Websites using Vidyard

Okay, let s break down Vidyard, covering its overview, revenue, alternatives, pricing, and customer care.

Vidyard Overview

Vidyard is a video hosting and analytics platform designed specifically for businesses. It s not just about storing videos; it focuses on using video to drive sales, marketing, and internal communications. Key features include:

• Video Hosting & Management: Securely host videos, organize them into libraries, and manage access permissions.
• Interactive Video: Add CTAs, quizzes, forms, and branching paths within videos to engage viewers.
• Advanced Analytics: Track viewer engagement, identify popular content, and gain insights into audience behavior.
• Integrations: Connect with CRM, marketing automation, and other business platforms.
• Personalized Video: Create tailored video experiences for individual prospects and customers.
• Screen Recording & Webcam Capture: Record and share videos quickly and easily.
• Live Streaming: Host live events and webinars.
• SEO Optimization: Improve video discoverability through search engines.
• Video Security: Control access and protect sensitive video content.
• Content Management: Organize and control your team s access to videos
• Video Creation: Easy-to-use tools to record videos and upload them.

Vidyard s primary target audience:

• Sales teams: Using video for prospecting, presentations, and follow-ups.
• Marketing teams: Creating video content for campaigns, website engagement, and lead generation.
• Internal Communications: Sharing company updates, training materials, and more.
• Customer Success: Providing support, onboarding, and how-to videos.

Revenue

Vidyard is a privately held company, so its exact revenue figures are not publicly available. However, based on industry reports and estimates, Vidyard is considered a leading player in the business video platform space and is estimated to be between $75 million and $150 million in annual revenue.

Alternatives to Vidyard

If Vidyard doesn t quite fit your needs, here are some notable alternatives:

• Wistia: Focuses on sophisticated video hosting for businesses, with strong analytics and customization options. Often considered a direct competitor.
• Vimeo: Offers a wide range of video solutions, from basic hosting to enterprise-level features. More creator-centric than Vidyard.
• Brightcove: A leading platform for large enterprises needing advanced streaming, monetization, and distribution capabilities.
• SproutVideo: Known for its security features, white-labeling options, and strong developer tools.
• TwentyThree: Specializes in video marketing and webinars, with integrated lead capture tools.
• HubSpot Video: A basic video hosting service that is included in their Marketing Hub. Works well for customers heavily invested in their eco-system.
• YouTube: While free, it s not designed for business use as a hosting platform, lacking the same level of features and privacy. It is widely used for more general marketing and public content.

Choosing the right alternative depends on:

• Your budget
• The size of your team
• Your specific video marketing or communications use cases
• Your desired integrations
• The level of analytics and customization you require

Vidyard Pricing

Vidyard offers various plans, typically based on the number of users and the features included. Here s a general idea (note that these can change - always check their website for the most up-to-date info):

• Free Plan: Limited features and storage for those wanting to try the product out.
• Pro Plan: For individuals and small teams; Includes screen recording, integrations, basic analytics, and branding options.
• Business Plan: For larger organizations needing advanced features, like integrations, interactive video, live-streaming, and higher limits.
• Custom Plan: For enterprise organizations, with tailored features and support. This is where pricing tends to be per-user.
• Add-on Options: Custom branding, increased storage, and priority support may be available for an extra fee.

Key Points Regarding Vidyard Pricing:

• Contact Sales: Vidyard often requires you to contact their sales team for an accurate quote, especially for Business and Custom plans.
• Tiered Pricing: Features and limits will generally increase as you move to higher-priced plans.
• Annual Contracts: Discounts may be available for yearly contracts.
• Custom Quotes: Large organizations with unique requirements will likely require a custom quote.

Customer Care Details

Vidyard offers various support channels for its customers:

• Help Center/Knowledge Base: A comprehensive library of articles, guides, and FAQs.
• Email Support: Contacting Vidyard Support for direct assistance via email.
• Chat Support: Live chat support through their website or application during business hours, which often vary by region.
• Phone Support: Usually available to business plan users or higher.
• Onboarding & Training: Vidyard may offer onboarding sessions and training materials to help new users get started.
• Account Management: Larger accounts often receive dedicated account managers to offer support and guidance.

Vidyard Customer Care Quality:

• Generally Positive: Most users report positive experiences with Vidyard s customer support, citing helpfulness and responsiveness.
• Support Tiers: The level of support you receive might depend on your plan level.
• Resources: They maintain a lot of guides and FAQs for customers to self-serve, in addition to their support team.

Summary

Vidyard is a powerful video platform for business applications, offering a suite of features for hosting, managing, and analyzing video content. While not the cheapest solution, it s known for its robust functionality and business-centric approach. Choosing between Vidyard and its alternatives will depend on your particular needs, budget, and priorities.

Before committing, it s always best to try out free trials of different platforms, carefully compare pricing, and ensure the chosen solution is a good fit for your team.