Websites using Uplandsoftware

Okay, let s break down Upland Software, covering its overview, revenue, alternatives, pricing, and customer care.

Upland Software: Overview

Upland Software is a provider of cloud-based enterprise work management software. They focus on helping organizations plan, manage, and execute their work more effectively across various functions, including:

• Project Management: For planning, scheduling, and tracking projects.
• Workflow Automation: Automating repetitive tasks and processes.
• Digital Asset Management (DAM): Storing, organizing, and distributing digital assets like images and videos.
• Knowledge Management: Capturing, sharing, and managing organizational knowledge.
• Enterprise Sales Enablement: Providing sales teams with the content and resources they need.
• Customer Experience (CX): Managing and improving customer interactions.
• Professional Services Automation (PSA): Managing projects, resources, and financials for services organizations.

Key Characteristics:

• Acquisition-Driven Growth: Upland s growth strategy has heavily relied on acquiring smaller software companies with established products in specific niche areas. This has resulted in a portfolio of many different solutions.
• Target Audience: Mid-sized to large enterprises.
• Industry Focus: Broad, serving various industries, including technology, manufacturing, healthcare, finance, and government.
• Cloud-Based: All solutions are delivered as Software-as-a-Service (SaaS).

Revenue

• Upland Software has a revenue of $305.8 million as of 2023.

Alternatives to Upland Software

Due to Upland s broad portfolio, the best alternative depends on the specific Upland product you re considering. Here s a breakdown by category:

• Project Management:
  • Asana
  • Monday.com
  • Wrike (now part of Citrix)
  • Microsoft Project
  • ClickUp
  • Smartsheet
• Workflow Automation:
  • Zapier
  • UiPath
  • Microsoft Power Automate
  • Workato
  • Nintex
• Digital Asset Management (DAM):
  • Adobe Experience Manager Assets
  • Bynder
  • Widen Collective
  • OpenText Media Management
  • Canto
• Knowledge Management:
  • Atlassian Confluence
  • Guru
  • Bloomfire
  • Notion
  • Slite
• Enterprise Sales Enablement:
  • Highspot
  • Seismic
  • Showpad
  • Brainshark (now part of Bigtincan)
  • Lessonly (now part of Litmos)
• Customer Experience (CX):
  • Qualtrics
  • Medallia
  • SurveyMonkey
  • Zendesk
  • Salesforce Service Cloud
• Professional Services Automation (PSA):
  • FinancialForce PSA
  • NetSuite PSA
  • ProjectManager.com
  • Kimble Applications
  • Mavenlink

Factors to Consider When Choosing an Alternative:

• Specific Needs: What problem are you trying to solve?
• Integration: Does it integrate with your existing systems?
• Scalability: Can it grow with your business?
• Ease of Use: Is it user-friendly for your team?
• Cost: What s the total cost of ownership (including implementation, training, and ongoing support)?

Pricing

Upland Software s pricing is generally:

• Subscription-Based: They offer annual subscription licenses.
• Varied: Pricing varies significantly depending on the specific product, the number of users, the features required, and the contract terms.
• Custom Quotes: You typically need to contact Upland directly to get a custom quote. They don t usually publish specific pricing details on their website.

General Pricing Observations (Keep in Mind These are Broad Estimates):

• Expect to pay per user per month for most of their solutions.
• Pricing can be competitive but can also be higher than some alternatives, especially for enterprise-level features.
• Discounts may be available for longer-term contracts or larger deployments.

Customer Care Details

• Support Channels: Upland typically offers support through:
  • Online Knowledge Base: Documentation, FAQs, and tutorials.
  • Support Portal/Ticketing System: For submitting support requests.
  • Email Support:
  • Phone Support: (Availability may vary depending on the product and support level.)
  • Professional Services: For implementation, training, and consulting (often at an additional cost).
• Service Level Agreements (SLAs): Upland usually offers SLAs that define response times and uptime guarantees. The specific terms will be outlined in your contract.
• Customer Success Managers (CSMs): Depending on the size of your account, you may be assigned a CSM to help you get the most value from the software.
• Acquisition Impact: It s worth noting that because Upland acquires so many companies, the quality of support can sometimes vary depending on the specific product. There can be a period of transition after an acquisition.

How to Find More Specific Customer Care Information:

1. Check the Upland Website: Look for support or contact us sections related to the specific product you re interested in.
2. Request a Demo/Quote: Ask about support options and SLAs during the sales process.
3. Read Online Reviews: Check sites like G2, Capterra, and TrustRadius to see what other customers say about Upland s support.

In summary, Upland Software is a diversified provider of work management solutions, growing primarily through acquisitions. When considering Upland, carefully evaluate its offerings against best-of-breed alternatives in each specific category, and thoroughly investigate pricing and customer support options before making a decision.