Response time can vary depending on your subscription tier and the urgency of the issue.
• Sales Support: Before purchasing, they have a sales team that will help understand your needs and provide quotes.

Key Takeaways:

• Yellow.ai is a powerful Conversational AI platform for enterprise businesses looking to automate and improve customer and employee experiences.
• They offer a comprehensive suite of features, integrations, and support for various use cases and channels.
• While revenue data is private, they have experienced significant growth, and their pricing is subscription-based with tiered plans.
• There are several alternatives in the market, and choosing the right one depends on your specific needs, budget, and technical expertise.
• They offer multiple customer care channels, including email, in-platform support, and potentially phone and dedicated support for larger clients.

Remember to always request a demo and understand the specific pricing terms before committing to a particular platform.