Websites using Websitealive

Okay, let s break down WebsiteAlive, covering its overview, revenue (if available), alternatives, pricing, and customer care details.

WebsiteAlive Overview

WebsiteAlive is a provider of live chat and visitor monitoring software, primarily aimed at businesses looking to improve their website engagement, sales, and customer support. Their platform is designed to enable real-time interaction with website visitors, allowing businesses to answer questions, provide assistance, and guide potential customers through the sales process. They offer features to track website visitor activity, analyze performance metrics, and integrate with other business tools. The core functionality is centered around:

• Live Chat: Enabling real-time conversations between website visitors and agents.
• Visitor Monitoring: Tracking visitor behavior on the website (pages visited, time spent, etc.).
• Proactive Chat: Initiating chat sessions with visitors based on predefined rules or triggers.
• Chat Routing: Directing chat requests to the appropriate agent or department.
• Reporting and Analytics: Providing insights into chat performance and visitor behavior.
• Knowledge Base: Helps customers help themselves by providing easy to find answers for common questions.

Revenue

• Privately Held: WebsiteAlive is a privately held company. As such, they do not publicly disclose their revenue figures. It s difficult to find reliable estimates of their revenue.
• Indicators: We can only infer revenue based on estimated user base, pricing tiers, and market position. Generally, live chat providers compete in a fairly crowded market.

Alternatives

The live chat and visitor monitoring market is competitive. Here are some notable alternatives to WebsiteAlive:

• Larger, More Established Players:
  • LiveChat: A popular and feature-rich platform with a wide range of integrations.
  • Zendesk Chat (formerly Zopim): Integrated into the larger Zendesk customer service platform.
  • Intercom: Focuses on customer messaging and engagement across various channels.
  • Drift: Emphasizes conversational marketing and sales.
• Other Competitors:
  • Tawk.to: A free (with paid add-ons) live chat solution.
  • Olark: A simple and user-friendly live chat option.
  • HelpCrunch: Offers live chat, email marketing, and knowledge base features.
  • Crisp: Combines live chat, email, and a knowledge base.
  • Zoho SalesIQ: Integrated within the Zoho CRM suite.

When choosing an alternative, consider:

• Specific Features: Does it have the features you need (e.g., specific integrations, advanced routing)?
• Pricing: Does it fit your budget and usage patterns?
• Ease of Use: Is it easy to set up and use for both agents and administrators?
• Scalability: Can it handle your growing needs as your business expands?
• Customer Support: What level of support is provided?

Pricing

As of my last update, WebsiteAlive offers various pricing plans. Pricing and features change, so it is recommended to check the WebsiteAlive website directly to ensure this information is still current. * Check Their Website: The most accurate and up-to-date pricing information will be on the WebsiteAlive website: websitealive.com. Look for a Pricing or Plans page. * Free Trial: Many live chat providers offer a free trial period so you can test the software before committing to a paid plan. * Factors Influencing Pricing: Prices typically depend on: * The number of agents/users. * The number of concurrent chats. * The features included (e.g., visitor monitoring, integrations, advanced reporting). * The length of the contract (monthly vs. annual). * Hidden Costs: Be sure to inquire about potential hidden costs, such as setup fees or charges for exceeding usage limits.

Customer Care Details

• WebsiteAlive Website: The primary source for customer care information is their website. Look for these sections:
  • Help Center/Knowledge Base: This should contain articles, FAQs, and tutorials on how to use the software.
  • Contact Us: This page should provide contact information, such as email addresses, phone numbers, and/or a contact form.
• Support Channels: Typical customer care channels include:
  • Email Support: Submitting questions or issues via email.
  • Phone Support: Calling a support hotline.
  • Live Chat Support: Using live chat to get real-time assistance (ironically!).
  • Knowledge Base/Help Documentation: Self-service resources.
• Social Media: Some companies also provide customer support through social media channels (e.g., Twitter, Facebook).

To Find Specific Customer Care Contact Information:

1. Go to WebsiteAlive s website (websitealive.com).
2. Look for a Support, Help, Contact Us, or Resources link. These links are usually found in the website s header or footer.
3. Browse the available resources or contact them directly through the provided channels.

In Summary

WebsiteAlive provides live chat and visitor monitoring software, targeting businesses that want to improve customer engagement and sales. While its revenue isn t publicly known, the platform competes with many other live chat solutions. Be sure to compare WebsiteAlive s features and pricing with alternatives like LiveChat, Zendesk Chat, Intercom, and others to determine the best fit for your specific needs. Always check the official WebsiteAlive website for the most up-to-date pricing and customer support contact information.