Websites using Vivaticket

Okay, let s break down Vivaticket, covering its overview, revenue estimates, alternatives, pricing (where available), and customer care details.

Vivaticket: Overview

• What it is: Vivaticket is a global ticketing provider, offering a comprehensive platform for selling and managing tickets for various events and venues. They handle ticketing for:
  • Sports: (e.g., soccer, basketball, racing)
  • Culture & Entertainment: (e.g., museums, concerts, theater, theme parks)
  • Trade Shows and Conferences
  • Transportation: (e.g., ferries, public transport, buses)
• Key Features:
  • Online Ticketing: A customizable web portal for online sales.
  • Point-of-Sale (POS) Systems: Hardware and software for in-person ticket sales at venues.
  • Access Control: Solutions for scanning and validating tickets at entry points.
  • Marketing and CRM Tools: Features to help event organizers promote events and manage customer relationships.
  • Reporting and Analytics: Tools to track sales, attendance, and other key metrics.
  • Mobile Ticketing: Support for digital tickets on smartphones.
  • White Label Solutions: Option to brand the ticketing platform with the organizer s own branding.
• Target Audience: Event organizers, venue managers, and transportation operators.
• Geographic Reach: Global, with a significant presence in Europe, and expanding in other regions.
• Ownership: Part of the Italian company Best Union Company SpA, now known as Vivaticket S.p.A.

Revenue Estimates

• It s difficult to get precise, publicly available revenue figures for Vivaticket. As a privately held company, they don t typically disclose exact numbers. However:
  • Based on industry analysis and company size, estimates often place their annual revenue in the range of $100 million to $500 million USD. This is a broad estimate.
  • Keep in mind that revenue can fluctuate significantly based on major events they ticket (e.g., major sporting events, world expositions) and overall market conditions.
  • The parent company, Best Union Company (now Vivaticket S.p.A.), has reported overall financial data in the past, but it includes other business units besides just the Vivaticket platform.

Alternatives to Vivaticket

The ticketing market is competitive. Here are some prominent alternatives, categorized by their strengths:

• Large, Full-Service Platforms:
  • Ticketmaster/Live Nation: The largest player globally. Strong for concerts and major events.
  • AXS: Another major player, known for its AXS Mobile ID technology.
  • See Tickets: A well established and trusted player, with a strong base in the UK and Europe but serving markets worldwide.
• Platforms for Venues and Attractions:
  • accesso: Focuses heavily on ticketing and operations for theme parks, water parks, and other attractions.
  • Gateway Ticketing Systems: Similar to accesso, serving the attractions industry.
  • Merlin Entertainments (internal platform): A major operator of attractions.
• Platforms Focused on Simplicity and Ease of Use (often for smaller events):
  • Eventbrite: Popular for smaller events, festivals, and conferences. Easy to use and affordable.
  • Universe (owned by Ticketmaster): Similar to Eventbrite, targeting smaller events.
  • Billetto: A European-based platform, great for smaller events.
  • TicketSource: A UK-based company that offers a simple and affordable platform for event organisers
  • Brown Paper Tickets: Known for its commitment to social responsibility.
• Specialized Platforms:
  • SeatGeek: Aggregates tickets from various sources, including resale marketplaces.
  • StubHub: A major ticket resale marketplace (owned by Viagogo).

Pricing

• Pricing is typically customized. Vivaticket, like many enterprise-level ticketing providers, doesn t publish a standard price list. Pricing depends on:
  • Event Volume: The number of tickets sold.
  • Venue Size: The capacity of the venue(s).
  • Services Required: Online ticketing only vs. full POS and access control systems.
  • Contract Length: Longer contracts may offer better rates.
  • Negotiation: Pricing is often negotiable.
• Common Pricing Models:
  • Per-Ticket Fee: A fee charged for each ticket sold. This is the most common model.
  • Percentage of Ticket Price: A percentage of the face value of the ticket.
  • Subscription Fee: A monthly or annual fee for using the platform. This may be combined with per-ticket fees.
  • Setup Fees: Fees for initial setup, training, and customization.

To get accurate pricing, you need to contact Vivaticket directly and request a quote.

Customer Care Details

• Website: Start at their official website: vivaticket.com (or the regional version for your location). Look for Contact Us, Support, or Help sections.
• Contact Form: Most likely, they ll have an online contact form to submit inquiries.
• Email: Often, a general support email address is provided.
• Phone: Phone numbers are usually listed on their website, and may vary depending on your region.
• Knowledge Base/FAQ: Check for a self-service knowledge base or FAQ section where you might find answers to common questions.
• Account Manager: If you re a client, you ll likely have a dedicated account manager.
• Social Media: Check their social media presence (LinkedIn, etc.) for potential updates and contact methods.
• Check specific venues or event organiser websites: If you are having an issue with a specific ticket, it s often quicker to go through the customer service channel of the venue or event rather than Vivaticket directly.
• Customer Reviews: While not a direct form of customer care, reading customer reviews on sites like Trustpilot or G2 can provide insights into the experiences of other users. Be aware that reviews can be biased, so take them with a grain of salt.

Key Considerations When Choosing a Ticketing Provider:

• Features: Does the platform offer the features you need (e.g., reserved seating, mobile ticketing, CRM integration)?
• Pricing: Is the pricing model transparent and competitive?
• Ease of Use: Is the platform easy for both your staff and your customers to use?
• Customer Support: Does the provider offer reliable and responsive customer support?
• Integration: Does the platform integrate with your other systems (e.g., CRM, accounting software)?
• Security: Does the provider have strong security measures in place to protect customer data?
• Reporting: Does the platform provide the reporting and analytics you need to track your event s performance?

I hope this comprehensive overview is helpful! Good luck with your ticketing needs.