Websites using Xendit

Okay, let s break down Xendit, covering its overview, revenue information (as available), alternatives, pricing structure, and customer care details.

Xendit Overview

• What it is: Xendit is a financial technology company that provides payment infrastructure across Southeast Asia, specifically Indonesia, the Philippines, Malaysia, Thailand, and Vietnam. They focus on simplifying the payment process for businesses, allowing them to accept payments and make payouts easily.
• Key Features:
  • Payment Gateway: Accepts a wide range of payment methods, including bank transfers, virtual accounts, e-wallets, credit/debit cards, and retail outlets.
  • Payouts: Enables businesses to disburse funds quickly and reliably to customers, employees, or suppliers.
  • Fraud Detection: Offers tools to mitigate fraud and ensure secure transactions.
  • Accounting Software Integration: Simplifies the process of synchronizing transactions with various accounting software, such as QuickBooks, Xero, and NetSuite.
  • API-Driven: Provides robust APIs for developers to integrate payment solutions into their platforms.
• Target Audience: E-commerce businesses, startups, marketplaces, and other companies operating in Southeast Asia.
• Mission: To build the payment infrastructure for Southeast Asia, making it easier for businesses to grow and scale.

Revenue Information

• Private Company: Xendit is a privately held company, so its exact revenue figures are not publicly disclosed.
• Valuation: In May 2022, Xendit raised $300 million in a Series D funding round, bringing its valuation to $1 billion, making it a unicorn.
• Growth: Xendit has demonstrated significant growth since its inception and is recognized as a leading player in the Southeast Asian fintech landscape.

Alternatives

Here s a list of payment gateways and platforms that compete with Xendit in Southeast Asia. The best alternative will depend on your specific needs (payment methods required, country focus, transaction volume, etc.).

• Stripe: A global payment processor with a strong presence in Southeast Asia. Well-suited for businesses that want international reach.
• Razorpay: While primarily focused on India, Razorpay has expanded into Southeast Asia and offers a comprehensive suite of payment solutions.
• 2C2P: A Southeast Asian payment gateway that offers a wide range of payment methods and focuses on enterprise-level solutions.
• Omise: Another popular payment gateway in Southeast Asia, known for its developer-friendly API.
• Midtrans (Indonesia): A leading payment gateway in Indonesia, offering a wide range of payment options popular in the local market. Part of GoTo group.
• ipay88 (Malaysia): A major payment gateway in Malaysia.
• GCash (Philippines): Primarily a mobile wallet, but increasingly used for online payments in the Philippines.
• PayMaya (Philippines): Another leading mobile wallet and payment solution in the Philippines.
• MOLPay: Covers various Southeast Asian countries and offers a range of online and offline payment options.
• Doku (Indonesia): Another prominent Indonesian payment gateway.

Pricing

Xendit s pricing model is typically transaction-based, meaning you pay a fee for each successful transaction. However, pricing can vary depending on the specific payment methods used, the volume of transactions, and the country of operation.

• Typical Structure:
  • Transaction Fees: A percentage of the transaction amount plus a fixed fee (e.g., 1% + $0.10). The percentage and fixed fee vary by payment method.
  • Payout Fees: Fees associated with disbursing funds.
  • Setup Fees: Xendit typically does not charge setup fees.
  • Monthly Fees: Xendit typically does not charge monthly fees.
• Important Considerations:
  • Negotiation: For high-volume businesses, it may be possible to negotiate custom pricing with Xendit.
  • Payment Method Fees: Be aware that different payment methods (e.g., credit cards vs. bank transfers) will have different associated fees.
  • Hidden Costs: It s always a good idea to carefully review the terms and conditions to understand any potential hidden costs.

To get accurate and up-to-date pricing information, the best approach is to:

1. Visit the Xendit Website: Look for the pricing page specific to your country of operation.
2. Contact Xendit Sales: Reach out to their sales team to discuss your specific business needs and request a customized quote.

Customer Care Details

Xendit generally offers customer support through the following channels:

• Email Support: A common method for general inquiries and technical assistance.
• Live Chat: Often available on their website for quick answers to common questions.
• Phone Support: May be available, depending on the region and service plan.
• Documentation & Knowledge Base: Xendit provides comprehensive documentation, API references, and FAQs to help developers and businesses integrate and use their platform.
• Account Manager: For larger clients, Xendit may assign a dedicated account manager to provide personalized support.
• Developer Support: Focused support to answer technical questions that can be encountered while integrating with Xendit s API.
• Response Times: Support response times can vary depending on the support channel and the complexity of the issue. Check their website for more specific details.

Tips for Effective Customer Support:

• Be Clear and Concise: When contacting support, clearly describe your issue and provide relevant information (e.g., transaction IDs, error messages).
• Check the Documentation: Before contacting support, consult the Xendit documentation and knowledge base to see if your question is already answered.
• Escalate if Necessary: If you are not satisfied with the initial response, don t hesitate to escalate your issue to a higher level of support.

In summary, Xendit is a significant player in the Southeast Asian payment landscape, offering a comprehensive suite of solutions. Understanding its pricing, alternatives, and customer care options is crucial for businesses looking to leverage its services.