Websites using Wiki

Okay, let s break down the information on wikis, covering the aspects you requested: overview, revenue (for hosted wiki platforms), alternatives, pricing (for hosted platforms), and customer care.

What is a Wiki?

A wiki is a collaborative website that allows users to create and edit content collectively. The term wiki also refers to the collaborative software used to create the site. Key characteristics:

• Collaborative: Anyone with permission can contribute and modify content.
• Simple Markup Language: Uses a simplified markup language (often called wiki markup ) for formatting. Easier than HTML.
• Version History: Tracks changes made to each page, allowing you to revert to earlier versions.
• Interlinking: Easy creation of internal links between pages, forming a web of interconnected information.
• Searchable: Provides a search function to quickly find information within the wiki.

Common Uses:

• Knowledge Bases: Centralized repository of information for organizations or communities.
• Documentation: Documenting software, projects, or processes.
• Intranets: Internal communication and collaboration platforms for businesses.
• Project Management: Tracking tasks, decisions, and progress.
• Community Building: Sharing information and fostering discussion within a group.

Revenue (for Hosted Wiki Platforms)

Most standalone, open-source wiki software (like MediaWiki) is free. However, many companies offer hosted wiki platforms. Their revenue models typically include:

• Subscription Fees: Users pay a recurring fee (monthly or annually) for access to the platform. The price often scales based on the number of users, storage space, and features.
• Premium Features: Offer additional features (e.g., advanced security, integrations, priority support) for an extra cost.
• Enterprise Plans: Customized solutions for larger organizations with specific requirements, often involving dedicated support and service level agreements (SLAs).

Alternatives to Dedicated Wiki Software

• Note-Taking Apps with Collaboration: Apps like Notion, Evernote, and OneNote offer collaboration features and can be used as simpler wikis.
• Document Collaboration Platforms: Google Docs, Microsoft Word Online, and similar platforms allow real-time collaborative editing of documents, which can serve as a wiki in some cases.
• Project Management Software: Platforms like Asana, Trello, and Jira often include knowledge base or documentation features.
• Content Management Systems (CMS): While more complex, CMS platforms like WordPress can be adapted for wiki-like use with the right plugins.
• Team Communication Platforms: Slack and Microsoft Teams often include features for organizing information and knowledge sharing, sometimes replacing basic wiki needs.
• Static Site Generators: For documentation, static site generators like Jekyll or Hugo, combined with Markdown, can be a lightweight alternative.
• AI Powered Knowledge Bases Newer solutions that leverage AI to improve discoverability and automatically generate content, such as Guru, and Bloomfire.

Pricing (for Hosted Wiki Platforms - Examples and General Trends)

• Free Plans: Some platforms offer limited free plans for small teams or individual use. These plans usually have restrictions on the number of users, storage, or features.
• Basic Plans: Typically start around $5 - $20 per user per month. These offer more storage and features than free plans.
• Mid-Tier Plans: Often range from $20 - $50 per user per month. These may include advanced security features, integrations, and priority support.
• Enterprise Plans: Pricing is usually custom-quoted and depends on the specific requirements of the organization.
• Per-User vs. Flat-Rate Pricing: Some platforms charge per user, while others offer flat-rate pricing for a certain number of users.

Specific examples: * Atlassian Confluence: Offers a free plan for small teams, with paid plans starting at around $6.05 per user per month. * Notion: Offers a free personal plan, with paid plans starting at around $8 per user per month. * Guru: Offers a free plan for small teams, with paid plans starting around $10 per user per month. * Nuclino: Offers a free plan, with paid plans starting at around $5 per user per month. * Slite: Offers a free plan, with paid plans starting around $8 per user per month.

Important Note: Pricing can change frequently, so always check the vendor s website for the most up-to-date information. Also, many offer discounts for annual subscriptions.

Customer Care Details

The level of customer care varies depending on the platform and the pricing plan:

• Documentation: All reputable platforms should have comprehensive online documentation, including tutorials, FAQs, and troubleshooting guides.
• Email Support: Most platforms offer email support, with response times varying based on the plan.
• Chat Support: Some platforms offer live chat support, typically during business hours.
• Phone Support: Phone support is often reserved for higher-tier plans or enterprise customers.
• Community Forums: Many platforms have community forums where users can ask questions and get help from other users.
• Dedicated Account Managers: Enterprise plans often include a dedicated account manager to provide personalized support and assistance.
• Training and Onboarding: Some platforms offer training and onboarding services to help new users get started.

General Tips for Choosing a Wiki Platform:

• Identify your needs: What features are most important to you? (e.g., ease of use, security, integrations, scalability).
• Consider your budget: How much are you willing to spend?
• Read reviews: See what other users have to say about the platform.
• Try out free trials: Take advantage of free trials to see if the platform is a good fit for you.
• Evaluate customer support: Make sure the platform offers adequate customer support.
• Think about future scalability: Can the platform grow with your needs?
• Mobile accessibility: Is it easy to access and edit the wiki from mobile devices?

I hope this comprehensive overview is helpful! Let me know if you have any other questions.