Websites using Utteranc

Okay, let s break down Utterance:

Utterance Overview:

• What it is: Utterance is a powerful data and analytics platform specifically designed to provide deep insights into customer conversations and interactions. It focuses on analyzing audio and video data from sources like customer service calls, sales calls, user interviews, and product feedback videos.

• Key Features:

  • Speech-to-Text Transcription: Accurately transcribes audio and video files, allowing for text-based analysis.
  • Sentiment Analysis: Detects and categorizes the emotional tone of conversations (positive, negative, neutral).
  • Topic Detection: Identifies the key themes and subjects being discussed in the conversations.
  • Keyword/Phrase Extraction: Highlights important words and phrases relevant to your analysis.
  • Call Analytics: Measures metrics like call duration, silence ratio, talk-to-listen ratio, and overlap.
  • Customizable Dashboards: Visualizes data to reveal trends and patterns.
  • Integrations: Connects to other CRM, support, and data platforms to improve workflow

• Target Audience: Businesses that rely heavily on voice-based customer interactions, including:

  • Customer Service Teams
  • Sales Teams
  • Market Research
  • Product Development
  • UX Research
  • Call Centers

Revenue (Estimated):

• Utterance is a privately held company, so precise revenue figures are not publicly available. However, based on its pricing structure, industry position, and customer base, estimations place annual revenue in the range of $1 million to $10 million, but this is a rough estimate.

Alternatives:

Here s a breakdown of alternatives categorized by their primary focus:

• Comprehensive Conversational AI Platforms (similar scope):

  • Glean.ly: A strong competitor with a robust feature set, including speech analytics, sentiment analysis, and integrations. It provides a comprehensive suite of features.
  • Chorus.ai (acquired by ZoomInfo): Focuses on sales conversation intelligence. Excellent for analyzing sales calls and improving sales performance.
  • Gong.io: Another leader in sales intelligence. Powerful AI-driven platform for analyzing sales interactions.
  • Avoma: A platform for meeting management and conversation intelligence, useful for analyzing meetings and customer interactions.

• Speech-to-Text and NLP Focused:

  • AssemblyAI: Provides powerful APIs for speech-to-text and natural language processing. Highly customizable for developers.
  • Deepgram: Another API-first platform for speech recognition, focusing on speed and accuracy.
  • Rev.ai: Offers transcription, captioning, and translation services.

• Customer Service Analytics:

  • CallRail: Call tracking, recording, and analytics for marketing and sales.
  • Observe.AI: AI-powered platform for improving contact center performance. Focuses on agent coaching and quality assurance.
  • Invoca: Focuses on call tracking and marketing optimization, specifically for phone calls driven by marketing campaigns.

• Transcription Services:

  • Otter.ai: Popular for real-time transcription of meetings and lectures.
  • Trint: A transcription and video editing platform.

Pricing:

• Utterance offers a subscription based pricing model, with different tiers to accommodate various needs.
• They have a free plan for up to 30 minutes of transcription.
• Then a Starter plan at $49 per month, billed annually, for up to 10 hours of transcription.
• The Professional plan is $149 per month, billed annually, for up to 50 hours of transcription.
• The Enterprise plan is customized to fit the needs of your company.

Customer Care Details:

• Website Resources: Utterance provides documentation, tutorials, and FAQs on their website to help users get started and troubleshoot issues.
• Email Support: Customers can contact Utterance s support team via email for assistance with technical issues, billing inquiries, and feature requests.
• Live Chat: They offer live chat support on their website for quick questions and immediate assistance.
• Help Center: Utterance maintains a help center with articles and guides to address common user questions.
• Enterprise Support: Enterprise customers often receive dedicated account managers and priority support channels.

Important Considerations When Choosing Utterance or an Alternative:

• Specific Needs: Clearly define your specific requirements. Are you primarily focused on sales calls, customer service, or broader market research?
• Accuracy: Evaluate the accuracy of speech-to-text transcription, especially if dealing with industry-specific jargon or accents.
• Integrations: Ensure the platform integrates seamlessly with your existing tools and workflows.
• Scalability: Choose a platform that can grow with your business and handle increasing volumes of data.
• Budget: Compare pricing models and choose a solution that fits your budget while providing the necessary features.
• Ease of Use: Consider the user interface and how easy it is for your team to learn and use the platform effectively.
• Data Security and Privacy: Assess the platform s security measures and compliance with data privacy regulations (e.g., GDPR, CCPA).
• Support: Consider the level of support and customer service offered by the vendor. Read online reviews and testimonials to get a sense of their responsiveness and helpfulness.

I hope this comprehensive overview is helpful! Let me know if you have any more questions.