Websites using With Reach

Okay, let s break down Reach, assuming you re referring to Reachdesk, a popular direct mail and gifting platform. If you meant a different Reach, please clarify, and I ll adjust my response.

Reachdesk: Overview

Reachdesk is a software platform designed to help businesses leverage direct mail, personalized gifts, and experiences to improve customer acquisition, engagement, and retention. It s all about combining the personal touch of offline marketing with the tracking and measurement capabilities of digital.

Key Features and Benefits:

• Direct Mail Automation: Automates the process of sending physical mailers, postcards, brochures, and other marketing materials. This includes printing, fulfillment, and delivery.

• Gifting: Enables businesses to send personalized gifts to prospects, customers, or employees. This can include physical items, gift cards, or charitable donations.

• Experiences: Facilitates the delivery of virtual or in-person experiences, such as wine tastings, cooking classes, or sporting events.

• Personalization: Allows for highly personalized messaging and offers based on customer data and behavior.

• Integration: Integrates with CRM (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., Marketo, Pardot), and other business tools.

• Tracking and Analytics: Provides detailed tracking of campaign performance, including delivery rates, response rates, and ROI.

• Global Reach: Supports sending direct mail and gifts to recipients worldwide.

• Warehouse and Fulfillment: Has their own network of warehouses/partners.

Reachdesk: Revenue

Reachdesk is a private company, so precise revenue figures aren t publicly available. However, industry estimates and reports suggest they are a significant player in the direct mail automation and gifting market, with revenue likely in the tens of millions of dollars annually. They ve also received significant venture capital funding, indicating strong growth potential.

Reachdesk: Alternatives

Here are some of the leading alternatives to Reachdesk, categorized by focus:

• Direct Mail Focused:

  • Lob: A platform focused on print and mail infrastructure. They don t provide gifting features like Reachdesk.
  • Postal.io: Another popular direct mail and gifting platform with similar features to Reachdesk.
  • Alyce: A gifting platform that emphasizes personal connections and curated gift selections. More gift focused, less direct mail focus.

• Gifting Focused:

  • Sendoso: A well-established gifting platform, with a wide range of gift options and integration capabilities. Very similar to Reachdesk in terms of features.
  • Snappy: A gifting platform known for its curated collections and easy-to-use interface, popular for employee rewards and recognition.

• Hybrid (Direct Mail & Gifting):

  • Printfection: A platform that covers branded merchandise, company stores, and gifting.
  • Knock CRM Direct Mail: Focus on the multifamily industry (apartment communities)

Reachdesk: Pricing

Reachdesk s pricing is typically customized and based on factors such as:

• Number of users: How many team members will need access to the platform.
• Volume of sends: How many direct mail pieces or gifts you plan to send per month or year.
• Features required: Which features you need, such as integrations, advanced personalization, or international shipping.
• Contract length: Whether you sign up for a monthly, quarterly, or annual contract.

Important: You ll need to contact Reachdesk directly for a specific quote. Expect to pay a recurring subscription fee plus variable costs for printing, postage, and the cost of gifts. Entry-level plans may start in the low thousands of dollars per year, while larger enterprises can spend significantly more.

Reachdesk: Customer Care Details

• Support Channels: Reachdesk typically offers customer support through multiple channels:

  • Email: A dedicated support email address.
  • Phone: Phone support, particularly for enterprise clients.
  • Live Chat: In-app or website chat for quick questions.
  • Knowledge Base/Help Center: A library of articles, FAQs, and tutorials.
  • Dedicated Account Manager: Often assigned to larger accounts to provide personalized support and guidance.

• Self-Service Resources: They have extensive documentation.

• Response Times: Response times can vary depending on the support channel and the complexity of the issue. Expect faster responses for urgent issues or for customers with premium support plans.

• Reputation: Customer reviews of Reachdesk s customer support are generally positive, with users praising their responsiveness and helpfulness. However, as with any company, there can be occasional complaints about response times or the resolution of specific issues. Check review sites like G2, TrustRadius, and Capterra for the most up-to-date feedback.

In summary: Reachdesk is a powerful platform for integrating direct mail and gifting into your marketing strategy. Consider your specific needs, budget, and desired level of support when evaluating Reachdesk and its alternatives. Be sure to get a personalized demo and pricing quote from Reachdesk (and other vendors) to make an informed decision.