Websites using Virtuous

Okay, let s break down Virtuous, covering its overview, revenue, alternatives, pricing, and customer care details. Keep in mind that some of this information is estimated, especially revenue figures, as Virtuous is a private company.

What is Virtuous? (Overview)

Virtuous is a CRM (Customer Relationship Management) platform specifically designed for nonprofits. It aims to help charities and other organizations manage their donor relationships, fundraising efforts, and volunteer engagement in a unified system. Their core philosophy revolves around responsive fundraising, focusing on creating personalized experiences for donors and fostering deeper relationships.

Key Features and Functionality:

• CRM (Contact Management): Centralized database for storing information about donors, volunteers, and other contacts.
• Fundraising: Tools for managing online donations, pledges, recurring gifts, and campaigns.
• Marketing Automation: Automated email campaigns, newsletters, and other communication tools to nurture relationships and solicit donations.
• Reporting and Analytics: Real-time dashboards and customizable reports to track fundraising progress, donor behavior, and campaign performance.
• Event Management: Tools for planning, promoting, and managing fundraising events.
• Volunteer Management: Features for recruiting, scheduling, and communicating with volunteers.
• Integrations: Connects with other popular nonprofit tools like QuickBooks, Mailchimp, and payment processors (Stripe, etc.)
• Gift Processing: Streamline the process of recording and acknowledging donations.
• Wealth Screening: Provides insights into donors giving capacity.

Estimated Revenue:

As Virtuous is a private company, exact revenue figures are not publicly available. Estimates vary significantly. Some sources suggest annual revenue in the range of $10 million to $50 million USD. It s best to treat these as broad estimates. Their growth rate is generally considered strong within the nonprofit CRM space.

Alternatives to Virtuous:

The nonprofit CRM market is quite competitive. Here are some leading alternatives to Virtuous, categorized roughly by size/scope and target audience:

• Larger, More Comprehensive Platforms:

  • Salesforce Nonprofit Success Pack (NPSP): Very popular, highly customizable, based on the Salesforce platform. Powerful but can be complex to implement.
  • Blackbaud Raiser s Edge NXT: A well-established player, particularly strong for larger nonprofits. Can be expensive.
  • Microsoft Dynamics 365 Nonprofit Accelerator: A more recent option leveraging the Microsoft ecosystem.

• Mid-Sized, Feature-Rich Options:

  • Bloomerang: Known for its user-friendliness and focus on donor retention.
  • Neon CRM: A popular option offering a good balance of features and affordability.

• Smaller, More Affordable Options:

  • Donorbox: Primarily focused on online fundraising, easy to set up and use.
  • Kindful (Part of Bloomerang): Designed for smaller to medium-sized nonprofits.

• Other notable alternatives:

  • Givebutter: Modern fundraising platform with many free features.
  • Network for Good: Offers a suite of fundraising and donor management tools.

Factors to Consider When Choosing an Alternative:

• Budget: Pricing varies significantly between platforms.
• Size and Complexity of Your Organization: Smaller nonprofits may not need all the features of a larger platform.
• Specific Needs: Do you need robust event management? Extensive volunteer management? Strong grant tracking?
• Technical Expertise: Some platforms are easier to implement and maintain than others.
• Integration Requirements: Does the platform need to integrate with your existing systems?
• Focus on donor retention: Some CRMs place a high focus on this, which may be beneficial for some organizations.

Pricing:

Virtuous uses a subscription-based pricing model. They don t publicly list their prices. Pricing is customized based on the size of the organization, the number of contacts in the database, and the features required. It s essential to contact Virtuous directly for a quote. Generally, expect a monthly or annual subscription fee. Implementation costs can also be significant, as with many CRM systems. They do offer pricing for different tiers, based on the range of features required.

Key Pricing Considerations:

• Contact Volume: This is a primary driver of cost.
• Modules and Add-ons: Additional features like wealth screening or advanced automation may incur extra charges.
• Implementation and Training: Factor in the cost of setting up the system and training your staff.
• Support: Understand the level of support included in the subscription and any potential costs for premium support.

Customer Care and Support:

Virtuous emphasizes customer success and provides a range of support options:

• Dedicated Success Manager: Many customers are assigned a dedicated success manager to help with onboarding, training, and ongoing support.
• Online Knowledge Base: A library of articles, tutorials, and FAQs.
• Community Forum: A place for users to connect with each other, share tips, and ask questions.
• Live Chat Support: Available during business hours.
• Phone Support: Typically available, though specifics may vary depending on the subscription level.
• Training and Onboarding: Virtuous offers training programs to help users get the most out of the platform.
• Customer Reviews: Online reviews generally indicate that Virtuous has responsive and helpful customer support. Check sites like G2Crowd and Capterra for recent reviews.

In Summary:

Virtuous is a well-regarded CRM for nonprofits that focuses on responsive fundraising and building strong donor relationships. It offers a comprehensive set of features, but its pricing is customized and requires direct contact for a quote. Carefully evaluate your organization s needs and budget and compare Virtuous to the alternatives listed above before making a decision. Pay close attention to online reviews and consider requesting demos from multiple vendors.