Websites using Userback

Okay, let s break down Userback, covering its overview, revenue (though this is tricky to nail down publicly), alternatives, pricing, and customer care details.

Userback: Overview

Userback is a user feedback platform designed to help businesses collect and manage feedback from their website or app users. It allows customers to provide visual feedback directly on your site, making it easier to understand exactly what they re referring to. It aims to streamline the feedback process, improve communication with users, and ultimately, help businesses create better products and experiences.

Key Features:

• Visual Feedback: Users can click directly on a specific element of a website or app to highlight and comment on it. This is a core feature that sets it apart from basic feedback forms.
• Screenshot Annotation: Users can annotate screenshots with drawings and comments to provide more context.
• Bug Tracking Integration: Connects with popular project management and bug tracking tools (e.g., Jira, Trello, Asana).
• User Segmentation: Filter and categorize feedback based on users or segments.
• Customizable Feedback Forms: Tailor feedback fields to collect specific information.
• Centralized Feedback Management: Provides a dashboard to manage and respond to all user feedback.
• Branding Customization: Allows you to brand the feedback widget to fit your website.
• Reporting and Analytics: Track feedback trends and identify areas for improvement.
• Integration Options: Works with various websites, apps, and platforms.

Revenue:

It s very difficult to determine Userback s exact revenue. As a privately held company, they don t publicly release financial information. Estimates can be found on places like Crunchbase and other market analysis sites but they re usually rough approximations. For a smaller player in this space, revenue might be in the low-millions range annually. Keep in mind this is just an educated guess.

Alternatives:

The user feedback space is competitive. Here are some popular alternatives to Userback, categorized by their strengths:

• For a Focus on Visual Feedback:
  • Marker.io: A strong competitor known for its user-friendly visual annotation and integrations.
  • BugHerd: Offers visual feedback and bug reporting with a focus on web development.
• For Customer Feedback (Broader Scope):
  • Qualtrics: A comprehensive experience management platform that includes customer feedback features. (More enterprise focused).
  • SurveyMonkey: Widely used for surveys and general feedback collection (broader but less visual feedback).
  • Typeform: Known for its engaging and conversational survey forms (broader but less visual feedback).
  • GetFeedback: Focuses on gathering customer feedback across channels (broader and can do visual).
• For User Behavior Analytics with Feedback:
  • Hotjar: Offers heatmaps, session recordings, and feedback surveys.
  • FullStory: Focuses on session replay and analytics to understand user behavior.
• For Project Management Integrated Feedback:
  • Jira Service Management: If you already use Jira, it has feedback collection features.
  • ClickUp: Project management tool with feedback and collaboration features.

When choosing an alternative, consider:

• Your budget: Some solutions are more affordable, while others are geared toward enterprise clients.
• The size of your business: Some tools are better suited for small teams, while others are designed for larger organizations.
• The specific type of feedback you need: Do you need more visual feedback, or general surveys?
• Your existing tech stack: Do you need specific integrations with your current project management or analytics tools?

Pricing:

Userback s pricing is generally based on the number of monthly users, the number of projects, and the included features. They typically offer a tiered subscription model:

• Free Plan: Limited features and usually restricted to a single project. Usually a great way to try the platform.
• Paid Plans: These tiers offer varying features, including more users, projects, integrations, and customization options. These tend to range from ~$20-200/mo depending on the requirements.
• Enterprise Plan: Designed for large organizations, this usually offers custom pricing, increased limits, dedicated support, and additional features.

To Get Accurate Pricing:

• Visit the Userback website: Check their pricing page directly for the most up-to-date information.
• Request a demo: You can get a custom quote after discussing your requirements.
• Free Trial: Look for free trial periods. This helps you experience the platform hands-on before committing.

Customer Care:

Userback typically offers customer support through the following channels:

• Knowledge Base: A collection of articles, tutorials, and FAQs on using their platform.
• Live Chat: Available on their website or through the app for quick questions.
• Email Support: You can typically email them for support with less urgent inquiries.
• In-App Help: Integrated help within the application.
• Dedicated Support (on higher tiers): Enterprise-level accounts often get priority support and even a dedicated account manager.

Key Takeaways:

• Userback is a visual feedback tool popular for its annotation capabilities and project management integrations.
• It competes with several other platforms offering feedback solutions for various purposes.
• Its pricing is tiered, and you ll need to get specific quotes for your team s needs.
• Customer support is primarily delivered through a knowledge base, email, and live chat.

Recommendation:

If you are looking for a feedback platform that is visual first and integrates with your development workflow, Userback is a strong contender. Evaluate their free tier and request a demo or comparison with alternatives to make the best decision for your business needs.