Websites using Vivocha

Okay, let s break down Vivocha, covering its overview, revenue (though this is difficult to get precisely), alternatives, pricing, and customer care details.

What is Vivocha?

Vivocha is a cloud-based platform designed to help businesses engage with website visitors in real-time. It provides a suite of communication tools to facilitate sales, support, and marketing interactions. Vivocha allows you to interact with your website visitors using:

• Live Chat: Traditional text-based chat.
• Voice: Voice calls directly from the browser (VoIP).
• Video: Video calls for face-to-face interactions.
• Collaboration: Tools like screen sharing and co-browsing to assist customers.
• Messaging: SMS/WhatsApp integration.

Key Features and Benefits:

• Omnichannel Communication: Provides multiple communication channels from a single platform.
• Real-time Engagement: Allows businesses to engage with customers at the moment they are browsing the website.
• Personalized Customer Experience: Helps tailor interactions based on visitor behavior and data.
• Increased Sales and Conversion Rates: By providing immediate assistance, it can help overcome objections and close deals.
• Improved Customer Support: Enables efficient resolution of customer issues.
• Agent Productivity: Tools like canned responses and routing rules can improve agent efficiency.
• Integration with CRM and other systems: Integrates with popular CRM platforms like Salesforce, Zendesk, and Microsoft Dynamics.
• Analytics and Reporting: Provides data on agent performance, customer interactions, and overall effectiveness.

Revenue

Vivocha is a privately held company, making its exact revenue figures difficult to obtain. Publicly available sources do not disclose their annual revenue. It is estimated that Vivocha generates between $1 million and $10 million.

Alternatives to Vivocha:

The market for customer engagement platforms is competitive. Here are some popular alternatives to Vivocha:

• Intercom: A popular customer messaging platform that offers live chat, email marketing, and a knowledge base.
• Zendesk Suite: A comprehensive customer service platform that includes live chat, ticketing, and self-service options.
• Salesforce Service Cloud: A customer service platform built on the Salesforce CRM, offering live chat, case management, and knowledge base features.
• LiveAgent: Another all-in-one platform that includes live chat, email ticketing, social media monitoring, and a knowledge base.
• Olark: A simple and easy-to-use live chat solution.
• Zoho Desk: Part of the Zoho suite, it offers live chat, ticketing, and other customer support features.
• Freshdesk: Another popular helpdesk software with live chat capabilities.
• Genesys Cloud CX: A cloud-based contact center platform.
• Twilio Flex: A programmable contact center platform that allows for customization.
• Userlike: A live chat solution with a focus on privacy and data security.
• Tidio: A live chat and chatbot platform with a free plan available.

Choosing an Alternative:

When selecting an alternative, consider:

• Your specific needs: What features are essential for your business?
• Your budget: How much are you willing to spend on a customer engagement platform?
• Your technical expertise: How easy is the platform to implement and manage?
• Integration with your existing systems: Does the platform integrate with your CRM, marketing automation, and other tools?
• Scalability: Can the platform scale as your business grows?

Pricing

Vivocha offers different pricing plans to suit different business needs. Typically, the pricing is based on:

• Number of agents: The more agents using the platform, the higher the cost.
• Features included: Plans with more advanced features (e.g., video chat, co-browsing, advanced analytics) will be more expensive.
• Usage: Some plans may have limits on the number of chats or calls.
• Contract Length: Annual contracts may offer discounts compared to monthly subscriptions.

Because the pricing structures can be quite detailed, it s best to contact Vivocha directly or visit their website for a customized quote.

Factors that influence Vivocha Pricing:

• Plan: Different plans come with varying costs.
• Number of Agents: Most subscriptions increase as you add agents to your team.
• Contract Length: Some vendors offer discounts for longer commitments.
• Add-ons: Extra features beyond the standard plan will incur additional charges.

Customer Care Details

Vivocha provides customer support through various channels:

• Website: https://www.vivocha.com/ (Look for Contact Us or Support sections)
• Email: Sales and support inquiries are typically handled through email. You can find their support email on their website.
• Phone: They may offer phone support, depending on the pricing plan.
• Knowledge Base/Help Center: Vivocha likely has a knowledge base with articles and FAQs to help users troubleshoot issues.
• Live Chat: They might use their own live chat tool for customer support.

How to Contact Vivocha Customer Care:

1. Visit the Vivocha Website: Navigate to the Contact Us or Support page.
2. Find Contact Information: Look for their email address, phone number (if available), and links to their knowledge base.
3. Submit a Support Request: If you can t find the answer in the knowledge base, submit a support request through their online form or by email.

Tips for Effective Customer Care:

• Be clear and concise: Clearly describe your issue and provide all relevant information.
• Include screenshots: If possible, include screenshots to illustrate the problem.
• Be patient: Give the support team time to investigate and resolve your issue.
• Follow up: If you haven t heard back from the support team within a reasonable timeframe, follow up on your request.

I hope this comprehensive overview of Vivocha is helpful! Remember to check the Vivocha website directly for the most up-to-date information on pricing and customer support.