Websites using Userlike

Okay, here s a userlike overview, covering revenue information (as much as publicly available), alternatives, pricing, and customer care details.

Let s break it down section by section:

Userlike Overview

• What it is: Userlike is a live chat and customer messaging software solution designed to help businesses connect with their website visitors and customers in real-time. It s primarily used for:

  • Customer Support: Answering questions, resolving issues instantly, and providing proactive assistance.
  • Sales & Lead Generation: Engaging with potential customers, answering pre-sales inquiries, and guiding them through the buying process.
  • Customer Engagement: Building relationships, improving customer satisfaction, and collecting feedback.

• Key Features: Userlike typically offers a range of features, including:

  • Live Chat: Core functionality for real-time text-based conversations.
  • Chatbots: To automate initial interactions, handle FAQs, and route conversations.
  • Website Messenger: A persistent chat widget on your website.
  • Mobile App Integration: Connect with customers on messaging apps like WhatsApp, Telegram, Facebook Messenger (depending on their plan/integrations).
  • Video Calls: Option for face-to-face interaction for more complex issues.
  • Screen Sharing: To guide users visually and troubleshoot effectively.
  • Routing & Queuing: Efficiently distribute chats to available agents or specific departments.
  • Analytics & Reporting: Track chat volume, agent performance, customer satisfaction, and other key metrics.
  • Knowledge Base Integration: Connect with your existing knowledge base for quick access to information during chats.
  • Customization: Branding options, widget customization, and API access in some plans.
  • GDPR Compliance: Important for businesses operating in Europe.

• Target Audience: Userlike targets businesses of various sizes, from small businesses to larger enterprises, across industries like:

  • E-commerce
  • SaaS
  • Education
  • Healthcare
  • Finance
  • And many more...

• Value Proposition: Userlike aims to help businesses:

  • Improve Customer Experience: Provide instant support and personalized interactions.
  • Increase Sales & Conversions: Engage leads at the moment of interest and guide them to purchase.
  • Boost Customer Satisfaction: Resolve issues quickly and efficiently.
  • Streamline Customer Communication: Centralize communication channels.
  • Reduce Support Costs: Handle multiple chats simultaneously and automate tasks with chatbots.

Revenue Information

• Publicly Available Revenue: Userlike is a privately held company, and they do not publicly disclose their annual revenue. Therefore, exact revenue figures are not available.

• Indicators of Business Size/Success (Based on general observations, not official data):

  • Longevity: Userlike has been in the market for a significant period, indicating a degree of stability and customer base growth.
  • Customer Base: They claim to have a large number of customers across various industries, which suggests a substantial user base generating revenue.
  • Pricing Structure: Their tiered pricing model (discussed below) indicates different levels of service catering to diverse business needs and budgets, contributing to revenue streams.
  • Market Position: Userlike is recognized as a well-established player in the live chat and customer messaging space.

• To get a rough idea of their scale: You could try to look for information like:

  • Number of employees on LinkedIn: Can give a very rough indication of company size (though not directly revenue).
  • Funding rounds (if any): Sometimes available on platforms like Crunchbase, but Userlike doesn t appear to have taken significant public funding rounds, suggesting they may be self-funded and profitable or operating at a scale that doesn t necessitate it.
  • Industry reports and market analysis: These sometimes estimate market share for different vendors in the live chat software market, but often at a very high level.

In conclusion, while precise revenue isn t public, Userlike is a mature and established player in the live chat market, suggesting a healthy and likely growing revenue stream based on their customer base and market position.

Alternatives to Userlike

The live chat and customer messaging market is quite crowded. Here are some popular alternatives to Userlike, categorized for clarity:

• Major Competitors (Similar Feature Set & Target Market):

  • Intercom: A more comprehensive customer communication platform often used for marketing automation and product engagement in addition to support. Can be more expensive and complex.
  • Zendesk Chat (formerly Zopim): Part of the larger Zendesk suite, focuses on customer service and integrates well with other Zendesk products.
  • LiveChat: Another very popular and well-established live chat provider, known for ease of use.
  • Olark: Simple and straightforward live chat solution, often favored by smaller businesses.
  • Crisp: Aimed at startups and smaller businesses, offering a good balance of features at a competitive price.
  • Tidio: Known for its free plan and affordable paid plans, popular among small businesses and e-commerce stores.
  • HelpCrunch: Offers live chat, email marketing, and knowledge base features in one platform.
  • Drift: Focuses heavily on conversational marketing and sales, often used by B2B companies for lead generation.

• Simpler/Free or Very Low-Cost Options (for basic needs):

  • Tawk.to: Completely free live chat solution, often used by very small businesses or for basic needs.
  • Chaty: Aggregates various messaging apps into one chat widget.
  • Many WordPress Live Chat Plugins: Numerous plugins available if you primarily need chat on a WordPress website (e.g., WP-Chatbot, 3CX Live Chat).

• Enterprise-Level Solutions (more complex features, scalability, integrations):

  • Salesforce Service Cloud Chat: Part of the comprehensive Salesforce ecosystem, for large enterprises with complex CRM needs.
  • Adobe Experience Cloud - Live Chat: Integrated with Adobe s marketing and analytics suite, for large organizations with Adobe investments.

When choosing an alternative, consider:

• Your budget: Pricing varies significantly.
• Your required features: Do you need advanced features like chatbots, video chat, integrations, or just basic live chat?
• Your business size and complexity: Simpler solutions might be enough for small businesses, while larger enterprises may need more robust platforms.
• Ease of use: For both agents and customers.
• Integrations: Does it integrate with your CRM, help desk, or other essential tools?

Userlike Pricing

Userlike uses a subscription-based SaaS (Software as a Service) pricing model. Typically, their pricing is structured in tiered plans, often based on:

• Number of Agents/Operators: Pricing usually increases with the number of agents who will be using the platform.
• Features Included: Higher-tier plans unlock more advanced features like chatbots, video calls, advanced analytics, API access, etc.
• Message Volume (Less common now, but some older plans might have limitations): Historically, some plans might have limited the number of chats, but modern plans often focus more on features and agent count.

General Pricing Structure (Note: This is based on typical SaaS pricing models and may not be their exact current pricing. Always check Userlike s official website for the most up-to-date pricing):

• Free Trial: Userlike likely offers a free trial period to test out the platform.
• Entry-Level/Basic Plan: Aimed at small businesses or those just starting with live chat. Likely includes core live chat features, a limited number of agents, and perhaps some basic integrations. Could start at a relatively low monthly cost per agent.
• Mid-Tier/Team Plan: Designed for growing businesses or teams needing more features and agents. Might include chatbots, more integrations, reporting, and potentially video chat options. Price increases per agent/month.
• Business/Enterprise Plan: For larger organizations with advanced needs. Includes all features, potentially unlimited agents (or large agent packs), advanced analytics, priority support, customization options, and potentially enterprise-grade security and compliance features. Pricing will be significantly higher and may be custom-quoted.

Key things to consider about Userlike s (and similar) pricing:

• Per Agent/Month Billing: Pricing is almost always calculated on a per agent per month basis.
• Monthly vs. Annual Billing: Annual billing often comes with a discount compared to monthly billing.
• Hidden Costs/Add-ons: Check if there are extra costs for certain features, add-ons, or integrations beyond the core plan price.
• Free Plan (Sometimes available in a very limited form): Some live chat providers offer very restricted free plans, which might be enough for extremely basic use, but typically paid plans are necessary for serious business use.
• Volume Discounts: For large teams, you might be able to negotiate volume discounts.

To get accurate and current pricing: Visit Userlike s official website and navigate to their Pricing page. They will usually have detailed pricing tables outlining the features of each plan and the associated costs. You can also often request a custom quote for enterprise plans.

Userlike Customer Care Details

Customer care is crucial for a SaaS platform like Userlike. Here s what you can generally expect and look for:

• Support Channels: Userlike likely offers multiple support channels:

  • Live Chat Support: Ironically, they likely use their own software for this! This is often the fastest way to get quick questions answered, especially for technical issues.
  • Email Support: For less urgent issues or detailed inquiries.
  • Phone Support: May be offered on higher-tier plans or for specific issues, but less common for SaaS than chat and email.
  • Knowledge Base/Help Center: A comprehensive online resource with articles, FAQs, tutorials, and documentation to help users self-serve and find answers to common questions. This is a very important aspect of good customer care for SaaS platforms.
  • In-App Help/Tooltips: Contextual help within the Userlike interface to guide users as they use the platform.
  • Community Forums (Less common for live chat software, but possible): A place for users to interact, share tips, and ask questions to the community and Userlike staff.

• Quality of Customer Care (General Expectations & How to Assess):

  • Responsiveness: How quickly do they respond to inquiries via different channels? Live chat should be very fast. Email response times should be reasonable.
  • Helpfulness & Knowledge: Are support agents knowledgeable and able to effectively resolve issues?
  • Friendliness & Professionalism: Is the support team courteous and professional in their interactions?
  • Availability: Are they available during your business hours? Do they offer 24/7 support (less common for all plans, more likely on enterprise levels)?
  • Self-Service Resources: How well-organized and helpful is their knowledge base?

• How to assess their customer care reputation (Beyond Userlike s website):

  • Third-Party Review Sites: Check sites like G2, Capterra, TrustRadius, and Software Advice for Userlike reviews. Look for sections specifically mentioning customer support or support quality in user reviews. Pay attention to both positive and negative comments.
  • Social Media: Check their social media presence (Twitter, LinkedIn, etc.) to see how they interact with customers and respond to public inquiries.
  • Testimonials & Case Studies: Look for testimonials on their website, but keep in mind these are curated. Case studies can sometimes offer hints about their support in practice.
  • Free Trial Experience: The best way to assess customer care is often to experience it yourself during a free trial. Test out their support channels with questions.

In summary, Userlike likely offers standard customer care channels expected of a SaaS platform. To truly understand the quality, you should explore their knowledge base and potentially test their support during a free trial or read independent user reviews.

Disclaimer: This overview is based on general knowledge of Userlike and the live chat software market. For the most accurate and up-to-date information, please always refer to Userlike s official website directly. Pricing, features, and support offerings can change.