Websites using Xola

Okay, let s break down Xola, covering its overview, revenue information (where available), alternatives, pricing, and customer care.

What is Xola?

Xola is a comprehensive online booking and marketing software platform designed specifically for tour and activity operators. It aims to streamline the entire customer journey, from initial booking to post-experience follow-up.

Key Features and Functionality:

• Online Booking: A customizable booking widget that integrates with your website. It allows customers to easily browse available tours/activities, select dates/times, and make secure payments.
• Availability Management: Real-time availability tracking, preventing overbooking and allowing you to set capacity limits.
• Payment Processing: Integrated payment processing (typically through Stripe or similar providers) to securely collect payments online.
• Automated Notifications: Automatic booking confirmations, reminders, and follow-up emails to keep customers informed.
• Customer Relationship Management (CRM): Centralized customer database to track customer information, booking history, and preferences.
• Reporting and Analytics: Provides data on bookings, revenue, customer behavior, and marketing performance.
• Marketing Tools: Helps to promote your tours/activities through features like promo codes, gift certificates, and email marketing integrations.
• API and Integrations: Connects with other popular business tools, such as accounting software (QuickBooks), CRM systems (Salesforce, Zapier), and marketing platforms.
• Point of Sale (POS): Option to process in-person bookings and payments.
• Channel Management: Connects with online travel agencies (OTAs) like Viator and GetYourGuide to expand your reach.

Revenue Information

• Xola is a private company, so exact revenue figures are not publicly available.
• They generate revenue through subscription fees charged to tour and activity operators. The subscription tiers are generally based on the number of bookings processed through the platform.

Alternatives to Xola

The tour and activity booking software market is quite competitive. Here s a list of popular alternatives, categorized by general functionality and target market:

• Similar Comprehensive Platforms:

  • FareHarbor: A very popular and well-established platform, known for its robust features and focus on larger tour operators. (Often considered a direct competitor to Xola)
  • Peek Pro: Another strong competitor with a wide range of features and integrations.
  • Checkfront: A flexible and customizable platform suitable for various types of businesses, including tour operators, rentals, and accommodations.
  • Rezdy: A cloud-based booking and distribution platform with a focus on channel management and connecting with OTAs.

• More Budget-Friendly/Smaller Operator Focused:

  • Bookeo: A user-friendly platform with a range of features, often a good choice for smaller businesses or those new to online booking systems.
  • TrekkSoft: Another option geared towards smaller operators that has integrations with common OTAs.
  • Regiondo: A good option for European-based operators with a focus on mobile optimization

• Platforms Integrated with Larger Ecosystems:

  • Square Appointments: If you re already using Square for payment processing, this can be a convenient option.
  • Tripadvisor Experiences: If you already have a significant presence on Tripadvisor, this can provide a booking solution.

When choosing an alternative, consider:

• Your business size: Some platforms are better suited for larger operations, while others are more tailored to smaller businesses.
• Your specific needs: Identify the features that are most important to you (e.g., channel management, CRM, reporting) and choose a platform that excels in those areas.
• Your budget: Compare pricing plans and consider the long-term costs of each platform.
• Ease of use: Opt for a platform that is intuitive and easy to learn for both you and your staff.
• Customer support: Ensure that the platform offers reliable customer support in case you encounter any issues.

Pricing

• Xola uses a tiered pricing structure based on the number of bookings you process each month. They typically offer a free trial or demo.
• It s important to contact Xola directly or visit their website for the most up-to-date and specific pricing information. Pricing can vary depending on your specific needs and the features you require.

Customer Care Details

• Support Channels: Xola typically offers customer support through the following channels:

  • Email: A standard way to contact their support team.
  • Phone: May be available, depending on your subscription plan.
  • Live Chat: Often available on their website for quick questions and assistance.
  • Help Center/Knowledge Base: A comprehensive online resource with articles, tutorials, and FAQs to help users troubleshoot issues and learn how to use the platform.

• Response Times: Response times can vary depending on the channel and the complexity of the issue. They generally aim to provide timely and helpful support.

• Training and Onboarding: Xola often provides training materials and onboarding assistance to help new users get started with the platform.

How to Find More Specific Information:

• Xola s Website: The best place to get the most accurate and current details about their features, pricing, and customer support options.
• Review Sites: Check out reviews on sites like Capterra, G2, and TrustRadius to get insights from other tour and activity operators who have used Xola. Pay attention to both positive and negative reviews to get a balanced perspective.
• Contact Xola Directly: Reach out to their sales team for a personalized demo and to discuss your specific needs.
• Compare with Competitors: Get quotes and demos from several different booking software providers to see which one best fits your business.

I hope this overview is helpful! Let me know if you have any other questions.