Websites using Vidyome

Okay, let s break down VidyoMe, covering its overview, revenue information (though this is tricky), alternatives, pricing, and customer care details.

VidyoMe Overview

VidyoMe, now part of Enghouse Interactive, is a video collaboration and communication platform. It s designed to enable high-quality, reliable video interactions across various devices and networks. Here s a summary of its core functions:

• Focus: Enterprise-grade video conferencing, video APIs, and embedded video solutions.
• Key Features:
  • HD Video and Audio: High-quality streams for clear communication.
  • Scalability: Can support large meetings and events with multiple participants.
  • Interoperability: Designed to work with a variety of hardware and software endpoints.
  • Screen Sharing and Collaboration: Enables participants to share content and work together in real-time.
  • Security: Robust encryption and security measures.
  • Flexibility: Offers on-premises, cloud, and hybrid deployment options.
  • API Access: Allows developers to integrate Vidyo s video capabilities into their own applications.
• Target Audience: Primarily medium to large enterprises needing a robust video communication infrastructure, particularly those in regulated industries like healthcare, finance, and government.
• Use Cases:
  • Internal Communication: Team meetings, training sessions, company-wide broadcasts.
  • External Communication: Customer support, telehealth consultations, virtual sales meetings.
  • Embedded Video: Integrating video into custom applications.

Revenue Information

• Privately Held: VidyoMe is now a part of a larger entity, Enghouse Interactive, which is a publicly traded company (Enghouse Systems Limited). However, VidyoMe s specific revenue as a standalone entity is not publicly disclosed.
• Contribution to Enghouse: Vidyo contributes to the overall revenue of Enghouse Interactive but is not broken out separately. Enghouse Interactive reports its financial results regularly.
• Estimated Revenue: Given the nature of its business and the size of its clients, Vidyo s pre-acquisition annual revenue would have been in the millions, but specific numbers are difficult to verify.

Alternatives to VidyoMe

The video conferencing market is crowded. Here are some notable alternatives, categorized by primary focus:

• General Business Video Conferencing:
  • Zoom: Very popular, known for ease of use and broad appeal.
  • Microsoft Teams: Integrated with the Microsoft ecosystem, strong for collaboration.
  • Google Meet: Simple to use, tied to Google Workspace.
  • Webex (Cisco): A mature platform, known for robust features and enterprise-grade security.
• Enterprise-Focused Video Platforms:
  • Pexip: Similar to VidyoMe, focusing on high scalability and interoperability.
  • BlueJeans (Verizon): Enterprise-grade features and focus on larger deployments.
• API/Embedded Video Solutions:
  • Twilio Video: A powerful API for building custom video experiences.
  • Agora: Another API platform for real-time video and voice.

Pricing

• Customized Pricing: VidyoMe s pricing is typically customized based on the specific needs of the customer, including the number of users, features needed, deployment method (on-premises, cloud, hybrid), and support level.
• Enterprise-Focused Model: It s not a self-service platform with fixed monthly or per-user pricing. Expect to work with a sales representative to get a quote.
• Factors Influencing Pricing:
  • Number of concurrent users.
  • Features required (e.g., specific API functionality, recording capabilities).
  • Deployment model.
  • Service-level agreements (SLAs) and support requirements.

To get an accurate quote for VidyoMe/Enghouse Interactive, you need to contact their sales team directly through their website.

Customer Care Details

• Dedicated Support: Given its enterprise focus, VidyoMe/Enghouse Interactive offers various levels of support, including:
  • Technical Support: Troubleshooting issues, software updates, etc.
  • Account Management: Dedicated representatives to help with ongoing needs and strategic deployments.
  • Training and Onboarding: To ensure successful implementation and user adoption.
• Channels:
  • Support Portal: Likely a dedicated website with resources (documentation, FAQs, etc.)
  • Phone Support: Direct access to technical support personnel.
  • Email Support: A common channel for less urgent requests.
  • Ticketing System: For tracking issues and resolution progress.
• Support Levels: Support options often come with different SLAs depending on the package purchased.
• Enghouse Interactive Support: As Vidyo is now part of Enghouse, customer care is routed through their system.

Key Takeaways

• VidyoMe is a sophisticated video communication platform that prioritizes high quality, scalability, and security.
• It s primarily designed for enterprise-level use cases.
• Pricing is customized, requiring a direct conversation with sales.
• Customer care is a significant part of their offering, including multiple support channels.
• As a part of Enghouse Interactive, you ll be engaging with the larger company s support structure.

If you re considering VidyoMe/Enghouse, the next step is to directly contact them for a consultation to discuss your specific needs and receive a custom quote. This will give you the most accurate information regarding their current offerings, pricing, and support.