Websites using Userguiding

Okay, let s break down UserGuiding, covering its overview, revenue (with caveats), alternatives, pricing, and customer care.

UserGuiding Overview

UserGuiding is a software platform designed to help businesses onboard new users and improve product adoption. It does this primarily through interactive, no-code elements overlaid on top of a website or web application. Think of it as a way to provide guidance and tutorials without requiring engineering effort.

Key Features:

• Interactive Product Tours: Create step-by-step guides that walk users through key features.
• User Onboarding Checklists: Set up task lists to guide users through essential steps.
• Resource Centers: Build help centers with FAQs, documentation, and video tutorials.
• In-App Messages & Announcements: Display targeted messages to users based on their actions or location.
• Segmentation & Personalization: Tailor experiences based on user behavior, demographics, or other criteria.
• Analytics & Reporting: Track engagement and see how users are interacting with guides.
• No-Code Builder: Create guides and experiences without writing any code.
• Multilingual Support: Offer guides in multiple languages.
• Integrations: Connect with tools like Google Analytics, Segment, Intercom, and more.

Target Audience:

• Software-as-a-Service (SaaS) companies
• E-commerce businesses
• Web application providers
• Companies looking to improve user experience and product adoption

How it Works:

UserGuiding is typically installed on a website or web application via a JavaScript snippet. Once installed, users can then log into UserGuiding s platform and create their interactive elements using their visual editor. These guides are then displayed to users of the website or web application based on the defined triggers and targeting rules.

Revenue (Caveats and Estimates)

• Privately Held: UserGuiding is a privately held company, so they don t publicly release their revenue figures.
• Estimates: It s challenging to give an exact revenue figure for private companies. However, based on market trends, their customer base, and pricing, we can infer they are likely a mid-range revenue player within the user onboarding software market.
• Funding: UserGuiding secured Seed and Series A funding, and this could provide a clue to it s business strength and likely revenue.

Alternatives to UserGuiding

The market for user onboarding software is fairly competitive. Here are some of the key alternatives, with a brief overview of how they compare:

• WalkMe: A more enterprise-focused platform with advanced customization and analytics but is generally more expensive and complex.
• Appcues: A popular choice with a balance of features, ease of use, and reasonable pricing.
• Pendo: Similar to WalkMe, Pendo is known for its robust analytics and product intelligence capabilities but is also at the enterprise level.
• Intercom: Primarily a customer messaging platform, but offers tools for onboarding, though not as robust as dedicated platforms.
• Whatfix: Another enterprise-focused player with a strong emphasis on contextual help and training.
• Userpilot: Focuses on product adoption with features designed to activate and retain users.
• Shepherd.js (and other open-source options): If you are more technical and want a free (or inexpensive) option, there are open-source libraries, but they will require more developer time to implement.

How to choose an alternative: * Price Range: UserGuiding sits between entry-level and enterprise pricing. * Complexity: UserGuiding aims for user-friendliness, whilst competitors like WalkMe and Pendo are more advanced. * Features: Check which features are most important to you and match your needs.

Pricing

UserGuiding uses a subscription-based model with pricing generally based on the number of monthly active users (MAUs). There are usually multiple tiers, with the lower tiers offering more basic features and limitations, and higher tiers unlocking all features and supporting a higher user base.

General Pricing Structure (may vary, check official website for up-to-date information):

• Free Trial: UserGuiding offers a free trial period.
• Basic Plans: Suitable for smaller companies and startups with limited users.
• Growth/Professional Plans: Aimed at scaling businesses, often including more features and customisation.
• Enterprise Plans: Custom pricing with premium support and features for large companies.

Important Points on Pricing: * MAU Limits: Plans are based on monthly active users. This means that the more active users on your site/app that interact with your guides, the more your plan will cost. * Feature Tiering: Plans generally tier feature access, so carefully compare plans based on the feature that you require. * Annual vs. Monthly: You may get a discount if you pay annually.

Customer Care Details

UserGuiding generally offers customer support through various channels:

• Email Support: Often a primary support channel, responding to inquiries via email.
• Live Chat: Usually available through their website, providing real-time assistance.
• Help Center/Knowledge Base: A library of articles, documentation, and FAQs.
• In-App Support: Guidance and support options within the UserGuiding platform itself.
• Onboarding & Training: For higher-tier plans, you may get personalised onboarding and training.

Customer Support Quality: UserGuiding is generally regarded as having positive user reviews for their support. Customers often praise the ease of use of the product and the speed and efficacy of their support team.

Key Takeaways

• UserGuiding: A popular user onboarding platform, known for its ease of use and focus on no-code implementation.
• Revenue: Privately held, so specific revenue is hard to determine, but likely sits as a mid-range competitor in the market.
• Alternatives: Plenty of alternatives like WalkMe, Appcues, and Pendo. Each has its unique strengths, pricing, and target customers.
• Pricing: Subscription-based, based on MAUs, with tiered features.
• Customer Care: Generally good support through email, chat, and their knowledge base.

Recommendations:

• If you re a mid-sized business looking for an easy-to-use onboarding tool, UserGuiding can be a good option.
• Evaluate your specific needs in terms of features, complexity, and pricing, and compare UserGuiding with its alternatives.
• Always get a free trial to test a product before committing.
• Look at user reviews on sites such as G2 and Capterra, as they provide real insight into user experience.

Disclaimer: Pricing and feature details can change. Always refer to the official UserGuiding website for the most accurate and up-to-date information.

I hope this overview provides you with a comprehensive understanding of UserGuiding. Let me know if you have any other questions!